CareHarmony’s Care Coordinators (LPN) (NLC) (LVN) work comprehensively with providers to deliver value-based care management initiatives for their patients CareHarmony is seeking an experienced Licensed Practical Nurse – LPN Nurse (LPN) (NLC) (LVN) with at least 3 years of direct patient-facing work experience; that thrives in a fast-paced environment, is self-motivated, has impeccable attention to detail, and values the impact they can have on a patient’s healthcare journey. You will have experience identifying resources and coordinating needs for chronic care management patients. This role is 100% remote with no face-to-face contact with patients. Full-Time Monday – Friday, no weekends, rotational on-call twice per year on average

About TeleMed2U At TeleMed2U, we believe that time is the most valuable resource in healthcare— whether it is time to diagnosis, time to treatment, or time to better health. That is why, since our founding in 2011, we have been dedicated to increasing access to care across 20 medical and behavioral health specialties nationwide. By breaking down traditional barriers to specialty care, TeleMed2U has become a leading technology-enabled healthcare services company, delivering high-quality, convenient, and easy-to-access virtual healthcare solutions. Our integrated approach to chronic disease management empowers both patients and providers, improving health outcomes through seamless care coordination. With a focus on patient-centered innovation, provider collaboration, and data-driven care delivery, TeleMed2U is redefining specialty care—making it faster, simpler, and more accessible for all. About the Role TeleMed2U is seeking an experienced Nurse Practitioner (NP) or Physician Assistant (PA) specializing in General Urology to provide virtual patient care. The ideal candidate will evaluate, diagnose, and manage adult patients with urology conditions through TeleMed2U’s established telehealth platform. What you'll do - Conduct virtual evaluations and follow-up visits for adult patients with urology conditions such as BPH, LUTS, UTI's, low testosterone, overactive bladder and kidney stone prevention. - Collaborate closely with collaborating Urologists and other members of the care team to ensure continuity of care and appropriate treatment planning. - Order and interpret diagnostic studies as clinically appropriate. - Document patient encounters accurately and efficiently in the electronic health record (EHR). - Provide patient education and counseling on diagnoses, treatment options, and lifestyle modifications. - Maintain compliance with all telehealth regulations, licensure requirements, and practice standards. Qualifications - CA Licensed Nurse Practitioner (NP) or Physician Assistant (PA) in good standing. - Minimum 2 years of Urology experience in outpatient or telehealth settings. - Strong communication and clinical documentation skills. - Comfortable practicing autonomously in a remote care environment. - Reliable internet connection and familiarity with telemedicine technology. Benefits - Medical malpractice insurance provided - Full administrative support provided - Flexible schedule options; no call or in-person requirements. - Enjoy the experience of telemedicine while providing access to much needed specialty care in areas where shortages exist. - Competitive per-encounter compensation based on experience, with a range $60.00 to $85.00 per encounter for 1099. - 1099 or potential W2 Opportunity TeleMed2U is an equal opportunity employer and is committed to providing a workplace that is inclusive and free of discrimination. As an EEO employer, TeleMed2U does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable law or regulation. We strive to create a diverse and welcoming environment for all employees, where each person is recognized and valued for their unique contributions. All employment decisions are based on merit, business needs, and individual qualifications.

About TeleMed2U At TeleMed2U, we believe that time is the most valuable resource in healthcare— whether it is time to diagnosis, time to treatment, or time to better health. That is why, since our founding in 2011, we have been dedicated to increasing access to care across 20 medical and behavioral health specialties nationwide. By breaking down traditional barriers to specialty care, TeleMed2U has become a leading technology-enabled healthcare services company, delivering high-quality, convenient, and easy-to-access virtual healthcare solutions. Our integrated approach to chronic disease management empowers both patients and providers, improving health outcomes through seamless care coordination. With a focus on patient-centered innovation, provider collaboration, and data-driven care delivery, TeleMed2U is redefining specialty care—making it faster, simpler, and more accessible for all. About the Role TeleMed2U is seeking an experienced Nurse Practitioner (NP) or Physician Assistant (PA) specializing in General Neurology to provide remote patient care.. The ideal candidate will evaluate, diagnose, and manage adult patients with neurological conditions through TeleMed2U’s established telehealth platform. What you'll do - Conduct virtual evaluations and follow-up visits for adult patients with neurological conditions such as headache, migraine, neuropathy, seizure disorders and other general neurology presentations. - Collaborate closely with collaborating neurologists and other members of the care team to ensure continuity of care and appropriate treatment planning. - Order and interpret diagnostic studies as clinically appropriate. - Document patient encounters accurately and efficiently in the electronic health record (EHR). - Provide patient education and counseling on diagnoses, treatment options, and lifestyle modifications. - Maintain compliance with all telehealth regulations, licensure requirements, and practice standards. Qualifications - CA Licensed Nurse Practitioner (NP) or Physician Assistant (PA) in good standing. - Minimum 2 years of Neurology experience in outpatient or telehealth settings. - Strong communication and clinical documentation skills. - Comfortable practicing autonomously in a remote care environment. - Reliable internet connection and familiarity with telemedicine technology. Benefits - Medical malpractice insurance - Full administrative support provided - Flexible schedule options; no call or in-person requirements. - Enjoy the experience of telemedicine while providing access to much needed specialty care in areas where shortages exist. - Competitive per-encounter compensation based on experience, with a range of $60-$85 per encounter for 1099. - 1099 or potential W2 Opportunity TeleMed2U is an equal opportunity employer and is committed to providing a workplace that is inclusive and free of discrimination. As an EEO employer, TeleMed2U does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable law or regulation. We strive to create a diverse and welcoming environment for all employees, where each person is recognized and valued for their unique contributions. All employment decisions are based on merit, business needs, and individual qualifications.

JOB DESCRIPTION Job Summary Provides level III support center customer service excellence to meet the needs of Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values. Provides product and service information, identifies opportunities to improve the member and provider experience, and supports continuous quality improvement initiatives related to member/provider engagement and retention. Essential Job Duties • Provides service support to members and/or providers using one or more support center communication channels serving multiple states and/or products including but not limited to: phone, chat and email, in addition to other administrative off phone duties supporting Medicaid, Medicare and/or Marketplace lines of business. • Supports member/provider issues in areas involving member/provider impact and engagement including: appeals and grievances (A&G), problem research and resolution, and the development/maintenance of member/provider materials. • Provides product and service information and identifies opportunities to maintain and increase member/provider relationships and engagement. • Provides excellent customer service for all support center communication channels. • Handles escalated calls on behalf of leadership. • Accurately documents all member/provider communications. • Works regularly scheduled shifts within Molina hours of operation, follows protocol related to scheduled lunches and breaks, and accommodates overtime and/or weekends as needed. • Quickly builds rapport and responds to customers in a compassionate manner by identifying and exceeding customer expectations. • Listens skillfully, collects relevant information, determines immediate requests and identifies the customer’s needs. • Achieves individual performance goals established in the areas of call quality, attendance, scheduled adherence and call center objectives. • Demonstrates personal responsibility and accountability by taking ownership of the customer's call/issue and following through to resolution in real-time or via expeditious follow-up. • Supports a wide variety of member and provider inquiries involving eligibility, benefits, claims, premiums, authorizations, appeals, contracting, credentialing, and other issues; conducts initial research and works to immediately resolve issues; appropriately escalates issues based on established risk criteria. • Responds to incoming calls from providers on a variety of issues of varying complexity, including highly complex or executive issues, and demonstrates understanding of provider service inquiries related to claims, authorizations, appeals, contracting and credentialing. • Gathers information to critically evaluate options, seeking alternative perspectives to identify root causes and develop solutions. • Proficient in three or more lines of business (Medicare, Medicaid, Marketplace, Medicare-Medicaid Plan (MMP)) - supporting member services, provider services and member retention. • Completes research for state, legislative or regulatory inquiries as applicable. • Conducts member satisfaction assessment services and other member surveys as applicable and based on business needs. • Assists other retention or inbound functions as dictated by service level requirements. • Remains professional and courteous in verbal and written communications - utilizing concise and effective language at all times. • Professionally engages and collaborates with other departments as needed. • Provides training and support to new and existing support center representatives. Required Qualifications • At least 2 years of customer service, call center and/or sales experience in a fast-paced/high-volume environment, or equivalent combination of relevant education and experience. • Understanding of insurance products including Medicaid, Medicare and Marketplace/enrollment processes. • Customer service skills, including ability to conduct thorough research while maintaining coherent conversation with customers. • Data processing experience. • Attention to detail, organizational and time-management skills, and ability to manage simultaneous tasks to meet business needs. • Ability to maintain confidentiality and comply with the Health Insurance Portability and Accountability Act (HIPAA). • Ability to establish and maintain positive and effective work relationships with coworkers, members, providers and customers. • Effective verbal and written communication skills. • Proficiency in Microsoft Office suite and applicable software programs. Preferred Qualifications • Systems training/experience for the following : Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity. • Call center experience. • Managed care/health care experience. • Broker/health insurance license. To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V