CareHarmony

Role Description An Enrollment Specialist is a member of the Patient Engagement Specialist (PES) team, telephonically educating and enrolling patients in a Medicare-sponsored care coordination program designed to help the patient better manage their chronic illnesses (diabetes, high blood pressure, COPD, etc.). - You will work from an assigned patient pool, making outbound calls and educating patients on the advantages of our care program in an effort to persuade them to agree to join our program. - You will be responsible for establishing rapport with potential patients and tailoring your messaging to patients based upon their demographics, unique health concerns, and insurance. - Strong people skills are required. - Proven adaptability in a high-volume sales space, ability to meet deadlines, and metrics. - Will be able to consistently deliver high call volume, spending in excess of 80% of your time on the phone. - Excellent communicator with the ability to explain the program offered in an informational, influential, concise, and personable manner. - Proven ability to work within a team dynamic and be a leader. - Articulate a warm and professional etiquette when speaking on the phone to patients. - Possess high-quality data entry skills with the ability to multi-task. - Natural ability to express empathy with a patient-focused mindset and engagement. - Ability to be creative in delivering education to patients while tailoring to showcase benefits of the CCM program. - Comfortable with working within different software platforms (Microsoft Office: Outlook, Excel, Word, Skype). - Availability during business hours (8 am - 5:30 pm - CST). Qualifications - Associate degree or higher. - US-Based. Requirements - This position is sedentary and will require sitting for long periods of time. - This position will require the ability to speak clearly and listen attentively, often by telephone, for an extended period of time. - The position will require the ability to understand, process, and take thorough notes in real-time on telephone conversations. Benefits - Health Benefits (core medical, dental, vision). - 401k with match. - Paid Holidays. - Paid Time Off (PTO). - Sick Time Off (STO). - Full Time, 100% Remote. - Advancement Opportunities.

CareHarmony works comprehensively with providers to deliver value-based care management initiatives for their patients. Our clinicians are driven by their passion for the level of care delivered; experts in assisting patients and caregivers navigate a sometimes-fractured healthcare system and consistently prioritize a high-quality standard so patients may better manage chronic illnesses and improve their Quality of Life. Under the direction of the Lead Triage RN, the triage nurse will be responsible for providing exceptional patient care for all calls after business hours. This includes telephonic triage of complex patients, assisting with psychosocial needs and business initiatives. Responsibilities: - Conduct thorough telephonic assessments with proprietary tools - Identify and address patient concerns - Address acute clinical concerns with close collaboration with the patient’s providers. - Provide telephonic education to patients - Participate in Innovation team projects - Ensure excellent quality of care provided during on-call and triage interactions - Foster relationships within the team to ensure the CareHarmony culture is positive and supportive

CareHarmony’s Care Coordinators (LPN) (NLC) (LVN) work comprehensively with providers to deliver value-based care management initiatives for their patients CareHarmony is seeking an experienced Licensed Practical Nurse – LPN Nurse (LPN) (NLC) (LVN) with at least 3 years of direct patient-facing work experience; that thrives in a fast-paced environment, is self-motivated, has impeccable attention to detail, and values the impact they can have on a patient’s healthcare journey. You will have experience identifying resources and coordinating needs for chronic care management patients. This role is 100% remote with no face-to-face contact with patients. Full-Time Monday – Friday, no weekends, rotational on-call twice per year on average

CareHarmony’s Care Coordinators (LPN) (NLC) (LVN) work comprehensively with providers to deliver value-based care management initiatives for their patients CareHarmony is seeking an experienced Licensed Practical Nurse – LPN Nurse (LPN) (NLC) (LVN) with at least 3 years of direct patient-facing work experience; that thrives in a fast-paced environment, is self-motivated, has impeccable attention to detail, and values the impact they can have on a patient’s healthcare journey. You will have experience identifying resources and coordinating needs for chronic care management patients. This role is 100% remote with no face-to-face contact with patients. Full-Time Monday – Friday, no weekends, rotational on-call twice per year on average

CareHarmony’s Care Coordinators (LPN) (NLC) (LVN) work comprehensively with providers to deliver value-based care management initiatives for their patients CareHarmony is seeking an experienced Licensed Practical Nurse – LPN Nurse (LPN) (NLC) (LVN) with at least 3 years of direct patient-facing work experience; that thrives in a fast-paced environment, is self-motivated, has impeccable attention to detail, and values the impact they can have on a patient’s healthcare journey. You will have experience identifying resources and coordinating needs for chronic care management patients. This role is 100% remote with no face-to-face contact with patients. Full-Time Monday – Friday, no weekends, rotational on-call twice per year on average

CareHarmony’s Care Coordinators (LPN) (NLC) (LVN) work comprehensively with providers to deliver value-based care management initiatives for their patients CareHarmony is seeking an experienced Licensed Practical Nurse – LPN Nurse (LPN) (NLC) (LVN) with at least 3 years of direct patient-facing work experience; that thrives in a fast-paced environment, is self-motivated, has impeccable attention to detail, and values the impact they can have on a patient’s healthcare journey. You will have experience identifying resources and coordinating needs for chronic care management patients. This role is 100% remote with no face-to-face contact with patients. Full-Time Monday – Friday, no weekends, rotational on-call twice per year on average

CareHarmony’s Care Coordinators (LPN) (NLC) (LVN) work comprehensively with providers to deliver value-based care management initiatives for their patients CareHarmony is seeking an experienced Licensed Practical Nurse – LPN Nurse (LPN) (NLC) (LVN) with at least 3 years of direct patient-facing work experience; that thrives in a fast-paced environment, is self-motivated, has impeccable attention to detail, and values the impact they can have on a patient’s healthcare journey. You will have experience identifying resources and coordinating needs for chronic care management patients. This role is 100% remote with no face-to-face contact with patients. Full-Time Monday – Friday, no weekends, rotational on-call twice per year on average

Role Description In this position, you will play a crucial role in coordinating care for patients, ensuring they receive the appropriate services and support throughout their healthcare journey. You will work closely with healthcare providers, patients, and their families to facilitate communication and enhance the overall quality of care. - Assess patient needs and develop individualised care plans. - Coordinate with healthcare professionals to ensure seamless service delivery. - Provide education and support to patients and families regarding care options. - Maintain accurate records and documentation of patient interactions. - Monitor patient progress and adjust care plans as necessary. - Assist in navigating healthcare systems and resources. Qualifications - A degree in healthcare, social work, or related field. - Proven experience in care coordination or case management. - Strong communication and interpersonal skills. - Ability to work independently and as part of a team. - Proficiency in using electronic health records and other relevant software. Requirements - Certification in care coordination or case management (Nice to have). - Experience working with diverse populations (Nice to have). - Knowledge of community resources and healthcare systems (Nice to have). Benefits - Salary Range: $70,000 to $100,000 annually, depending on experience and qualifications.

Role Description Under the direction of the department manager, the Medical Assistant will be assisting the team in referral management for High-Risk patients and helping to assist with patient needs. Qualifications - Medical Assistant certificate must be active and in good standing Requirements - Great attention to detail - Excellent organizational skills - Excellent verbal and communication skills - Excellent professional presence when dealing with colleagues - Excellent time management skills with a proven ability to meet critical deadlines - Fundamental Skills with Microsoft Office Suite Benefits - Health Benefits (core medical, dental, vision) - Paid Holidays - Paid Time Off (PTO) - Sick Time Off (STO) - Work from Home Company Description CareHarmony works comprehensively with providers to deliver value-based care management initiatives for their patients. Our team is driven by their passion for the level of care delivered; experts in assisting patients and caregivers to navigate a sometimes-fractured healthcare system and consistently prioritize a high-quality standard so patients may better manage chronic illnesses and achieve success. Responsibilities/Day in the Life - Receive new patient referrals from clients - Create charts for all new patients - Input medical information in new chart - Help Care Coordinators with patient needs as applicable - Foster relationships with their team to ensure the CareHarmony culture is positive and supportive - Other duties as applies Physical Requirements - This position is sedentary and will require sitting for long periods of time - This position will require the ability to speak clearly and listen attentively, often by telephone, for an extended period of time - The position will require the ability to understand, process, and take thorough notes in real-time on telephone conversations

• Manage patient census with a resolution-driven approach to close gaps in clinical and non-clinical patient care • Identify and coordinate community resources with patients that would benefit their care • Provide patient education and health literacy on the management of chronic conditions • Perform medication management, including identifying potential medication concerns, reconciliation, adherence, and coordinating refills • Assist in ensuring timely delivery of services to your patients; Home Health, DME, Home Infusion, and other critical needs • Resolve patients' questions and create an open dialogue to understand needs • Assist/Manage referrals and appointment scheduling