• Leading and developing engineering support teams • Driving operational excellence and engineers’ professional growth • Acting as the operational owner for day-to-day service performance • Delivering services that meet or exceed SLAs, KPIs, and customer expectations • Serving as the main operational contact for assigned clients • Regularly assessing customer experience and driving action to boost satisfaction • Tracking and responding to service KPIs and informing decisions with data • Collaborating with other teams to ensure seamless service delivery • Maintaining staffing plans and budget alignment

At DevSavant, we are a trusted technology partner. We deliver innovative, high-quality solutions with a focus on excellence and results. Our people are at the heart of everything we do, fostering a culture of growth and well-being. Join us and thrive in a supportive, success-driven environment. About the Role We are looking for a motivated and detail-oriented Billing Operations Analyst to join the team. This role serves as the operational backbone of our billing function, ensuring accuracy and efficiency across our financial systems. The ideal candidate will manage billing inquiries, maintain subscription integrity, and collaborate across departments to drive resolution for unpaid invoices while leveraging modern tools to automate workflows. Responsibilities - Customer Billing Support: Review and respond to billing inquiries from customers via email, ensuring timely, accurate, and professional communication. - Case Management: Work in the Salesforce case queue to track, manage, and resolve billing issues end-to-end. - Subscription Management: Use Stripe Billing and Salesforce to review, update, and modify subscription details with precision. - Audits & Analytics: Perform ad hoc audits and analytics on subscriptions to identify discrepancies, patterns, or opportunities for improvement. - Collections Support: Assist in updating billing details and coordinating outreach to manage and reduce unpaid invoice balances. - Cross-Functional Collaboration: Partner with Finance, RevOps, and Sales to resolve billing issues and surface systemic improvements. - Process Improvement with AI: Proactively identify manual tasks and leverage AI tools to streamline workflows, from drafting communications to automating reconciliation logic. Requirements Must-Have: - Experience: 1-2 years in billing, finance operations, revenue operations, or a similar analytical role within a SaaS or software-related company. - Skills: - Strong communication skills in English (B2+ proficiency, written and verbal). - Proficiency in Excel and/or Google Sheets (formulas, pivot tables, data organization). - Experience working with SaaS platforms such as Salesforce and Stripe (or similar tools). - Familiarity with AI tools (e.g., ChatGPT, Claude) and a genuine willingness to use them to improve productivity. - Work Environment: Stable internet connection for a 100% remote setting. - Qualities: High attention to detail, strong sense of reliability, and ability to work independently. Nice-to-Have: - Background in Finance or Sales Operations. - Experience in customer-facing roles handling "tricky" financial situations. - Knowledge of automated reconciliation logic or advanced data tools. Qualities We Are Looking For - Detail-Oriented: You care about getting things right and understand the impact of billing accuracy on the business and the customer. - Problem-Solver: You are curious about how things work and enjoy identifying the root cause of issues to avoid them in the future. - Growth-Oriented: You are open to using AI tools to make your day-to-day work more efficient and are eager to develop within the RevOps field. - Communicative: You write clear, professional, and friendly messages even when dealing with complex billing topics. - Collaborative: You are a team player who keeps stakeholders in the loop and reaches out across departments when needed.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the Danaher Business System which makes everything possible. Learn about the Danaher Business System, which makes everything possible. The Associate Technician Production Operations is responsible for all aspects of pack prefill, conjugate IPT, calibrator prefill and value assignment testing. This position reports to the Reagent Operations Supervisor and is part of the Reagents and Other Consumables department located in Chaska, MN and will be an on-site role. In this role, you will have the opportunity to: - Work closely within the Reagent Operations team to support customers and drive continuous improvement and model Core Behaviors - Follow written instructions (SOP) for all critical processes The essential requirements of the job include: - AA Degree - 0-1 years of experience working in a regulated lab facility - Ability to apply basic analytical skills or scientific methods to perform activities It would be a plus if you also possess previous experience in: - Working within clearly defined standard operating procedures and/or scientific methods and adhering to quality guidelines - Strong PC Skills Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info. At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide. The hourly range for this role is $24.00 - $28.00 per hour. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future. This job is also eligible for bonus/incentive pay. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. #LI-DN1 Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com. Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The U.S. EEO posters are available here. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or applyassistance@danaher.com.

• Manage, mentor, and guide a team of marketing operations professionals focused on technical execution and platform management. • Serve as the primary technical subject matter expert for Product Marketers. • Own the tagging infrastructure using Tealium iQ. Ensure all digital properties are comprehensively tagged with highly accurate data layer attributes for Google Analytics. • Audit, review, and analyze both server-side and client-side event data to guarantee accuracy and consistency. • Architect and build personalized user experiences utilizing Salesforce Marketing Cloud Personalization. • Oversee the technical setup, onboarding, and configuration of new paid media platforms and advertising accounts.