Job DetailsJob Location: HeartPlace PLLC - Dallas, TX 75248Position Type: Full TimeEducation Level: High School Diploma/GEDTravel Percentage: NoneJob Category: Other PositionsUS Heart and Vascular is in need of a Remote Medical Front Office Specialist to join our team at HeartPlace clinics in the DFW area. Responsibilities: Registers all new patients at time of check-in and enters data in computer system. Ensures all established patients have updated and accurate demographic information. Requests co-pays, patient balances and coinsurance from patients at time of arrival. Provide support for all in-coming calls to the clinic. Communicates the arrival of patients to the clinical area. Successfully completes the pre-certification/pre-authorizations process prior to the patient arrival. Prepares charts/paperwork for next day’s patients. Supports the check-out process of the clinic. Calculates and totals charge amount; collects co-pays and deductibles, informs patient of the charge for services. Supports the scheduling process of the clinic. Performs all other duties as required. Required to move between locations as needed. Requirements: 1 year of medical front desk and customer service experience is required Medical assistant experience preferred but not required 6 months of EMR experience is required. ECW or Athena preferred. 6 months of obtaining prior authorization experience is required About Dallas/Fort Worth, TX: Dallas/Fort Worth, known as the Metroplex, offers a vibrant urban life and peaceful suburban living, making it an enticing place to reside. Spanning across ten major cities and thirteen counties, it stands as the largest metroplex in the south. With its extensive range of recreational parks, renowned dining scene, five professional sports teams to root for, and two bustling airports facilitating over 2,000 daily flights, Dallas/Fort Worth provides residents with a multitude of reasons to consider it an excellent place to call home. . Qualifications

Who We Are: The Association of American Medical Colleges is a not-for-profit association dedicated to transforming health care by supporting the entire spectrum of medical education, medical research, and patient care conducted by our member institutions. We are dedicated to the communities we serve and steadfast in our goal to improve the health of all. At the AAMC, we are committed to supporting our employees with a comprehensive benefits package designed to promote well-being, professional growth, and work-life balance. Highlights include: - Remote Work – Fully remote work available for most positions - Retirement Savings – Generous 403(b) employer contributions and financial wellness resources, including professional financial advising. - Health & Wellness Perks – Fitness and bicycle subsidies, on-site and virtual wellness programs (live yoga, meditation, mental health webinars, flu shot clinics, and more) - Support & Family Care – Employer paid Employee Assistance Program (EAP) and back-up care options for children, adults, elders, and even pets Additional information can be found on our website. Why us, why now? The Sr. Support Specialist serves as a second-tier customer advocate, providing high-quality service and/or technical support in a multi-channel, high volume Contact Center. In this role, the Sr. Support Representative will troubleshoot and provide the full spectrum of support for more complex product and program inquiries supported by their team. This role will support the Team Lead with managing relationships with AAMC customers and will provide informal, program-specific support to team members. The Sr. Support Representative is also expected to assist with additional internal initiatives such as application testing and resource development. How will you make an impact? Advanced Inquiry & Escalation Support: - Resolves escalated or complex customer inquiries requiring advanced problem-solving, deeper program understanding, or technical knowledge/support. - Documents interactions, case notes, and resolutions thoroughly and accurately in Salesforce CRM. - Monitors pending cases and ensures follow-up tasks are completed within expected timeframe. - Serves as the designated resolver for assigned programs or queues to ensure timely, accurate, and high-quality resolution. - Troubleshoots issues across multiple communication channels (phone, email, and other digital channels) with a focus on accuracy, professionalism, and customer satisfaction. - Evaluates escalation requests from Support Center Specialists, determining the appropriate handling path and resolving when possible. - Identify patterns or emerging issues and report trends to leadership for further review or action. Program Expertise & Team Support: - Acts as a program resource for team members by guiding policies, procedures, and escalation criteria. - Identify gaps or inaccuracies in knowledge articles and recommend updates. - Submits feedback on recurring issues, system defects, and process inefficiencies. - Supports Team Leads by serving as a backup in monitoring queue coverage, distributing workload, and ensuring assigned programs maintain service level expectations. - Provides input into the development or enhancement of customer-facing and internal documentation, including help pages, FAQs, and program resources. - Flex to support additional programs as needed during peak periods or high-volume cycles. Professional Development & Team Collaboration: - Participates in system or application user acceptance testing (UAT) for updates impacting assigned programs. - Contributes to the development, review, and refinement of internal resources such as job aids, knowledge articles, and training materials. - Collaborates with program partners to identify process gaps and recommend improvements. - Provides feedback on customer challenges or operational barriers to support continuous improvement efforts. - Partners with ASC Training, Programs, and Knowledge Management to improve process accuracy and customer experience. · Shares trends, common barriers, and customer feedback to inform operational decisions. - Supports team-wide initiatives, meetings, and training sessions as required. - Attends training and coaching sessions to maintain competence across programs and systems. - Maintains strong knowledge of services, programs, and system updates. What will you bring to the role? Minimum Qualifications: - Associate’s Degree (Bachelor's preferred) - 4 - 5 years of related work experience - Prior experience working in a high-volume, multi-channel support environment, previous involvement in user acceptance testing, documentation development, or process improvement initiatives. - Preferred: - Proficiency in navigating and utilizing CRM and telephony systems; ability to learn technologies quickly. - Technical knowledge of navigating and troubleshooting web-based browsers and browser-based applications. Remote Work Eligibility This position is eligible for remote work in the contiguous US Compensation Grade Range $48,025.00-$56,500.00 Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors may include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, as well as internal equity, market, and business considerations. If a bachelor’s degree is required, related work experience may be substituted in some positions. One year of college course work at an accredited institution is equivalent to one year of related work experience. The AAMC is an Equal Opportunity Employer. The AAMC is committed to an Equal Employment Opportunity policy in recruitment, hiring, career advancement, and all other personnel practices. The AAMC will not discriminate on the basis of race, color, sex, national origin, religion, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, past or current military service, or any other legally protected characteristic. The AAMC is committed to the full inclusion of all qualified individuals. As part of this commitment, the AAMC will ensure that people with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, perform essential job functions, and/or receive other benefits and privileges of employment, please contact the talent acquisition team. Please attach a resume as part of the application process. It is important that files DO NOT include periods ( . ) within the file name. BROWSER REQUIREMENTS: Applications must be submitted using Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

Position Title: Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility – work around your schedule Lifesaving medical technology The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest® wearable cardioverter defibrillator (WCD) and associated technologies. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your services will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest® has been worn by hundreds of thousands of patients and saved thousands of lives. Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, LPN, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis. Summary Description: The Cardiac Management Solutions division of ZOLL, manufacturer of the LifeVest®, is seeking a Patient Service Representative (PSR) in an independent contractor role to train patients on the use and care of LifeVest ®. LifeVest® is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA. This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest® patient is in the hospital awaiting discharge, and the Patient Service Representative sets up the equipment and trains the patient and caregivers on the use and care of the device. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time – before/after work, and on days off. Responsibilities: - Contact caregivers and family to schedule services - Willingness to accept assignments which could include daytime, evenings, and/or weekends. - Travel to patient’s homes and health care facilities to provide services - Train the patient and other caregivers of patient (if applicable) in the use of LifeVest® - Program LifeVest® according to the prescribing physician’s orders - Measure the patient and determine correct garment size - Review with patient, and have patient sign, all necessary paperwork applicable to the service. - Transmit signed copy of the Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment - Manage device and garment inventory - Disclose family relationship with any potential referral source Qualifications: - Have 1 year patient care experience - Patient experience must be in a paid professional environment (not family caregiver) - Patient experience must be documented on resume - Completion of background check - Florida and Ohio candidates must complete a level 2 screening, fee not paid by ZOLL - Disclosure of personal NPI number (if applicable) - Valid driver’s license and car insurance and/or valid state ID - Willingness to pay a $30 annual DME fee which is deducted from a completed Work Order - Willingness to pay for additional vendor credentialing (i.e. RepTrax) if needed geographically

Position Title: Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility – work around your schedule Lifesaving medical technology The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest® wearable cardioverter defibrillator (WCD) and associated technologies. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your services will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest® has been worn by hundreds of thousands of patients and saved thousands of lives. Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, LPN, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis. Summary Description: The Cardiac Management Solutions division of ZOLL, manufacturer of the LifeVest®, is seeking a Patient Service Representative (PSR) in an independent contractor role to train patients on the use and care of LifeVest ®. LifeVest® is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA. This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest® patient is in the hospital awaiting discharge, and the Patient Service Representative sets up the equipment and trains the patient and caregivers on the use and care of the device. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time – before/after work, and on days off. Responsibilities: - Contact caregivers and family to schedule services - Willingness to accept assignments which could include daytime, evenings, and/or weekends. - Travel to patient’s homes and health care facilities to provide services - Train the patient and other caregivers of patient (if applicable) in the use of LifeVest® - Program LifeVest® according to the prescribing physician’s orders - Measure the patient and determine correct garment size - Review with patient, and have patient sign, all necessary paperwork applicable to the service. - Transmit signed copy of the Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment - Manage device and garment inventory - Disclose family relationship with any potential referral source Qualifications: - Have 1 year patient care experience - Patient experience must be in a paid professional environment (not family caregiver) - Patient experience must be documented on resume - Completion of background check - Florida and Ohio candidates must complete a level 2 screening, fee not paid by ZOLL - Disclosure of personal NPI number (if applicable) - Valid driver’s license and car insurance and/or valid state ID - Willingness to pay a $30 annual DME fee which is deducted from a completed Work Order - Willingness to pay for additional vendor credentialing (i.e. RepTrax) if needed geographically