The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. Overview: As a leader within the GEDI Unit, you will enable the IRC to put its GEDI commitments into action. Reporting to the Chief GEDI Officer, you will oversee and provide strategic planning and problem-solving support on projects aligned with the top priorities of the GEDI unit. You will serve as a thought partner to the Chief GEDI Officer, devising strategies and tactics for change management, challenging existing paradigms to ensure effective delivery on relevant parts of the GEDI Action Plan, and integrating efforts with all departmental plans. Major Responsibilities:  Strategic Leadership & Delivery - Spearhead the creation and ongoing optimization of the GEDI Action Plan dashboard, ensuring robust tracking of progress against key indicators and metrics, and oversee the timely coordination of comprehensive progress reports (QSRR, Delivery Letters, Sponsors). - Validate insights and recommendations from the GEDI team with senior stakeholders, driving informed decision-making and facilitating consensus through well-structured meetings that address and resolve complex challenges. - Oversee the delivery of multiple complex projects, ensuring that outcomes are timely and of high quality, while taking ownership of project scope, driving solutions, and swiftly resolving any roadblocks that arise. - Partner with departments, including the Strategy Delivery Unit, to streamline processes, enhance operational efficiency, and ensure alignment with strategic objectives for the successful execution of cross-departmental initiatives. - Influence IRC leaders to embed GEDI commitments across all organizational processes by developing and implementing a comprehensive strategy and actively engaging leadership. Technical Strategy & Knowledge Management - Support the Chief GEDI Officer in growing the Equality Hub, an organization-wide resource center, through cross-departmental knowledge management and technical coherence across initiatives. - Lead the implementation and coordination of global GEDI initiatives, ensuring alignment with organizational priorities and integration across departments. - Articulate the GEDI vision with clarity and impact across the organization and lead far-reaching internal communications plan that aligns with the unit's strategic goals. - Develop technical reports, briefing documents, talking points and presentations for internal and external audiences, including the quarterly GEDI Action Plan Sponsors meeting. Team Leadership & Collaboration - Direct the planning and execution of departmental meetings, ensuring well-structured agendas, effective facilitation, and actionable follow-up that informs, inspires, and drives continuous learning. - Collaborate with GEDI Directors to implement and monitor key initiatives, guaranteeing alignment with organizational priorities and timely achievement of deliverables. - Provide leadership and mentorship to the GEDI Department Manager, empowering them to effectively support and enable the success of the entire team. Required Experience / Qualifications: - A minimum of 8 years of relevant experience, or an equivalent combination of education and experience in a related field. - Exceptional organizational, cross-functional project management, and time-management skills. - Strong analytical skills with a demonstrated ability to structure and creatively solve complex problems. - Comfort leveraging data and AI-powered tools to drive efficiency, inform decision-making, and increase organizational agility. - Proven track record of advising stakeholders at all levels, particularly senior leadership, with strong meeting facilitation and presentation skills. - Highly collaborative and capable of working independently within a dynamic, cross-functional global team structure. - Receptive and collaborative approach that fosters a positive team environment and builds strong relationships with diverse individuals. - Excellent communication skills, both written and verbal, with the ability to convey complex ideas clearly and persuasively. - Familiarity with and interest in GEDI principles and practices, demonstrating commitment to equity, diversity, and inclusion. - Proficiency in data analysis, including the ability to interpret and leverage data for decision-making and process improvement. - Significant experience leading organizational GEDI and/or gender and inclusion strategy at a global scale, with a strong track record of cross-departmental collaboration to deliver impactful goals. - Experience leading and supporting change management efforts to embed and sustain an inclusive workplace culture. - Fluency in English required; proficiency in French, Arabic, or Spanish is a strong plus. ***This is a limited-term position with a current end date of 12/31/26*** Compensation: Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements. - US Pay Range: $106,500 - $112,461 - UK Pay Range: £65,785 - £76,746 PROFESSIONAL STANDARDS All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients. 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About GitHub GitHub is the world’s leading platform for agentic software development — powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate, and more than 77,000 organisations have adopted GitHub Copilot. Locations In this role you can work from Remote, United States Overview We’re looking for a Senior Director to lead Supportability at GitHub -the discipline responsible for ensuring our Support organization can deliver a world‑class customer experience as the platform grows. This role sits within the Technical Customer Support job family and leads the operational, technical, and cross‑functional systems that enable Support to scale effectively. You will develop and optimize the processes, workflows, and operating models that govern how Support handles issues at scale — including ticket pipeline management, automation, self‑service, product supportability, and team enablement. You’ll oversee the design of training programs, knowledge standards, and readiness processes that ensure Support teams have the technical depth, product expertise, and operational clarity needed to resolve customer issues efficiently. You’ll partner deeply with Engineering, Product, and Design leadership to improve product supportability, influence roadmap decisions, and ensure new features are support‑ready at launch. You’ll drive cross‑team initiatives that reduce friction, strengthen customer advocacy, and improve the end‑to‑end support experience. You will also lead organizational health efforts, set annual priorities, and guide executive‑level communication across internal audiences. This role requires a systems thinker who can lead operational transformation, manage complex business needs, and build scalable models grounded in data, AI, and continuous improvement. You will manage and develop a high‑performing team, foster a culture of learning and collaboration, and deliver measurable improvements in customer satisfaction, resolution efficiency, and cost‑to‑serve. Responsibilities - Develop and optimize processes for handling tickets at scale, ensuring efficient workflows, best practices, and operational excellence. - Lead Supportability strategy, connecting AI, automation, process innovation, and operational design to GitHub’s growth. - Build scalable operating models with clear metrics, accountability, and continuous improvement. - Oversee intra‑ and inter‑team training programs, fostering continuous learning, onboarding, upskilling, and product proficiency. - Drive self‑service, documentation, and knowledge‑sharing standards that empower customers and strengthen Support expertise. - Partner deeply with Engineering, Product, and Design to improve product supportability, resolve product issues, and ensure new features are support‑ready at launch. - Advocate for customers by removing blockers, influencing product roadmaps, and improving the end‑to‑end support experience. - Lead process improvements across Support, aligning stakeholders, managing change, and driving cross‑organization collaboration. - Shape and scale AI‑driven capabilities across support workflows, including intelligent routing and automated resolution. - Manage capacity and resourcing strategies to meet demand while optimizing cost, quality, and team health. - Collaborate with Customer Success, Sales, and other go‑to‑market teams to ensure a cohesive customer experience. - Own operational metrics such as customer satisfaction, resolution efficiency, self‑service effectiveness, and cost‑to‑serve. - Provide people leadership, including performance management, coaching, and fostering a healthy, inclusive team culture. - Lead executive‑level communication and contribute to foundational and storytelling content within the organization. Qualifications Required/Minimum Qualifications - 12+ years direct and/or management experience in technical customer support, technical writing, system administration, or related roles - OR Bachelor's Degree in Computer Science, Business Management, or related field AND 10+ years direct and/or management experience in technical customer support, technical writing, system administration, or related roles - OR Master's Degree in Computer Science, Business Management, or related field AND 8+ years direct and/or management experience in technical customer support, technical writing, system administration, or related roles - OR equivalent experience. - 5+ years people management experience Compensation Range The base salary range for this job is USD $141,700.00 - USD $375,800.00 /Yr. These pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role. GitHub values - Customer-obsessed - Ship to learn - Growth mindset - Own the outcome - Better together - Diverse and inclusive Manager fundamentals - Model - Coach - Care Leadership principles - Create clarity - Generate energy - Deliver success Who We Are GitHub is the world’s leading AI-powered developer platform with 150 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub. Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms. Join us, and let’s change the world, together. EEO Statement GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description Experian is seeking a Director of Product Strategy to lead the development of next-generation products and growth opportunities across our Identity, Marketing Data, Audience, and Activation solutions. This is a highly strategic, market-facing role focused on identifying, shaping, testing, and scaling new product opportunities that unlock incremental revenue and expand Experian into new markets, verticals, and use cases. Reporting to the SVP Product, you will operate across the full product portfolio working at the intersection of client needs, market trends, and emerging technologies to define what we build next and why. This is not a traditional product management role. You will focus on innovation, commercialization, and horizon expansion, partnering closely with Product, Sales, Business Development, Data Science, and Engineering teams to bring new ideas to life. What You'll Do Drive New Product Innovation - Identify and develop new product concepts that address unmet market needs - Translate client challenges into scalable, repeatable solutions - Build business cases including market sizing (TAM), revenue potential, and investment requirements - Define pricing and packaging strategies aligned to customer value Lead Client-Centric Strategy - Engage directly with advertisers, brands, agencies, and partners to understand their needs - Bring a strong advertiser/brand perspective to product development - Apply structured thinking (e.g., Jobs-to-Be-Done) to distinguish scalable opportunities from one-off requests Drive Cross-Portfolio Innovation - Reimagine how Experian's identity, data, and activation capabilities can be combined into differentiated offerings - Identify whitespace across industries including Retail, Financial Services, Healthcare, B2B, and Automotive and other emerging verticals - Identify opportunities to extend Experian's capabilities into new verticals, customer segments, and use cases - Partner with product teams to transition validated concepts into scaled roadmap execution Qualifications - 8+ years of experience in AdTech, MarTech, or related industries - 2+ Retail Media experience - Experience working at a brand or advertiser, with a deep understanding of marketer needs - Strong knowledge of: o Audience activation and identity o First-party data strategies o DSPs, SSPs, and social platforms - AI capabilities that can be embedded within new solutions - Experience developing business cases, including market sizing and revenue modeling - Proven ability to take new ideas from concept to validated opportunity Additional Information Benefits/Perks: - Great compensation package and bonus plan. - Core benefits including medical, dental, vision, and matching 401K. - Flexible work environment, ability to work remote, hybrid or in-office. - Flexible time off including volunteer time off, vacation, sick and 12-paid holidays. - Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html. At Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others. Want to see what life at Experian is really like? Explore Experian Life on social or visit our Careers Site. Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity. Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. - Employee Status: Regular - Role Type: Home - Job Posting - Salary Range: $153,075 - $275,535 - Department: Product Management - Schedule: Full Time

• Lead workforce planning strategy across interpreting services, including forecasting, capacity planning, and scheduling frameworks • Develop forward-looking workforce plans aligned with Service Delivery priorities, hiring strategy, and financial targets • Apply scenario planning to manage demand variability across multiple service lines • Ensure workforce plans deliver balanced, realistic schedules that support both service level expectations and interpreter sustainability • Lead the end-to-end Workforce Management function, including Real-Time Operations, Scheduling, Workforce Optimization, and Workforce Systems • Ensure seamless coordination between forecasting, scheduling, and real-time execution to support interpreter availability • Oversee timekeeping, scheduling systems, and break management practices to maintain accuracy, consistency, and operational efficiency • Establish clear operating rhythms with interpreting operations to ensure alignment, responsiveness, and execution • Partner with Service Delivery leadership to achieve interpreting service level targets and regulatory requirements • Align workforce planning practices with expectations established by FCC and CAV • Monitor workforce-related risks that may impact service levels, response times, or compliance, and drive mitigation strategies • Provide clear visibility into workforce performance to support leadership decision-making, reporting, and audit readiness • Define and track workforce performance metrics, including service levels, forecast accuracy, staffing efficiency, and cost alignment • Analyze trends and perform root cause analysis to identify opportunities for improvement • Develop and implement sustainable, data-driven solutions that strengthen workforce performance and scalability • Drive continuous improvement across forecasting, scheduling, and real-time workforce practices • Lead, coach, and develop Workforce Management leadership across optimization, scheduling, and systems functions • Build and maintain a high-performing, forward-looking team focused on proactive planning and operational excellence • Establish clear accountability, performance expectations, and development pathways across the WFM team • Foster a culture grounded in accountability, transparency, and continuous improvement • Partner with Service Delivery, Finance, People & Culture, Product, and Data teams to align workforce planning with business needs • Serve as a strategic advisor to leadership, translating workforce insights into actionable recommendations • Inform hiring plans, capacity decisions, and operational strategy through data-driven insights • Ensure alignment between workforce planning, financial planning, and service delivery execution • Enhance workforce tools, reporting capabilities, and automation in partnership with systems and data teams • Improve workforce processes to support scalability, efficiency, and consistency • Ensure data integrity across workforce systems and reporting • Implement best practices to strengthen workforce operations