When our values align, there's no limit to what we can achieve. At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do. Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference. Job Responsibilities: - Oversee the planning, execution, and support of clinical site management contracting activities performed by SCBAs. - Recruit, manage and lead SCAs across their respective region. - Ensure SCAs are adequately trained and support training needs. - Ensure SCAs achieve expected quality compliance standards. - Allocate study assignments and coordinate the activities of SCBAs. - Ensure SCBAs meet expected study timelines and study objectives. - Support SCBAs with resolution of significant legal, budget, or payment related issues. - Perform periodic review of SCBA processes to ensure maximum efficiency without adversely affecting customer service. - Identify opportunities to improve processes, efficiency, and team effectiveness. Encourage innovation and continuous learning within the team. Qualifications Basic Qualifications: - Bachelor's degree or above - Minimum 2 years prior experience managing direct reports Prior experience in Clinical Contracting and budgets English proficiency and local language. Preferred Qualifications: - 4+ years prior experience managing direct reports

Position Summary: The IT Incident Manager is responsible for the end-to-end coordination and management of all incoming support requests across the organization’s IT tracking systems. This role ensures incidents are properly triaged, prioritized, assigned, and resolved within agreed SLAs. The ideal candidate is a detail-oriented leader with strong analytical skills who can evaluate severity, ROI, and completeness of requests and collaborate across multiple IT functions—including traditional IT support, software development, and ERP configuration/support. Duties and Responsibilities: - Monitor and triage all incoming support requests logged in various IT tracking systems (e.g., Freshservice, custom issue log, direct requests from stakeholders). - Validate request completeness and ensure all required details are captured. - Assess each incident for severity, business impact, and completeness. - Determine appropriate priority based on facts provided in the incident. - Identify incidents vs. enhancements and route accordingly. - Assign incidents to the proper resource or team (IT Support, 3rd Party Partners, ERP/Business Applications). - Confirm resolution quality, validate with requestors, and keep incident tracking systems clean by closing tickets. - Analyze incident trends, root causes, and recurring issues; propose problem management initiatives. - Partner with teams to improve incident prevention, monitoring, alerting, and automation. - Work across all areas of IT: traditional IT support (end-user, infrastructure), software development (applications, integrations), and ERP configuration/support. - Collaborate with Product Owners and Business Analysts to align incident handling with business priorities. Skills and Requirements: - 3–5+ years of experience in Incident Management or Service Desk. - Strong understanding of ITIL concepts (Incident, Problem, Change, SLA, Priority/Urgency, CMDB). - Proven ability to assess severity, business impact, and ROI to prioritize effectively. - Excellent communication skills with the ability to coordinate across technical and non-technical stakeholders. - Strong organizational skills and attention to detail; comfortable managing multiple concurrent incidents.

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com. Job Summary: As a Partnerships Engagement Manager, you will play a crucial role in supporting the operational rhythm of the entire Professional Services Partner Program and Team. You will be responsible for maintaining our Professional Services and Expert Services Operational Management, while building out process efficiencies around our Partner Program. Under the Supervision of the Director of Professional Services Partnerships, the Partner Engagement Manager’s role is establishing a daily cadence of responding to and managing internal and external Professional Services Partnerships activities where we need. Responsible for centralized control and process development over a wide variety of internal stakeholders. From streamlining partner onboarding to ensuring flawless delivery, you'll build and manage the operational foundation that enables our partners to excel while continuously expanding our capabilities through strategic partnerships. Responsibilities: - Design and implement scalable operational processes for partner onboarding, documentation management, and system access provisioning - Create and maintain documentation for partner operational procedures and best practices - Administer partner access to internal systems while ensuring security protocols are followed - Coordinate with IT and Security teams for partner system access and compliance requirements - Prepare regular reports on partner operational health and performance - Support partner certification tracking and renewal processes - Support partner resource allocation and capacity planning across professional services offerings - Oversee partner financial operations including invoicing, payment processing, and revenue reconciliation - Develop and maintain partner relationships setting up contractual agreements and working models - Track partner delivery metrics and financial performance - Ensure adherence to partner agreements and operational requirements Requirements and Preferred Experience: - 5+ years of experience in operations or similar role expertise in subcontractors or vendor management a plus. - Experience working with multiple cross-functional professional services teams - ie. Project Managers, Analysts, Consultants, Product Managers - Experience in Project Management Tools, ie. ideally Rocketlane - Experience in CRM, ie. ideally salesforce.com - Background in financial operations, contract management, or accounting - Proven track record in managing complex operational processes - Experience with professional services delivery models a plus - Demonstrated success in process improvement and automation - Strong financial and accounting basics with keen analytical problem-solving capabilities - Excellent project management and organizational skills - Outstanding communication and relationship management abilities - Ability to work effectively in a remote environment - You share our values, and work in accordance with those values. Compensation: Atlanta, GA: $100,000 - $150,000 On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location. Why OpenGov? A Mission That Matters. At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it’s the core of our democracy. Opportunity to Innovate The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started. A Team of Passionate, Driven People This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune. A Place to Make Your Mark We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within. Benefits That Work for You Enjoy an award-winning workplace with the benefits to match, including: - Comprehensive healthcare options for individuals and families - Flexible vacation policy and paid company holidays - 401(k) with company match - Paid parental leave, wellness stipends, and HSA contributions - Professional development and growth opportunities - A collaborative office environment with weekly catered lunches.

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com. Job Summary: As a Partnerships Engagement Manager, you will play a crucial role in supporting the operational rhythm of the entire Professional Services Partner Program and Team. You will be responsible for maintaining our Professional Services and Expert Services Operational Management, while building out process efficiencies around our Partner Program. Under the Supervision of the Director of Professional Services Partnerships, the Partner Engagement Manager’s role is establishing a daily cadence of responding to and managing internal and external Professional Services Partnerships activities where we need. Responsible for centralized control and process development over a wide variety of internal stakeholders. From streamlining partner onboarding to ensuring flawless delivery, you'll build and manage the operational foundation that enables our partners to excel while continuously expanding our capabilities through strategic partnerships. Responsibilities: - Design and implement scalable operational processes for partner onboarding, documentation management, and system access provisioning - Create and maintain documentation for partner operational procedures and best practices - Administer partner access to internal systems while ensuring security protocols are followed - Coordinate with IT and Security teams for partner system access and compliance requirements - Prepare regular reports on partner operational health and performance - Support partner certification tracking and renewal processes - Support partner resource allocation and capacity planning across professional services offerings - Oversee partner financial operations including invoicing, payment processing, and revenue reconciliation - Develop and maintain partner relationships setting up contractual agreements and working models - Track partner delivery metrics and financial performance - Ensure adherence to partner agreements and operational requirements Requirements and Preferred Experience: - 5+ years of experience in operations or similar role expertise in subcontractors or vendor management a plus. - Experience working with multiple cross-functional professional services teams - ie. Project Managers, Analysts, Consultants, Product Managers - Experience in Project Management Tools, ie. ideally Rocketlane - Experience in CRM, ie. ideally salesforce.com - Background in financial operations, contract management, or accounting - Proven track record in managing complex operational processes - Experience with professional services delivery models a plus - Demonstrated success in process improvement and automation - Strong financial and accounting basics with keen analytical problem-solving capabilities - Excellent project management and organizational skills - Outstanding communication and relationship management abilities - Ability to work effectively in a remote environment - You share our values, and work in accordance with those values. Compensation: Chicago, IL: $100,000 - $150,000 On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location. Why OpenGov? A Mission That Matters. At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it’s the core of our democracy. Opportunity to Innovate The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started. A Team of Passionate, Driven People This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune. A Place to Make Your Mark We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within. Benefits That Work for You Enjoy an award-winning workplace with the benefits to match, including: - Comprehensive healthcare options for individuals and families - Flexible vacation policy and paid company holidays - 401(k) with company match - Paid parental leave, wellness stipends, and HSA contributions - Professional development and growth opportunities - A collaborative office environment with weekly catered lunches.