Who we are? SupportYourApp is a global Intelligent Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support. Right now, we’re expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open. If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step. What you will do: - Deliver outstanding customer support via chats and emails - Build strong and lasting customer relationships - Keep up with evolving tools and technology - Handle sensitive customer data with care and security - Apply the latest and greatest customer happiness practices - Maintain deep understanding of client solutions and meet KPI - Communicate with developers and cross-functional specialists What you need to succeed in this role: - Excellent English communication skills (at C1 level or higher) - 6+ months of experience in a gaming support role - Strong knowledge and passion for role-playing games (RPGs), mobile games, and streaming platforms is a must - Experience providing support via chats and emails in English is a must - CRM systems expertise - Strong analytical thinking and research skills - Positive, proactive and responsible attitude - Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload) Will be a great plus: - Experience in technical support What you get in return: - Provide services during flexible hours - Opportunity to cooperate fully remotely - Inclusive international environment - Compensation in USD - Rewards for referring friends - Balance between project workload and personal time, but also – internal health policy - Responsive leadership interested in your development and long-lasting cooperation - Greenhouse conditions for self-development - A culture built on trust, with no time-tracking requirements If this is about you — let’s get to know each other before 2026 opens its doors. We can simply exchange ideas or talk through the opportunities for our growth together 🚀 *Benefits and conditions may vary depending on the terms of your engagement. Some benefits typically apply to employees; independent contractors may not be eligible for all of them. Final terms will be clearly defined in your agreement if selected. We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Who we are? SupportYourApp is a global Intelligent Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support. Right now, we’re expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open. If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step. What you will do: - Deliver outstanding customer support via chats and emails - Build strong and lasting customer relationships - Keep up with evolving tools and technology - Handle sensitive customer data with care and security - Apply the latest and greatest customer happiness practices - Maintain deep understanding of client solutions and meet KPI - Communicate with developers and cross-functional specialists What you need to succeed in this role: - Excellent English communication skills (at C1 level or higher) - 6+ months of experience in a gaming support role - Strong knowledge and passion for role-playing games (RPGs), mobile games, and streaming platforms is a must - Experience providing support via chats and emails in English is a must - CRM systems expertise - Strong analytical thinking and research skills - Positive, proactive and responsible attitude - Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload) Will be a great plus: - Experience in technical support What you get in return: - Provide services during flexible hours - Opportunity to cooperate fully remotely - Inclusive international environment - Compensation in USD - Rewards for referring friends - Balance between project workload and personal time, but also – internal health policy - Responsive leadership interested in your development and long-lasting cooperation - Greenhouse conditions for self-development - A culture built on trust, with no time-tracking requirements If this is about you — let’s get to know each other before 2026 opens its doors. We can simply exchange ideas or talk through the opportunities for our growth together 🚀 *Benefits and conditions may vary depending on the terms of your engagement. Some benefits typically apply to employees; independent contractors may not be eligible for all of them. Final terms will be clearly defined in your agreement if selected. We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Who we are? SupportYourApp is a global Intelligent Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support. Right now, we’re expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open. If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step. What you will do: - Deliver outstanding customer support via chats and emails - Build strong and lasting customer relationships - Keep up with evolving tools and technology - Handle sensitive customer data with care and security - Apply the latest and greatest customer happiness practices - Maintain deep understanding of client solutions and meet KPI - Communicate with developers and cross-functional specialists What you need to succeed in this role: - Excellent English communication skills (at C1 level or higher) - 6+ months of experience in a gaming support role - Strong knowledge and passion for role-playing games (RPGs), mobile games, and streaming platforms is a must - Experience providing support via chats and emails in English is a must - CRM systems expertise - Strong analytical thinking and research skills - Positive, proactive and responsible attitude - Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload) Will be a great plus: - Experience in technical support What you get in return: - Provide services during flexible hours - Opportunity to cooperate fully remotely - Inclusive international environment - Compensation in USD - Rewards for referring friends - Balance between project workload and personal time, but also – internal health policy - Responsive leadership interested in your development and long-lasting cooperation - Greenhouse conditions for self-development - A culture built on trust, with no time-tracking requirements If this is about you — let’s get to know each other before 2026 opens its doors. We can simply exchange ideas or talk through the opportunities for our growth together 🚀 *Benefits and conditions may vary depending on the terms of your engagement. Some benefits typically apply to employees; independent contractors may not be eligible for all of them. Final terms will be clearly defined in your agreement if selected. We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

About Sellers Dorsey Sellers Dorsey is a healthcare impact strategy firm focused on improving care access, quality, and outcomes for our nation’s most vulnerable populations. We work with providers, managed care organizations, state entities, and others, to design, implement, fund, and optimize sustainable programs that deliver maximum impact to underserved communities. Built on decades of experience in Medicaid, our team includes former state Medicaid directors, healthcare policy experts, health plan execs, and hospital leaders who know how to navigate the complexities of the system and find creative, impactful solutions that drive the greatest impact for the individuals and communities that need it most. About the Role Sellers Dorsey is seeking a Consultant for the Sellers Dorsey’s National Consulting Practice - Child and Family Well‑Being (CFW) team to do meaningful work in a dynamic, fast‑growing division focused on improving systems that serve children, families, and communities. As a Consultant, you are an essential contributor to client engagements and internal initiatives, working alongside a highly collaborative, mission‑driven, and hard‑working team that values client satisfaction, collaboration, and internally and externally impactful work. In this role, you will support a range of Medicaid‑ and child‑ and family‑serving projects, partnering with Project Directors and multidisciplinary teams to help clients navigate complex challenges and strengthen programs, policies, and outcomes. The position offers hands‑on exposure to client servicing, project management, and internal operations, with meaningful opportunities to contribute to both external client success and internal operational effectiveness and efficiencies. You will have the chance to make a big impact early supporting high‑priority client deliverables, improving how work gets done across the firm, and helping advance Sellers Dorsey’s strategic priorities in child and family well‑being. This role is well‑suited for individuals who thrive in a fast‑paced, growth-oriented environment, value teamwork, and are energized by contributing to a strong, cohesive team committed to improving systems and outcomes for children and families. Key Responsibilities - Support the growth and impact of Sellers Dorsey’s Child and Family Well-Being (CFW) work and contributes to firm wide strategic priorities by providing strong client servicing and project management support across a diverse portfolio. Work with multiple Project Directors to support client and firm initiatives, including project planning, coordination, deliverable tracking, and day to day execution—often across several projects at once. This position may also represent the team/firm internally and externally (i.e. Conferences and meetings). - Develop foundational knowledge of Medicaid, including federal and state requirements, with a focus on programs serving children, families, and child welfare–involved populations. Build an understanding of Sellers Dorsey’s value proposition and how our work helps drive meaningful, real-world outcomes. - Build trusted relationships with internal teams and subject matter experts and supports client interactions with professionalism, responsiveness, and a service-oriented mindset. Independently complete routine project tasks, contribute to client reports and communications, and proactively identify risks, issues, opportunities, and process improvements. - Play an important role in strengthening internal operational effectiveness, supporting project administration, documentation, workflow development, and information gathering to improve efficiency and consistency across projects. - Contribute as a dependable team player by adhering to firm policies, standard operating procedures, compliance and utilization expectations, and submitting accurate and timely time and expense reports. The opportunity for contribution is expansive. Key Qualifications - Bachelor's degree in Child Welfare, Health and Human Services, Operations, Business, Project Management, Public Policy, Public Health, Juvenile Justice, and/or Social Work. - 3-5 years related experience in Child welfare. - Medicaid knowledge and expertise preferred. - Strong Project Management skills. - Strong experience with SharePoint, Smartsheet or comparable tools. - Ability to successfully work in a dynamic, fast-paced environment with an array of colleagues and clients. - Time-management skills and the ability to manage multiple priorities. - Strong communication skills including writing/editing and public speaking are preferred. Compensation & Benefits The anticipated salary range for candidates is $65,400/year in our lowest geographic market range to up to $87,000/year in our highest geographic market range. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, the candidate’s education, and the candidate’s market location. Typically, candidates are not hired near the top of the range and compensation decisions are made based upon Sellers Dorsey’s Total Compensation Policies & Guidelines. The successful candidate will also be eligible to participate in our annual Corporate Incentive Plan (CIP) that can range to up to 7% of annual salary. Provided they meet all eligibility requirements under the applicable plan documents, the successful candidate (and their eligible dependents) will be eligible to enroll in group healthcare plans that offer medical, dental, and vision and for insurance plans offering short term disability, long term disability, and basic life. Employees are also able to enroll in Sellers Dorsey’s 401k plan provided they meet plan requirements. Sellers Dorsey offers a Flexible Time Off that allows employees to use what they need. Additionally, we offer 10 paid holidays throughout the calendar year, paid time off for qualifying medical leave, and up to 12 weeks of combined paid parental and bonding leave. The foregoing benefits and paid time off, including an employee’s eligibility therefore, will be controlled by applicable plan documents and Sellers Dorsey policy. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies. Sellers Dorsey is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at HumanResources@sellersdorsey.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. Sellers Dorsey maintains a Drug-Free workplace.