• Lead implementation projects for enterprise customers from Sales handover through First Value delivery and project close • Serve as a primary point of contact and source of customer reference for onboarding and one-off projects related to linguistic AI-driven setups • Build and maintain structured project plans, keep the documentation up to date and stakeholders informed throughout the project • Coordinate across Intento's internal teams — Solutions, AI Curation, Support, Product — to manage dependencies and keep delivery on track • Actively monitor active projects for risks at regular intervals; escalate issues to the right internal stakeholders promptly and in the right format • Manage project scope against the contract and SOW; communicate what is and isn't included clearly to the customer, and flag scope creep appropriately

Role Description The Onboarding Manager is the front-line lead for clinic onboarding and integration across Alberta. This is a remote/field-based role in Alberta, responsible for working directly with newly integrated clinics to ensure a smooth and well-supported transition into the 123Dentist network. You will act as the primary point of contact for Partner Dentists, Office Managers, and clinic teams throughout the onboarding journey. You will guide clinics through operational, technical, and people-related transitions, ensuring readiness for Day 1 and supporting stabilization post go-live. This role is highly hands-on and requires someone who is comfortable working in clinics, navigating change, and ensuring every location feels supported and set up for success. What You’ll Do - Serve as the primary point of contact for newly onboarded clinics throughout the integration process - Guide clinics through onboarding from initial introduction through Day 1 go-live and post-launch stabilization - Coordinate readiness activities across HR, IT, Finance, Operations, and Marketing workstreams - Ensure clinics meet integration milestones, timelines, and readiness requirements - Support practice management system (PMS) transitions and training activities - Facilitate clear and consistent communication between clinics and internal support teams - Translate operational updates into simple, practical guidance for clinic teams - Identify and escalate risks, issues, or friction points to Integration and Operations leadership - Support Day 1 activities to ensure systems, workflows, and tools are fully operational - Conduct post-onboarding follow-ups and clinic readiness audits - Capture feedback from clinics and contribute to continuous improvement of onboarding processes and tools Qualifications - 5–7 years of experience in operations, customer success, onboarding, or field support - Experience in multi-site, healthcare, dental, or franchise environments strongly preferred - Strong understanding of cross-functional operations (HR, Finance, IT, Marketing, Clinical Operations) - Experience supporting change management, transformation, or integration initiatives - Excellent communication and relationship-building skills with the ability to guide teams through change - Strong organizational skills with the ability to manage multiple clinics and priorities simultaneously - Comfortable working in a fast-paced, field-based environment with regular travel - Proficiency in Microsoft Office 365 and Teams - Experience with practice management systems (e.g., Tracker, Dentrix, Abeldent) is an asset - PMP, Prosci, or related certification is an asset - Tracker software experience and exposure preferred - Bilingual English/French is an asset Benefits - Be part of a high-growth national organization - Play a key role in clinic onboarding and integration success - Work directly in the field, supporting real operational impact - Opportunity to improve and shape how clinics transition into the network

• Project Management: Plan, execute, and monitor the successful launch of our Global all-in-one Employee Management Platform Implementation for a diverse set of clients, ensuring timely completion . • Product Expertise: Become a Deel expert and a go-to resource for our customers and internal colleagues by deeply understanding our products/services, industry trends, and competitive landscape. • Communication & Presence: Communicate clearly, persuasively, and professionally with stakeholders, demonstrating confidence and credibility. Enable our customer base by understanding their use cases and aligning them with Deel’s best practices. • Problem Solving: Identify, analyze, and resolve complex problems creatively and resourcefully. Provide global payroll expertise to our customers and internal Deel peers, driving continuous improvement. • Team Contribution: Make meaningful contributions to team goals by collaborating closely with internal teams such as Customer Experience & R&D. Support team members for collective success and pitch in on developing/documenting implementation processes and best practices.

Role Description At Playtomic we are looking for a candidate with an almost native level of English and experience communicating with B2B clients (experience managing Onboardings is a plus). The ideal person should be process driven, persuasive, and well-organized. - Manage and process onboarding referrals and trainings. - Contact each club within one working day using the approved onboarding email or message. - Track the club’s progress throughout the onboarding process. - Conduct follow-up and organize online meetings to assist clubs in completing their onboarding checklist (including pre-opening offers, memberships, pricing, pre-opening holiday periods, etc.). - Schedule and deliver training sessions for new clubs before their go-live date. Post-Onboarding Responsibilities (Longtail Clubs): - Provide additional 1:1 training sessions as needed. - Organize, invite clubs to, and deliver monthly webinars to present newly released features, explain their benefits, and demonstrate how to use them. - Analyze long-tail club activity and behavior. - Manage retention and engagement initiatives for long-tail clubs based on ongoing policy and data analysis, aiming to enhance their overall experience. Qualifications - B2B Partner Success or Customer Care experience (2 years). - Close to a native English. - Tech savvy: Experience with Hubspot, other CRMs, and expertise in Google Sheets. - Precision. Detail-oriented with a focus on high-quality delivery. - Problem solver, highly organized, detail-oriented, and decisive. - Comfortable working in a fast-paced, high-growth, and high-performance organization. - Proactive, quick-witted, open, sales skills, self-starter with an appetite to learn. Requirements - Experience doing B2B Onboardings and trainings. - Experience in the padel/tennis industry. - Experience with Hubspot is a plus. Benefits - Salary: Depending on experience, to be discussed in the meeting with People Team. - Budget for personal training. - Holidays according to the country based + day off on your birthday + 2 days off for Wellness days in August. - 1 additional day off per year worked. - Perks related to the brand and our sponsorship agreements. - Summer work schedule (July-August 7h/day Monday to Friday). - Languages Classes. Company Description We're the world's largest racket sports app, facilitating court bookings, player connections, and community engagement. With trust from investors globally, we're leading the charge in sports digitalization, with a diverse team spanning the globe.