Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world. About the Role We are seeking a detail-oriented and collaborative professional to join the Agency Experience and Technology Team. This role supports key systems and initiatives that enhance the agent experience, including agent email provisioning, record retrievals, agent texting support, and APEX (agency CRM). Acting as a liaison between Business and IT, you will help translate business needs into effective technology solutions while contributing to process improvements, system enhancements, and operational efficiency. What You’ll Do - Serve as a liaison between Business and IT to deliver solutions that meet organizational needs. - Support systems and initiatives such as agent email provisioning, record retrievals, agent texting, and APEX (agency CRM). - Gather, analyze, and document business and functional requirements. - Assist in business case development, including cost-benefit analysis, risk assessment, and project scope definition. - Perform impact analysis and support effort and cost estimation. - Contribute to user acceptance testing (UAT), implementation, and training activities. - Develop process maps, functional specifications, and preliminary systems design documentation. - Collaborate with stakeholders and Agile teams to prioritize and deliver capabilities. - Conduct quality reviews on project deliverables and support continuous improvement initiatives. - Research and investigate system issues, compliance requests, and technical requirements.

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world. About the Role We are seeking a detail-oriented and collaborative professional to join the Agency Experience and Technology Team. This role supports key systems and initiatives that enhance the agent experience, including agent email provisioning, record retrievals, agent texting support, and APEX (agency CRM). Acting as a liaison between Business and IT, you will help translate business needs into effective technology solutions while contributing to process improvements, system enhancements, and operational efficiency. What You’ll Do - Serve as a liaison between Business and IT to deliver solutions that meet organizational needs. - Support systems and initiatives such as agent email provisioning, record retrievals, agent texting, and APEX (agency CRM). - Gather, analyze, and document business and functional requirements. - Assist in business case development, including cost-benefit analysis, risk assessment, and project scope definition. - Perform impact analysis and support effort and cost estimation. - Contribute to user acceptance testing (UAT), implementation, and training activities. - Develop process maps, functional specifications, and preliminary systems design documentation. - Collaborate with stakeholders and Agile teams to prioritize and deliver capabilities. - Conduct quality reviews on project deliverables and support continuous improvement initiatives. - Research and investigate system issues, compliance requests, and technical requirements.

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world. About the Role We are seeking a detail-oriented and collaborative professional to join the Agency Experience and Technology Team. This role supports key systems and initiatives that enhance the agent experience, including agent email provisioning, record retrievals, agent texting support, and APEX (agency CRM). Acting as a liaison between Business and IT, you will help translate business needs into effective technology solutions while contributing to process improvements, system enhancements, and operational efficiency. What You’ll Do - Serve as a liaison between Business and IT to deliver solutions that meet organizational needs. - Support systems and initiatives such as agent email provisioning, record retrievals, agent texting, and APEX (agency CRM). - Gather, analyze, and document business and functional requirements. - Assist in business case development, including cost-benefit analysis, risk assessment, and project scope definition. - Perform impact analysis and support effort and cost estimation. - Contribute to user acceptance testing (UAT), implementation, and training activities. - Develop process maps, functional specifications, and preliminary systems design documentation. - Collaborate with stakeholders and Agile teams to prioritize and deliver capabilities. - Conduct quality reviews on project deliverables and support continuous improvement initiatives. - Research and investigate system issues, compliance requests, and technical requirements.

Role Description The position will collaborate with department directors/managers across Noridian and the Senior Leadership Team to develop and implement plans to anticipate, address, and mitigate the effects of various business interruptions. In addition, this position will develop and implement solutions for the enterprise regarding restoration of business processes in case of an event while working closely with leadership regarding the financial impact these solutions have on the organization. Attention to detail with a high level of accuracy is required. An understanding of business interruptions and the knowledge of adequate workaround procedures is imperative for the success of this position. Similarly, the ability to use discernment on assessing potential risks and responses to the organization is of high importance. Essential Functions - Establishes and Maintains Resiliency Program Strategy and Governance for the management of business resiliency activities. - Develops and implements enterprise business recovery plan and procedures, including playbooks for executives and Board of Directors. - Coaches and develops staff, encouraging growth while ensuring staff are meeting expectations. - Conducts Risk Assessment for departments/functions, analyzing potential business impact of business interruptions. - Reviews departmental plans to identify trends across departments that may require enterprise solutions. - Analyzes the business impact of interruptions and maintains a deep understanding of critical processes. - Collaborates with IT or vendors Disaster Recovery coordinators to ensure system recovery timelines are documented, tested, and validated. - Creates and Facilitates Resiliency Testing, documenting lessons learned and modifying existing plans for improvement. - Identifies and implements recovery plans to allow the company to function at limited or partial capacity. - Advocates for Business Resiliency throughout the organization by building strong relationships with internal stakeholders. - Develops and provides staff training on all business resiliency components as appropriate. - Champions the Use of Resiliency Management Software, developing a deep understanding of tools capabilities. Minimum Qualifications - Bachelors in Business Administration, Finance, Management Information Systems or other related fields OR equivalent combination of education and work experience. - Three years professional experience in a complex, cross-departmental environment. - Thorough understanding of risk identification and management including business impact analysis. - Experience with business continuity planning and management, disaster recovery, and/or crisis management response. - Strong communication skills. - Strategic thinking, including anticipating change, future needs, or risk and identify solutions. - Problem solving skills. - Quantitative and qualitative analytical skills. - Ability to think through hypothetical situations and concepts to identify risks and weaknesses in various business processes. - Ability to review customer requirements/contracts and identify Noridian’s responsibilities. Preferred Qualifications - Two additional years Business Resiliency or Risk Management experience. - Knowledge of data analysis and correlation. - Knowledge of business process mapping. - Knowledge of IT Disaster Recovery. Environment and Cognitive/Physical Demands - Office environment. - Ability to read, hear, speak, keyboard, reason, communicate effectively and problem solve. - Requires prolonged sitting and telephone usage. - Requires the use of office equipment such as computer terminals, telephones, copiers and printers. - Infrequent lifting to 15 pounds. - Infrequent stooping. Total Rewards Package - Health, Dental and Vision Insurance. - Voluntary Insurance Plans. - Health Savings and Flexible Spending Accounts. - 401k and Company Match. - Company-paid Life Insurance. - Education Assistance Program. - Paid Sick Leave. - Paid Holidays. - Increasing PTO Accrual Plan. - Medical/Parental/Disability Leave. - Workers Compensation. - Retiree Benefits. - Severance Package. - Employee Assistance Program. - Financial and Health Wellness Benefits. - Casual Dress. - Open Office Setting. - Online Learning System.