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Mercier Consultancy Group logo
Mercier Consultancy Group

A fast-growing, operator-led GTM consultancy building AI-powered revenue systems for modern sales teams. The business was founded by experienced CROs who have carried quota, and specializes in engineering end-to-end revenue infrastructure that converts market signals into qualified pipeline — at speed and scale. The company is AI-native and increasingly code-first in its approach, using a sophisticated internal tech stack including custom AI agent orchestration, workflow automation, signal detection and enrichment, multi-channel outreach delivery, and operational intelligence tooling. AI systems are embedded throughout the entire execution layer. They serve growth-stage B2B companies scaling between $1M and $100M+ ARR who need systematic, automation-driven competitive advantages — built on infrastructure, not headcount.

French Speaking Customer Agent - Work In Sofia - Fully Paid Relocation

Location

France

Posted

63 days ago

Salary

0

Seniority

Mid Level

English

Job Description

French Speaking Customer Agent - Work In Sofia - Fully Paid Relocation

Mercier Consultancy Group

Mercier Consultancy MD is delighted to offer an exciting role for a French Speaking Customer Agent to join our team in Sofia, Bulgaria, with a fully paid relocation package. This position is perfect for professionals fluent in French who seek to grow their career in an international customer service environment. As a Customer Agent, you will provide exceptional support to our French-speaking customers, ensuring their needs are met promptly and professionally. Key Responsibilities - Deliver high-quality customer service in French via phone, email, and chat channels. - Handle customer inquiries, issues, and complaints effectively to achieve high satisfaction. - Maintain accurate and detailed records of customer interactions using CRM systems. - Collaborate with internal teams to enhance service quality and customer experience. - Stay informed about company products, services, and policies to provide accurate information.

Job Requirements

  • Fluency in French (both spoken and written) is essential; proficiency in English is a plus.
  • Previous customer service experience is preferred, especially in a multinational environment.
  • Strong communication and interpersonal skills with a focus on customer satisfaction.
  • Ability to adapt to a new cultural and work environment.
  • Proficiency in using computers, CRM software, and digital communication tools.
  • Excellent problem-solving skills and a positive, proactive attitude.
  • Willingness to relocate to Sofia with full support provided by the company.

Benefits

  • Competitive Salary
  • Monthly Performance Bonus
  • Fully Paid Relocation Package
  • Fully Paid Training
  • Private Gym
  • And Much More....

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