Title: IT Education Specialist - Epic Principal Trainer Location: Wilmington, DE United States time type Full time Hybrid job requisition id JR83357 Job Description: Applicants must be currently authorized to work in the United States. ChristianaCare will not sponsor applicants for this position for an employment visa now or in the future. This role is a HYBRID position requiring frequent on-site work. Must be within a commutable distance. Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare! ChristianaCare Offers: - Medical, Dental, Vision, Life Insurance, etc. - Two retirement planning offerings, including 403(b) with company contributions. - Generous paid time off with annual roll-over and opportunities to cash out. - 12-week paid parental leave - Tuition assistance - Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more! PRIMARY FUNCTION: Under the direction of the Manager IT Education and/or Supervisor, the IT Education Specialist/Principal Trainer is responsible for the delivery, evaluation, and continuous improvement of effective and efficient training activities, with a primary focus on Epic applications. This position analyzes training needs, develops curriculum, and delivers training using various modalities/technologies to meet individual, project, and organizational goals. The role includes managing Epic-specific build and training environments, collaborating with analysts and subject matter experts, and ensuring alignment of training content with operational workflows and system design. PRINCIPAL DUTIES AND RESPONSIBILITIES: - Participates in and supports the goals and work of the EMR Upgrade & Implementation, working with Information Technology project managers, teams, and leadership to support education needs for the EMR (including Epic) and other technology systems for all levels of users (providers, managers, clinical staff, and office staff). - Designs, builds, and maintains Epic training environments and training patients in coordination with Epic Application Analysts to ensure alignment between system build and curriculum. - Consults with Sr. Instructional Designers, Sr. IT Education Specialists, and Principal Trainers in the design, development, and maintenance of Epic Applications training programs and support materials during the transition to Epic. - Maintains and updates appropriate ServiceNow status and work notes for assigned projects, including Epic-related tasks. - Researches, understands, and interprets Epic processes, workflows, and terminology to translate technical build into educationally sound materials. - Participates in Epic build reviews, integrated testing, and workflow validation sessions to ensure training reflects the live environment. - Facilitates efficient and effective Epic training programs (instructor-led, virtual, and eLearning) for operational and project-based courses, ensuring content meets organizational outcomes, stakeholder expectations, critical behaviors, and educational objectives. - Tracks and reports Epic training completion and competency outcomes through the Learning Management System. - Supports the evaluation measurement strategy to measure the value and impact of Epic learning programs, identifying performance improvement opportunities for classroom delivery and post-go-live optimization. - Participates in Epic project lessons learned activities and contributes to curriculum revisions for optimization and upgrade cycles. - Provides at-the-elbow EMR go-live and post-go-live support for new implementations, upgrades, and optimization projects. - Serves as Epic subject matter expert/mentor to new trainers, existing trainers, and cross-application team members. - Maintains Epic credentialing through continuing education, upgrade training, and proficiency assessments as required by Epic. - Assists Manager IT Education and IT Education Supervisor with recruitment and selection of new Epic trainers and team members. EDUCATION AND EXPERIENCE REQUIREMENTS: - Bachelor's degree in training and development, Organizational Development, or a related area required. - Two (2) - Four (4) years' experience in adult education and development experience in a project-oriented environment required. - Current Epic Credentialed Trainer or Epic Principal Trainer status in at least one Epic application required (or must obtain within designated timeframe after hire). Preferred certifications include Willow or Grand Central. - Experience with Epic training environment build and training patient creation highly preferred. - Knowledge of, and experience in facilitating educations programs for Epic applications is highly desirable - Significant experience in curriculum development, classroom training, adult education theories, and strong presentation skills. - Experience with educational assessment and metric solutions for evaluating effectiveness of training plan. - Demonstrated excellent verbal, interpersonal and written communication skills. - Demonstrated ability to work effectively in a diverse group at various levels of the organization. - Experience in a hospital or healthcare environment. KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS: - Skilled in Epic curriculum design, build coordination, and training delivery across diverse user groups. - Proficient in Epic training environment tools and processes, including creating, maintaining, and troubleshooting training patients and datasets. - Knowledge of Epic workflows, security, and system navigation for assigned application(s). - Skilled in group facilitation. - Skilled in frequent oral presentations, both small and large groups. - Ability to work independently and as part of a production team. The ability to improvise, inspire, being creative, lead and listen is highly desirable. - Ability to work with instructional technologies and authoring tools such as Articulate Storyline, Camtasia, Adobe Captivate, and screen capture tools in the development of self-paced / e-learning and blended educational materials including job aids, web-education modules and video demos. - Knowledge of Kirkpatrick Four Levels of Evaluation strategies aligned with ATD (Association for Talent Development). ATD's Training and Facilitation Certificate is desired. - Knowledge with corporate Learning Management Systems (e.g. Saba) with managing class rosters. - Knowledge of Instructional design models (including ADDIE), adult learning theories, E-Learning Strategies, and computer-based training development skills - Skill with various computer applications: Microsoft Office, including Word, Excel, PowerPoint, Outlook, SharePoint, and Teams. - Skill in project and time management principles. - Skill in customer focused service delivery. Annual Compensation Range $79,497.60 - $127,212.80 This pay rate/range represents ChristianaCare's good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law. EEO Posting Statement ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program.

• Perform analysis of business issues, provide recommendations for possible solutions, work with Business users and IT project teams to drive decision-making and define requirements for application development, ensuring that business needs are being met. • Collaborate with stakeholders to gather, document, and prioritize business requirements. • Create detailed documentation, including functional specification, use cases, and process flows. • Collaborate with development teams to ensure a clear understanding of requirements and providing ongoing support throughout the development lifecycle. • Analyze opportunities to improve application reliability, provide recommendations for possible solutions, and work with IT and Business partners to implement solutions that enhance application and infrastructure reliability. • Perform and Support User Acceptance Testing (UAT) to validate delivered solution meeting requirement needs. • Perform analysis of compliance vulnerabilities; work with IT and Business teams to eliminate vulnerabilities, support internal and external audit related activities. • Communicates project status and escalates issues as needed.

Contract Duration – 5 months Working arrangement: Home Based UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence. At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling. UNICEF is a place where careers are built. We offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package. Visit our website to learn more about what we do at UNICEF. TERMS OF REFERENCE The purpose of this assignment is to design, develop, and deploy a comprehensive, web-based Information Management System (IMS) for school registration, including satellite school tracking, EMIS integration, and capacity building for MoPSE staff. If you would like to know more about this consultancy, please review the complete Terms of Reference here: TMC0001682 External ToR.pdf Requirements: Education: - Bachelor's degree in information technology, Computer Science Master’s degree preferred (Information Systems, ICT, Software Engineering) Work Experience: - At least 5 years’ experience working in Software Development - Experience integrating government systems (EMIS/DHIS2/GovTech) - Cybersecurity, RBAC, offline-first systems experience - Experience with UNICEF/UN agencies or Government projects - Familiarity with Government of Zimbabwe procedures, and specifically Ministry of Primary and Secondary Education policies, systems and procedures. - Advanced knowledge in vb.net software development, MySQL and SQL database engines. - Advanced knowledge in database implementation, configuration, and troubleshooting of database instances. - Familiarity with standard ICT industry best practices, with emphasis on Change control and contemporary system security methodologies. - General knowledge of Education Management Information Systems - Demonstrated project management experience of varying scope - Previous experience with NGO and Government related projects / track record is a plus Skills : - Strong skills in SQL/MySQL/PostgreSQL and web frameworks - Commitment to accuracy - Must demonstrate excellent writing skills with specific experience on developing content for the user training manuals Language Requirements: - Fluency in English (written and verbal) is required; knowledge of another UN language (e.g., Spanish, French, Arabic) is an asset. For every Child, you demonstrate... UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status. UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer reasonable accommodation for persons with disabilities. throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance. UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially. Qualified candidates are invited to submit the following documents via the online recruitment portal, TMS (Talent Management System): - An up-to-date TMS profile and curriculum vitae (CV) - Cover letter - A separate financial proposal TMC0001682 Financial Proposal.docx Remarks: UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information. All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. Additional information about working for UNICEF can be found here.

Role Description Für Unterricht im geförderten Bildungsbereich suchen wir ab sofort Dozenten (m/w/x) für Präsenz- und Onlineunterricht in unseren Umschulungen und IT-Weiterbildungen. Aufgaben - IT-Trainings zu den folgenden Themen: - Einführung in die Netzwerktechnik (Netzwerktopologien, Netzwerkkomponenten, Kopplungsgeräte, Protokolle, OSI-Schichtenmodelle) - Ausstattung eines IT-Arbeitsplatzes (Hard- und Software) - Aktuelle Server- und Clientbetriebssysteme (Windows, Linux) - Servergrundlagen - Virtualisierung, Cloud-Computing - PowerShell - IT-Sicherheit (Angriffsformen, Firewalls, DMZ, Verschlüsselung, VPN, Virenschutz und -beseitigung) - Datenschutz (DSGVO) und Datensicherheit Qualifications - Unterrichtserfahrung in der Erwachsenenbildung, idealerweise im geförderten Bildungsbereich (Nachweis erforderlich) - Ausbildereignung IHK oder die Bereitschaft, diese zu erlangen - Abgeschlossene IT-Ausbildung/Informatikstudium oder vergleichbar - Aktuelle Herstellerzertifizierungen, z. B. Microsoft Azure (AZ 104), Linux Essentials/LPIC1, oder CompTIA-Zertifizierungen sind von Vorteil - Keine Scheu vor heterogenen Gruppen - Die Bereitschaft sich kontinuierlich weiterzubilden Benefits - Frühzeitige Auftragsplanung und Möglichkeit zur langfristigen Zusammenarbeit - Schulungsmöglichkeiten online und/oder in Präsenz - Faire Honorare - Unterrichtsinhalte- und Unterlagen werden bereitgestellt - Unterstützung bei fachlichen und methodisch-didaktischen Fragen Company Description GFN – Empowering you - to empower others. Als einer der größten deutschen Bildungsanbieter im digitalen Bereich und Marktführer für IT-Umschulungen nehmen wir unsere gesellschaftliche Verantwortung ernst: - Seit fast 30 Jahren ermöglichen wir nicht nur berufliche Perspektiven, sondern begleiten unsere Teilnehmenden individuell mit Umschulungen, IT-Weiterbildungen und individuellen Coachings in einen zukunftssicheren Job. Remote, digital und an Standorten in ganz Deutschland. - Es ist Zeit, dein Talent sichtbar zu machen: Du weißt, wie man Wissen teilt. Bei uns begleitest du Menschen, die ihren beruflichen Weg neu definieren. Du gibst ihnen das Selbstvertrauen, ihre Zukunft neu zu gestalten. - Bei GFN machst du damit einen echten Unterschied. Gleichzeitig entdeckst du dein eigenes Potenzial und entwickelst dich weiter – für andere und für dich. Bewirb dich jetzt und finde den Job, der zu dir passt!