Title: Customer Experience Specialist II Location: Remote Illinois United States of America Full time Remote What will you do? The Customer Experience Assessor (CEA) assesses voice, email, and chat interactions relative to established criteria and calibrated standards to ensure our customers have a positive experience. These assessments are done on scoring forms and focus on areas such as job knowledge, accurate system usage, soft skills, and first contact resolution. The CEA will provide additional mentoring to agents in the greatest need, such as new hires and/or those below goal. Data from all evaluations will be analyzed for targeted training, development, and/or process improvements to drive and improve the customer experience, and ultimately, CAS. Additionally, the CEA will assist with research and coaching related to opportunities raised by our sales team and customer survey responses. How will you get there? Education and skills - High School graduate, or GED required. - A bachelor’s degree is preferred, applicants with demonstrated experience and knowledge will also be considered. Knowledge and Experience: - Experience in working across functions and establishing strong working relationships - Needs minimum direction to achieve interpersonal goals - Successful candidates are fully trained on all CS systems, processes, and procedures including phone, email and RGA training - At least 2 years experience in one of our CCG US call centers as a Customer Service Representative while maintaining strong quality scores. - Demonstrates strong interpersonal skills using judgment when needed - Strong focus and attention to detail - Strong time management and prioritization skills - Self-motivated yet know when to seek mentorship - Proficiency with MS Office products, particularly Excel - Ability to analyze data and make recommendations for improvement Compensation and Benefits The salary range estimated for this position based in Illinois is $41,100.00–$61,650.00. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes: - A choice of national medical and dental plans, and a national vision plan, including health incentive programs - Employee assistance and family support programs, including commuter benefits and tuition reimbursement - At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy - Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan - Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

Tasks Are you passionate about travel and dream of turning your wanderlust into a rewarding career? Look no further! We are offering a unique remote business opportunity for individuals like you to become remote travel advisors and embark on an incredible journey. Why choose a career as a remote travel advisor? 1. Flexibility and Freedom: Say goodbye to the 9-to-5 grind and embrace a flexible work schedule that fits your lifestyle. As a remote travel advisor, you have the freedom to work from anywhere in the world, be it a cozy café, a tropical beach, or the comfort of your own home. It's your business, you are the boss! 2. Unlimited Earning Potential: Take control of your financial future with unlimited earning potential. As a remote travel advisor, you'll have the opportunity to earn through commissions, incentives, tax advantages and bonuses. The more you sell, the more you earn! 3. Personalised Travel Experiences: Create unforgettable travel experiences for your clients by curating personalised itineraries tailored to their unique preferences. From luxury getaways to budget-friendly adventures, you'll have the power to make dreams come true. 4. Expand Your Network: Connect with a global network of travel enthusiasts, industry professionals, and suppliers. Collaborate with like-minded individuals, attend industry events, and build relationships that can open doors to exciting opportunities. 5. Training and Support: We provide comprehensive training and ongoing support to ensure your success as a remote travel advisor. Benefit from our expertise, industry insights, and cutting-edge technology to stay ahead in the ever-evolving travel industry. 6. Make a Difference: As a remote travel advisor, you have the power to transform lives through travel. Help clients discover new destinations, create lifelong memories, and foster cultural understanding. Your expertise will make a positive impact on people's lives. No prior experience is necessary – we provide the tools and resources to help you thrive. Take the leap and turn your passion for travel into a fulfilling and profitable business. Note: This business opportunity is open to individuals located in Australia with full working rights, who are motivated, self-driven, and have a genuine passion for travel. Requirements Citizen or Permanent Resident of Australia 18+ years of age Have access to a computer/laptop/smartphone with reliable internet access Have the drive to start your own business

FLEX HOURS POSITION AVAILABLE / WORK FROM HOME Dex Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are looking for part-time, remote Service Support Representative to handle Tier 1 customer calls. Up to 29 hours per week. We provide all tools needed to Work from Home for this role! Starting pay $20 per hour! - MUST HAVE RELIABLE INTERNET CONNECTION What you’ll do: - Answer customer questions and requests for supplies, service and troubleshoots 1st level technical issues via inbound calls and/or voice mails, emails, alerts. - Tier 1 is responsible for positively building and maintaining excellent customer service and identifying when technical support can be supported via phone. - Provide Clear and concise communications and follow up with customer on company schedule, requested lead and delivery times. - Work with Tier 2 team to seamlessly pass escalated customer technical issues quickly and efficiently - Track, route, and escalate unresolved issues to Management - Remain current on constant process updates and technology used within the company - Perform duties with awareness and in accordance with the organization's policies and applicable laws - Performs other duties as directed by management Your Qualifications: - High School Diploma - MUST HAVE RELIABLE INTERNET - Experience in a call center environment a plus. - Knowledge of Word Processing software; Spreadsheet software; Order processing systems and Contact Management systems - Ability to empathize with customer is critical - Ability to multi-task (i.e. talking and typing simultaneously) in a fast paced environment - Possess organizational and time management skills - Proficient in Microsoft Office (Word, Excel, Outlook) and basic internet skills - Demonstrate professional communication skills with a high degree of initiative, mature judgment and discretion - Ability to navigate through multiple systems **This part time position is not eligible for medical benefits. The position does receive holiday pay based on the hours worked per day. The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this job. It is not designed o contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be requires by employees in the job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations made to enable individual with disabilities to perform essential functions. This job description does not imply or cannot be considered as a part of an employment contract. DEX Imaging as an Equal Opportunity Employer.

• Responding to high volume of inbound client/customer requests and inquiries • Providing information, processing basic customer profile changes • Documenting the customer interaction in the appropriate systems