Title: Resource Analyst - Remote, Mexico - Remote, São Paulo, Brazil - Remote, Argentina Full time Remote As a Resource Analyst, you will forecast, track and identify resource allocation needs, assignments, and availability for assigned projects. You will support the efficient utilization and forecasting of labor needs of clinical resources in each assigned geographical area through evaluation and analysis. Responsibilities also include ensuring appropriate composition of project teams to enable presentation of appropriate clinical teams to clients and impacting the performance and profitability of project teams from a quality, operational and financial aspect across all therapeutic areas. What You'll Do: • Track and identify resource needs and assignments. Coordinate the intake, up and resolution of all resource requests. Maintain project module in the system. • Evaluate resource requests, availability and assignments with other areas to assure resourcing needs in all areas are met. Identify staff for assignments based on client requirements, employee background, therapeutic requirements, geographical area, availability. • Lead weekly resourcing needs and meetings. Distribute resourcing reports. Update roll-off dates and assignments for all clinical resources of projects managed by respective area. Actively participate and contribute to agenda/discussion during routine meetings for area Resource Analysts. • Liaise with internal departments to prioritize resourcing needs and assignments for future work, RFPs and bid defense meetings. • Utilize resourcing dashboards, and other available tools to reconcile and QC departmental reports, including monthly resourcing projections and utilization reports for senior management. • Identify and submit proposals of available resources based on availability and experience. • Undertake special projects with a goal of ongoing improvement and streamlining the resourcing function including long range metrics and projections. • Mentor and assist in training of new staff as necessary. Education and Experience Requirements: • Bachelor's degree or equivalent and relevant formal academic / vocational qualification • Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 2+ years’) or equivalent combination of education, training, & experience. In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role. Knowledge, Skills, Abilities: • Knowledge of project resourcing and forecasting and applicable tools for tracking and forecasting needs • Proficient knowledge of MS Office including Outlook and Excel • Effective problem solving and facilitation skills • Knowledge of relational databases and ability to generate reports • Able to gather, interpret and evaluate information from a variety of resources to make decisions and recommendations • Good quantitative and analytical ability • Excellent attention to detail • Able to manage multiple projects and multitask with little supervision • Good verbal and written communication skills • Knowledge of expectations and resourcing needed to effectively staff project teams to promote business goals and future authorizations

• Responsible for the oversight of Navitus’ contractual pharmacy network reimbursement accuracy • Make independent assessments to confirm Navitus is conforming to contractual reimbursement obligations • Review and monitor claims data, create, and update procedures • Audit networks for price change accuracy, monitor compliance with Navitus pharmacy provider contracts • Communicate findings, and work with applicable teams to remediate errors • Analyze provider, client, and network performance for quality control and compliance • Create reports to validate systems accuracy to Retail, Specialty, and Mail Order contractual terms

• Responsible for workforce planning activities for large locations or line of business for contact center operations. • Supporting the annual budget planning process. • Coordinating workload forecasting and capacity planning activities. • Supporting real-time monitoring of business operations optimizing resource utilization. • Developing and maintaining measurement tools and processes. • Managing execution of business continuity / staff reallocation plans and planning all off-phone activities across the customer service division.

Trade Analyst Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia. Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston. Job Type: Full Time Location: HomeOffice - Mexico City JOB SUMMARY Responsible for performing varied trade related functions to client’s scope of work residing within Livingston International’s Global Trade Management functions. Work in conjunction with the direct management, functional or client teams, and external parties as necessary to meet and exceed client deliverables. The incumbent may specialize in one or more functional areas such as classification, import/export operations, restricted party screening, special trade programs, reconciliation, post entry and vendor performance management. KEY DUTIES & RESPONSIBILITIES - Utilize Trade Applications & Software to analyze import and/or export data to create transactional documentation, KPI reports, perform HS & ECCN Classification, determining FTA Qualification applicability, etc. - Monitor and adhere to changing priorities as required by the Client(s), US Customs and other regulatory bodies, and management - Research missing or incomplete forms or information with suppliers, carriers, and the client - Respond and address client inquiries and requests Interact with internal and external parties including other Livingston employees, clients, brokers, freight forwarders and carriers - Troubleshoot and resolve complex issues with their leadership teams support - Contribute to process development and improvement - Perform other related duties as assigned by management - Adhere to established policies and procedures. KNOWLEDGE & SKILLS - Excellent communication skills, both written and oral - Exceptional organizational and interpersonal skills - The ability to identify issues and escalate appropriately - The ability to set and manage priorities to meet all deadlines - A basic knowledge of MS Office Suite, specifically with MS Word and MS Excel - A desire to learn and to be coached toward a Sr. Trade Analyst role - The ability to work both individually and in a team environment - A positive and flexible attitude is required. WORK EXPERIENCE – MINIMUM REQUIRED No experience required EDUCATION Required: High School/GED or equivalent Preferred: Bachelors Degree or equivalent CERTIFICATIONS DESCRIPTION COMPETENCIES Business Acumen and Straight Talk Accountability Customer First Focus Inclusion and Collaboration Agility Leading and Developing Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.