• Actively monitor and engage with customer reviews, comments, mentions (and more) across different platforms, with strong judgment, context awareness, and the right brand tone, while providing clear and helpful responses about the client’s products. • Respond to potential customers via public responses, chat, email, direct messages, and app store review sections. • Quickly identify trends or issues within customer communications (whether text, memes, or media) and stay updated on current social media and app store lingo and share them with the team. • Moderate reviews and comments on the client’s apps and platforms, ensuring content adheres to brand guidelines and policies. • Analyze user feedback to make informed decisions about moderating or escalating issues in a timely manner. • Work closely with the client to ensure their app communities are safe and align with brand values and user guidelines. • Maintain regular communication with your manager to address questions, resolve issues, and provide updates. • Addresses public and private customer care issues across social • Contributing to consistent quality across shifts (tone, accuracy, decision-making)

• Support the management of incoming calls, e-mails, and chats • Help develop brand identity with new and existing customers • Classify and assess customers’ needs to achieve satisfaction • Provide support to all areas pertaining to customer service • Examine, analyze, and document relevant details for accurate data entry • Provide exceptional service across multiple channels (phone, email, web, chat, social) • Answer general inquiries on pricing, orders, minor install issues, and warranty • Maintain a positive, empathetic, and professional demeanor at every touchpoint • Keep records of customer interactions, transactions, comments, and complaints • Display accountability by following instructions and applying feedback to improve performance

• Support the management of incoming calls, e-mails, and chats • Help develop brand identity with new and existing customers • Classify and assess customers’ needs to achieve satisfaction • Provide exceptional customer service via all channels • Resolve customer inquiries and technical issues • Maintain a positive, empathetic, and professional demeanor at every customer touchpoint • Ensure accuracy of customer records and update as needed • Complete customer transactions, documentation, and/or data entry in a timely manner

• Be the primary point of contact for customer requests, representing one of the world’s most esteemed car brands • Utilize phone calls, e-mails and chats in order to provide a seamless customer experience • Respond to inquiries about products and services, offering expert advice on a range of car-related matters • Resolve issues as they arise – addressing customers’ concerns in a professional and timely manner • Turn every customer into a happy customer!