Globe Life AO is currently seeking motivated and detail-oriented individuals to join our team as a Work From Home Support Specialist. This entry-level role is ideal for candidates looking to begin their careers in a structured, professional remote environment. Position Overview The Work From Home Support Specialist will provide essential customer and administrative support, helping ensure smooth daily operations and positive client experiences. Key Responsibilities - Respond to client inquiries in a timely and professional manner - Assist in maintaining and updating customer records - Support daily administrative and operational tasks - Coordinate with internal teams to ensure efficient workflow - Maintain accurate documentation of interactions and tasks Qualifications - Open to entry-level applicants and fresh graduates - Strong written and verbal communication skills - Basic computer proficiency and familiarity with online tools - Strong attention to detail and organizational skills - Ability to work independently in a remote setup What We Offer - 100% work-from-home setup - Flexible working hours - Structured training - Opportunities for career growth and advancement - Supportive and collaborative team environment Interested candidates are encouraged to apply and start building their remote career with Globe Life AO.

We are expanding our remote operations team and seeking a highly organized Travel Logistics Specialist to oversee booking coordination, scheduling management, and reservation accuracy for our clients. This role plays a key part in ensuring every detail is confirmed, documented, and executed smoothly from inquiry to final confirmation. The ideal candidate is proactive, detail-driven, and confident managing multiple timelines while maintaining clear and professional communication. This is a fully remote opportunity designed for someone who thrives in structured systems and values precision. What Youll Do: - Coordinate reservations, booking timelines, and scheduling logistics - Review confirmations to ensure accuracy and completeness - Communicate with clients to gather required information and provide updates - Track pending items and proactively follow up on outstanding details - Maintain organized digital records within established systems - Ensure a seamless handoff between inquiry, booking, and confirmation stages What Were Looking For: - Strong organizational and time-management skills - Clear, professional written and verbal communication - Ability to manage multiple client timelines simultaneously - Comfortable working independently in a remote environment - Tech-comfortable and confident navigating online booking platforms - Customer service, scheduling, or administrative experience (preferred, not required) Eligibility Requirement: Must be a citizen of the United States, United Kingdom, Mexico, Spain, Australia, or LATAM. Why This Role Is a Great Fit: - Fully remote flexibility - Structured training and ongoing mentorship - Access to established systems and operational support - Clear pathway for growth within a supportive team environment

Company Description At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better? Job Description The Coding Specialist II reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The PB Coding Specialist II performs Current Procedural Terminology (CPT) and International Classification of Diseases, volume 10 (ICD10) coding through abstraction of the medical record with a focus on more complex encounters and/or has expertise with HCPCs procedural codes. Has deep understanding of disease process, A&P and pharmacology. Acts as a key collaborator with Providers and Clinical areas to ensure the medical record accurately reflects the patient’s service. This position trains physicians and other staff regarding documentation, billing and coding, and performs various administrative and clerical duties to support the role’s core function. Also demonstrates expertise to resolve Optum coding edits. RESPONSIBILITIES Description * Utilizes technical coding expertise to reviews the medical record thoroughly, utilizing all available documentation abstract and code physician professional services and diagnosis codes (including anesthesia encounters, operative room and surgical procedural services, invasive procedures and/or drug infusion encounters). Additionally, may include coding for Evaluation and Management services, bedside procedures and diagnostic tests as needed. * Follows Official Guidelines and rules in order to assign appropriate CPT, ICD10 codes and modifiers with a minimum of 95% accuracy. * Ensures charges are captured by performing various reconciliations (procedure schedules, OR logs and clinical system reports). * Provides documentation feedback to physicians. * Maintains coding reference information. * Trains physicians and other staff regarding documentation, billing and coding. * Reviews and communicates new or revised billing and coding guidelines and information. * Attends meetings and educational roundtables, communicates pertinent information to physicians and staff. * Resolves pre-accounts receivable edits. Identifies repetitive documentation problems as well as system issues. * Makes appropriate changes to incorrectly billed services, adds missing unbilled services, provides missing data as appropriate, corrects CPT and ICD9 codes and modifiers. Adds MBO tracking codes as needed. * Collaborate with Patient Accounting, PB Billing, and other operational areas to provide coding reimbursement expertise; helps identify and resolve incorrect claim issues and is responsible for drafting letters in order to coordinate appeals. * Acts as key point person for Revenue Cycle staff and Account Inquiry Unit staff in obtaining documentation (notes, operative reports, drug treatment plans, etc.). Provides additional code and modifier information to assist with appealing denials. May contact providers for peer-to-peer reviews. * Meets established minimum coding productivity and quality standards for each encounter type. * May perform other duties as assigned. COMPETENCIES / PERFORMANCE EXPECTATIONS * Please refer to NMHC Performance Standard Competencies. * Maintains up-to-date knowledge, understands, and implements coding rule updates. * Exceptional interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers. * Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues. * Ability to effectively handle challenging situations. * Ability to balance multiple priorities. * Excellent verbal and written communication skills. * Ability to use personal computers and select software applications. * Ability to analyze data for decision making purposes. * Strong computer skills, including Microsoft Office, Outlook and database entry. * Ability to maintain a high degree of confidentiality. * Ability to adapt to changes in work environment, delays or unexpected events. * Demonstrates attention to detail and monitors own work for accuracy. Qualifications Required: * Registered Health Information Administrator (RHIA), Registered Health Information Technician (RHIT) or Certified Professional Coder (CPC) certification or Certified Coding Specialist (CCS). * Zero (0) to two (2) years’ experience in a relevant role. * 94% accuracy on organization’s coding test. Preferred: * Bachelor’s degree or Associate’s degree in a Health Information Management program accredited by the Commission on Accreditation for Health Informatics and Information Management Education (CAHIIM). * Previous experience with physician coding. Additional Information Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more. Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family. - Job Shift: Day Job (1st) - Salary Range Minimum : $25.98 - Salary Range Maximum: $36.37 - Compensation: USD 25.98 - USD 36.37 - hourly

Job DetailsLevel: ExperiencedPosition Type: Full TimeSalary Range: $25.00 - $28.00 HourlyTravel Percentage: NoneJob Shift: AnyAt Ensource, our culture is shaped by core values like trust, empathy, expertise, and continuous improvement. These values guide how we serve clients, how we support one another, and how we grow as a company. Employees tell us they appreciate the supportive, collaborative environment and the opportunities for professional development. We invest in our people, encourage new ideas, and recognize individual contributions. If you’re looking for a career where your skills are valued and your work makes a difference, you’ll find your place at Ensource. What you'll do Review medical records and properly code the charts Meet or exceed high quality and productivity standards, to provide exceptional coding services to our clients Communicate and collaborate with coders and managers to address the dynamic needs of our clients Keep active coding certifications and complete continuing education to maintain expertise in complex profee coding What you'll need At least 3 years of profee multispecialty E/M coding multispecialties. Current, relevant AHIMA or AAPC coding credentials Access to high speed internet and workstation. Ensource IT requirements are available upon request Demonstrate at least 95% quality Perks & QualificationsWhat you'll enjoy Health, Dental, Vision, Aflac Group Products, etc. 401(k)/Roth plans with Employer matching Flexible schedules to balance your work and personal goals working from your home office Remote working environment with virtual team socials and collaboration opportunities Paid time off for both full time and part time employees Paid Volunteer and Community Outreach Program that allows you to ‘help others’ in the community Competitive compensation, starting between $25-$27 per hour