• Drive customer success across a portfolio of customers, supporting adoption, engagement, retention, and growth • Lead customer engagement through a mix of direct interactions and scalable programs (e.g., webinars and office hours) • Monitor customer health and usage trends to identify risk and opportunity, and take proactive action to drive engagement • Build strong relationships with key stakeholders (e.g., Legal Ops, Finance, IT) and serve as a trusted advisor • Develop product expertise and guide customers to maximize the impact of Onit’s solutions • Partner effectively within a team environment to ensure consistent, high-quality customer experiences • Navigate and resolve challenges by coordinating across customer and internal teams • Collaborate cross-functionally with Implementation, Support, Marketing, Product, and Account Management to deliver a seamless customer experience

About us: We are the internal recruitment partner for our client, a fast-growing and innovative SaaS business specialising in business resilience, information security, and compliance solutions. With a strong presence across the UK and internationally, they support organisations in simplifying complex processes such as GDPR, ISO standards (including ISO 27001), risk management, and data protection. They’re looking for a Partner Enablement & Success Manager to play a key role in developing, enabling, and supporting our growing partner ecosystem. This is a varied, relationship‑driven role where you’ll work closely with reseller and referral partners once they’ve onboarded, helping them succeed, renew, and grow with us. If you enjoy working with partners, love driving adoption and long‑term value, and thrive in a fast‑moving SaaS environment, this could be a great fit. The role: This position sits at the heart of our partner programme. You’ll take ownership of partner relationships post‑sign‑up, ensuring partners are onboarded effectively, fully enabled on the platform, and set up for long‑term success with shared customers. Responsibilities: - Managing and enabling a portfolio of reseller and referral partners once they’ve signed - Delivering partner onboarding and ongoing enablement so partners understand the platform, value proposition, and commercial model - Acting as the primary point of contact for partners, supporting adoption, customer delivery, and renewals - Supporting partners through the full lifecycle — from onboarding through to long‑term success and retention - Building trusted, long‑term relationships with partners through regular check‑ins, training, and joint planning - Identifying opportunities for account collaboration and partner‑sourced or partner‑influenced revenue - Working cross‑functionally with Sales, Customer Success, and Marketing to continuously improve the partner experience - Gathering partner feedback to help shape and evolve the partner programme   The successful candidate will be able to demonstrate the following: - Experience in a Partner, Channel, or Customer Success role - A strong relationship‑management mindset — you’re confident working with external stakeholders - Experience supporting renewals, retention, or ongoing customer / partner value - Comfortable working in a fast‑paced, commercial SaaS or tech environment - Experience working with reseller or referral partner models - Technical confidence and the ability to explain software platforms clearly - Exposure to compliance, information security, or ISO‑related software (Desirable) - Experience using CRMs such as Salesforce or HubSpot In return we are offering:   - Competitive base salary of up to £40,000 - Bonus providing a OTE of circa £60,000 - 25 days annual leave plus bank holidays, increasing with service up to a maximum of 31 days - Pension scheme with 5% employee and 3% employer contributions - Access to Perkbox – a discounts platform and recognition scheme where points can be earned and redeemed for rewards - Remote working with regular team meet ups - Ongoing training and development to help you succeed Interested? Then APPLY now for immediate consideration.

• Monitor consumption indicators (% of documents, feature adoption, cohort analysis). • Execute proactive activation initiatives: calls, activation checklists, segmented campaigns, and consultative meetings. • Deliver short training sessions and hands-on workshops for clients with low engagement. • Record usage diagnostics in the CRM (HubSpot) and recommend actions for improvement. • Support expanding usage into new internal areas within the client (HR, legal, sales, etc.). • Contribute to the creation of educational content and follow-up communications. • Work with customer clusters, balancing scale and personalization.

Role Description Strategic Client Success Directors are high-performing individual contributors who extend their strategic influence beyond individual accounts to drive excellence across multiple clients and regions. As a trusted partner within the organization, you will lead multi-account efforts, guide process improvements, and help elevate the Client Success organization through both internal coordination and external delivery. You are a translator of strategic plans into executional success—surfacing deep insights, flagging systemic risks, and aligning day-to-day delivery with long-term account goals. You serve as a key escalation point, shape best practices, and mentor team members in adopting strategic behaviors. In this role, you are a primary driver of revenue, taking full ownership of the renewal process and actively supporting expansion through sophisticated solution alignment and internal collaboration. What You Will Do: - Drive Strategic Initiatives: Take ownership of key initiatives and lead multi-account efforts to drive excellence and consistency across multiple clients or regions. - Lead the Renewal & Growth Lifecycle: Take full ownership of the client renewal process, including developing pricing proposals, leading negotiation conversations, and managing contracting. - Support Revenue Expansion: Directly contribute to revenue growth by identifying expansion opportunities through planning conversations and cross-functional solution alignment. - Shape Best Practices & Mentorship: Serve as a mentor to newer team members and a strategic partner to leadership, shaping best practices and guiding the team in adopting strategic behaviors. - Ensure Executional Excellence: Align day-to-day delivery with long-term account goals, surfacing insights and flagging systemic risks that could impact client health or delivery. - Manage Financial Integrity: Proactively identify billing risks, campaign scope shifts, or rate changes to ensure invoicing accuracy and forecasting stability. - Act as an Escalation Point: Serve as a trusted advisor and escalation point for complex client issues, coordinating internal efforts to ensure a high-quality external delivery. - Guide Process Improvement: Identify new opportunities for efficiency across the Client Success organization and lead internal efforts to improve workflows and elevate the standard of service. Qualifications - Strategic Influence & Leadership: Proven ability as a high-performing individual contributor to influence outcomes beyond a single account and drive value across the broader business. - Commercial Acumen: Expertise in the end-to-end renewal process, with experience in pricing strategy, contract negotiation, and revenue forecasting. - Strategic Planning at Scale: Ability to own high-level growth initiatives and guide long-term partnerships that align with both client and company goals. - Systemic Problem Solving: Strong analytical skills to identify systemic risks and process gaps, with the ability to translate these insights into actionable improvements. - Mentorship & Collaboration: A track record of acting as a mentor or strategic partner to internal teams, helping to elevate the performance and behaviors of the collective organization. - Advanced Relationship Management: Exceptional communication skills to act as a primary escalation point and a trusted advisor for high-value or high-complexity accounts. - Revenue-Conscious Mindset: A deep understanding of how delivery excellence, billing accuracy, and strategic alignment directly impact retention and growth. - Project & Account Mastery: The ability to lead complex, multi-stakeholder efforts while maintaining a high degree of accountability and attention to detail. Benefits - The Best of Both Worlds: Be part of the Innovid team while enjoying the full range of perks and benefits offered by Mediaocean. - Work-Life Balance: Open Paid Time Off (PTO), Flexible schedule, Company holidays, paid parental leave. - Total Rewards: Competitive salary, Full benefits package, Referral bonuses, Recognition awards, 401(k) with company match, Company HSA contribution up to $2,400. - Comprehensive Benefits: Medical/Dental/Vision/Pharmacy, Health Savings Account (HSA)/Flexible Spending Account (FSA), Mental health support, Life & Disability insurance, Family planning & fertility benefits, Pet insurance, Legal & ID theft protection, Retirement planning, Medicare assistance, Employee Assistance Program (EAP). - Wellness Focus: Eligible employees get up to 100% company paid annual subscriptions to Peloton, Maven Clinic, BetterUp Care, Walkingspree, Bikeshare (Divvy in Chicago/Citibike in New York), Wellness Seminars (physical, mental, financial, social) as well as opportunities to compete in companywide health challenges with prizes. - Award-Winning Company Culture: Professional development with a dedicated Talent Development team, Employee Resource Groups (ERGs), Philanthropy & awareness programs, Mentorship programs, In-office and virtual events & celebrations, Various volunteer & donation opportunities, Innovative and collaborative work environment. - High visibility role with uncapped commissions and tremendous growth potential. - Offices in major cities around the world, unlimited snacks, and a cross-company collaboration unlike anywhere else.