• Lead end-to-end design, development, and deployment of novel ML/LLM models and algorithms • Pioneer large, complex initiatives across product lines, such as building multilingual, real-time language/intent/sentiment analysis frameworks • Define and drive experimentation standards, statistically robust offline/online evaluations, and model governance for compliance, fairness, and explainability • Bridge cutting-edge research and production, collaborating with Engineering to build systems that scale globally • Mentor, guide, and develop Senior Scientists and Engineers • Represent Zendesk externally—publishing papers, speaking at conferences, and engaging with the wider ML/AI community.

• Build and scale automated evaluation systems for AI models. • Develop and train automated “judge” models to assess AI outputs. • Design validation frameworks to ensure accuracy and reliability across languages. • Create synthetic data pipelines to improve evaluation coverage. • Build scalable analysis and reporting systems for AI performance. • Work closely with language experts and cross-functional teams.

Company Overview Asset Living is a third-party management firm with a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Asset Living's growing portfolio includes a multitude of properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions.   Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US. At Asset Living, we wholeheartedly believe 'Together We Lead, Together We Succeed. We empower each other to lead by example, collaborate, and evolve – inspired by our belief that we can continually improve as individuals and as an organization. Together, we create an environment where every voice is heard, every idea is valued, and every individual experiences opportunities to grow as our company grows. When you join Asset Living, you become part of a dynamic team that thrives on unity, unique talents, and a universal culture of winning.    Recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, join Asset Living because of its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO). Together, we lead the way, and together, we achieve excellence in all that we do. Join a workplace where success is a collective journey and leadership is a shared responsibility.   Learning Programs Coordinator The Learning Programs Coordinator plays a critical role in supporting the administration, coordination, and continuous improvement of Asset Living’s global learning and performance initiatives. This role ensures the seamless execution of key programs such as mentorship, TOPS, and other enterprise-wide development initiatives by managing logistics, tracking participation and outcomes, and partnering cross-functionally to drive consistency and impact. In addition, this role serves as a central point of coordination for incoming requests through ticketing systems, ensuring timely, accurate, and consistent responses that support both operations and program success. This position is ideal for a highly organized, detail-oriented professional who thrives in a fast-paced environment and is passionate about enabling high-performing teams through structured learning and development programs. Essential Duties & Responsibilities Program Coordination & Execution - Coordinate the day-to-day administration of global learning programs (e.g., Mentorship Program, TOPS, leadership development initiatives) - Support program launches, enrollments, and participant onboarding processes - Schedule sessions, track attendance, and ensure all program logistics are executed seamlessly Ticket Management & Operational Support - Manage and monitor ticketing systems (e.g., FreshService) for Learning & Performance and TOPS-related requests - Respond to tickets daily, ensuring timely resolution and a high level of service - Triage and route requests appropriately, escalating when needed and ensuring follow-through to completion - Identify trends in incoming tickets to inform process improvements, training opportunities, or program enhancements - Maintain documentation and standard responses to ensure consistency and efficiency in handling requests - Serve as a point of contact for program-related questions and support needs Data Tracking & Reporting - Maintain accurate program data, including participation, completion rates, and key performance indicators - Assist in building and maintaining dashboards (e.g., DOMO) to provide visibility into program performance - Identify trends, gaps, and opportunities to improve engagement and impact Process Improvement & Standardization - Help document and refine program processes, SOPs, and best practices - Identify opportunities to streamline workflows, reduce manual effort, and improve scalability - Support the evolution of programs to align with a performance-driven learning culture Communication & Participant Experience - Draft and distribute program communications, updates, and resources - Ensure a high-quality participant experience through clear communication and timely support - Assist in gathering feedback and insights to continuously enhance program delivery Education & Experience - 2–4 years of experience in program coordination, learning & development, HR, operations, or a related field - Experience managing ticketing systems or high-volume request workflows preferred - Strong organizational and project management skills with high attention to detail - Ability to manage multiple priorities and deadlines in a fast-paced environment - Proficiency in Microsoft Office Suite; experience with systems like DOMO, LMS platforms, or ticketing systems (e.g., FreshService) is a plus - Strong communication and interpersonal skills with a collaborative mindset - Analytical mindset with the ability to interpret data and translate insights into action This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice. This is a safety-sensitive position and may be subject to additional compliance requirements. #LI-Remote Asset Living is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the remote nature of this position and includes the range of factors considered in making compensation decisions including but not limited to skill sets; experience and training; certifications; etc. We would not anticipate that the individual hired into this role would be near the top end of the compensation range, but that decision will be dependent on the facts associated with each specific individual’s relevant experience for the role.  A reasonable estimate of the range is below. Job Pay Rate $55,000—$60,000 USD

Descripción de la empresa PedidosYa forma parte de Delivery Hero, empresa líder mundial en servicios de delivery con presencia en ~65 países. PedidosYa es la empresa de tecnología líder en delivery y quick-commerce en Latinoamérica. Es una plataforma simple, rápida y accesible que conecta a millones de personas usuarias, empresas y repartidores con una amplia variedad de productos y servicios. PedidosYa opera en 15 países en latinoamérica, y en 2020 lanzó PedidosYa Markets, el primer mercado 100% digital que entrega alimentos y artículos para el hogar en 15 minutos. Delivery Hero cotiza en la Bolsa de Frankfurt desde 2017 y forma parte del índice bursátil MDAX. Descripción del empleo - Diseñar y ejecutar el plan de training para el equipo de PedidosYa Markets, asegurando que el contenido sea escalable y relevante para los desafíos de la operación. - Garantizar una experiencia de Onboarding eficiente, escalable y de calidad para cada persona que se suma a nuestro equipo. - Trabajar codo a codo con líderes de las tiendas para potenciar sus capacidades de gestión de equipos y toma de decisiones. - Detectar, diseñar e implementar necesidades de formación ad-hoc y up-skilling. - Trabajar en el análisis de indicadores claves como base para la toma de decisiones e implementación de acciones. - Conectar activamente con líderes de otras entidades de Delivery Hero para intercambiar mejores prácticas, "tropicalizar" soluciones exitosas de otras regiones y asegurar que nuestra estrategia de talento esté a la vanguardia global del Quick Commerce. Requisitos - Profesionales de las carreras de: Recursos Humanos, Psicología, Administración de Empresas, o afines. - Experiencia sólida en áreas de aprendizaje y desarrollo de posiciones operativas, de gran volumen y escala regional, preferentemente de retail, logística o consumo masivo. - Nivel de inglés intermedio-avanzado. - Manejo del módulo de Aprendizaje y Desarrollo en Workday. - Data driven (skills de G-suit/ tableros, etc), conocimientos avanzados en manejo de data. Información adicional - Crear valor para un gran ecosistema de negocio. - Jugar en equipo, siempre: Pensar soluciones y construir colaborativamente, con buena energía. - Moverte a la velocidad de tus ideas y emprender. - Aprender, desarrollarte y reinventarte: Permitirte equivocarte, aprender haciendo, iterar y adaptarte a los cambios. - Generar impacto positivo en las personas y el planeta. - Trabajar de otra manera, en #ModoPeYa: no importa el tiempo ni el lugar desde donde trabajas, lo que importa es la agilidad con la que tomas decisiones, la flexibilidad para adaptarte y los resultados que alcanzas en equipo. La diversidad de talento potencia nuestra Cooltura y nuestra organización. Jugamos en equipo en todo lo que hacemos, y lo que más nos gusta de eso es que promovemos la creación de equipos diversos e inclusivos que puedan aportar diferentes perspectivas a PedidosYa. Nuestras oportunidades laborales están abiertas a todas las personas, independientemente de su identidad de género, orientación sexual, origen étnico, religión, edad, discapacidad y/o otras características individuales. En caso de necesitar algún ajuste razonable o accesibilidad particular para tener la entrevista, por favor no dejes de aclararlo en tu postulación. Además, siéntete libre de indicarnos tus pronombres (él/ella/elle) desde el primer contacto. #CoolturaPeYa #LaDiversidadNosPotencia