• Provide non-clinical support to patients and members through virtual channels, including messaging, phone, and video, while delivering a high-quality service experience • Support care coordination activities such as scheduling, follow-up outreach, resource connection, and resolving non-clinical barriers throughout the care journey • Partner with nurses, providers, and operational teams to support inbound and outbound workflow needs and help ensure a seamless patient experience • Recognize and escalate clinical concerns, symptom-related questions, urgent issues, or other needs requiring licensed staff in accordance with established workflows • Troubleshoot real-time technology, access, or service issues that may affect the patient or member experience • Support new workflows, operational initiatives, and other non-clinical duties as business needs evolve

Job Description: Accountable for performing and monitoring a full spectrum of Electroencephalogram (EEG) procedures. The position provides care to patients in the hospital and EEG clinic using neurodiagnostic technologies, and through coordination of care with other health care professionals.Job Specifics: - Shift Details: PRN- Part Time - This role will have variable shifts with on call coverage as well as nights, weekends and holidays. We are a 24/7/365 clinical team. - Department/Unit: TeleEEG Monitoring/Remote - Additional Details: R.EEG.T certification is required. Essential Functions - Performs routine and continuous EEG procedure hookups using best-practice electrode placement. - Ability to recognize epileptiform brain wave patterns and follow established policies and protocols to provide best-practice care. - Performs EEG monitoring, including documentation, of continuous video EEG procedures. - Ability to use medical equipment and computers to perform neurodiagnostic procedures. - Performs advanced EEG procedures including WADA, PET Scan, SPECT scan with EEG, and Surgical EEG, etc. - Assists in the training of technicians under the direction of the EEG Supervisor. - Monitors and tracks equipment and supplies and coordinates troubleshoot efforts when appropriate. - Performs technical documentation and charting of neurodiagnostic patient procedures. - Demonstrated communication skills with patients, providers, and other caregivers. Skills - Electroencephalogram (EEG) - Team Oriented - Patient Safety and Outcomes - Written Communication - Flexibility and Adaptability - Communication - Critical Thinking and Troubleshooting - Follow Protocols - Computer Literacy - Documentation Required Qualifications - Current Registered Electroencephalographic Technologist (R.EEG.T) credential or equivalent - BLS Certification or RQI for Healthcare Providers - Licensed in the State of practice if applicable - Availability to work varying shifts which may include nights, weekends, and on-call. - Familiarity with technology including EEG acquisition systems and Microsoft Office Preferred Qualifications - 2+ year of clinical EEG experience or direct patient care experience - Proven ability to provide technical oversight to junior technicians - Ongoing need for employee to see and read information, labels, assess patient needs, operate monitors, identify equipment and supplies. - Frequent interactions with patient care providers, patients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergency situations. - Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing for documenting patient care, accessing needed information, medication preparation, etc. - Expected to lift and utilize full range of movement to transfer patients. Will also bend to retrieve, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items. - Need to walk and assist with transporting/ambulating patients and obtaining and distributing supplies and equipment. This includes pushing/pulling gurneys and portable equipment, including heavy items. Often required to navigate crowded and busy rooms (full of equipment, power cords on the floor, etc.) - May be expected to stand in a stationary position for an extended period of time. - For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing, and reading signs, traffic signals, and other vehicles. Location: Valley Center Tower Work City: Murray Work State: Utah Scheduled Weekly Hours: 0 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $29.14 - $44.94 We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here. Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.

• Coordinate Employee and Family Assistance Program (EFAP) services including but not limited to counselling, legal, financial, and nutritional services both over the phone and by e-mail communication • Ensure clients are matched appropriately with the service and with a clinical professional • Enter client data into the electronic records system while responding to incoming telephone calls identify crisis calls and conduct risk assessments, coordinate transfers to Specialists and provide safety planning if necessary • Respond to client complaints or challenges and feedback regarding EFAP services and eligibility

• Schedule patient appointments accurately and efficiently • Send appointment reminders and follow-ups • Manage and update patient records • Handle patient inquiries and correspondence professionally via email and text • Coordinate scheduling needs with healthcare professionals • Manage and support telehealth platforms • Handle email and text management, including sorting, prioritizing, responding, and sending newsletters when needed • Schedule appointments primarily via text and email, with occasional outbound calls if required • Independently manage scheduling workflows as the sole scheduling owner • Maintain consistency, accuracy, and professionalism in all patient-facing communication