Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities. Summary The Engineering Director, Pharmacy is a senior technical and people leader responsible for driving product modernization, engineering excellence, and delivery performance across Gainwell's Pharmacy technology portfolio. You will lead diverse, global engineering teams; partner with Product Management on roadmap strategy; and own end-to-end solution delivery that directly impacts Medicaid clients across the U.S. Your role in our mission - Demonstrate leadership and passion for client outcomes, ensuring technology investments translate to measurable impact. - Lead new development and modernization of products, technology platforms, and cultural transformation. - Champion continuous improvement and the adoption of technology automation across engineering teams. - Participate in executive-level discussions regarding project and product decisions and strategic direction. - Select, hire, train, and evaluate staff; address performance issues and recommend personnel actions. - Collaborate as a thought partner with Product Management to shape and evolve the Pharmacy product roadmap. - Work with engineering leaders across the organization to drive cohesion, standards, and best practices. - Oversee technical direction and architecture; partner closely with architects to increase reuse and configurability. - Monitor and prevent technical debt and defects; conduct root cause reviews and establish remediation plans. - Use Agile methodology to plan client commitments and drive development and operational support. - Manage development of best practices, engineering metrics, and quality standards. - Manage delivery expectations and balance priorities across multiple concurrent client engagements. - Support product implementations and production operations for Pharmacy clients. - Partner with vendors to obtain optimal pricing, products, upgrades, and capability enhancements. - Set clear goals for continuous improvement across delivery and support functions. - Maintain financial forecasts; responsible for optimizing costs and meeting financial commitments. - Own overall solution delivery on time and within budget across the Pharmacy portfolio. What we're looking for - 10+ years of professional software development and engineering experience with a strong product mindset. - Core software engineering background with current technological expertise in modern stacks and cloud platforms. - Demonstrated ability to scale engineering teams and solutions across multiple modules and clients. - Knowledge and hands-on experience with Agile development methodologies. - Direct line management experience for global teams, including coaching, hiring, and performance management. - Financial accountability experience managing budget forecasts and actuals. What you should expect in this role - Fully remote opportunity with flexibility to work from anywhere in the U.S. - Travel requirement of 10–25% annually for client engagements, team events, and leadership meetings. - High-impact role with direct visibility to executive leadership and meaningful influence on product strategy. - A collaborative culture that values innovation, inclusion, and career growth. The deadline to submit applications for this posting is April 24, 2026. The pay range for this position is $143,600.00 - $205,200.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

• Lead, mentor, and develop the Sales Engineering team across the Americas • Define regional SE strategy aligned with global go-to-market objectives • Establish best practices for discovery, solution design, POCs, and technical close • Partner with Sales leadership to support pipeline growth, deal strategy, and forecast accuracy • Serve as an executive technical sponsor for strategic and high-value customer engagements • Provide escalation support for complex deals, competitive situations, and executive presentations • Ensure consistent technical messaging and architectural standards across the region • Act as the voice of the field to Product Management and Engineering, influencing roadmap priorities • Partner with Marketing and Enablement teams on messaging, demos, and technical training • Work closely with Professional Services and Support to ensure seamless customer transitions post-sale • Recruit, onboard, and retain top Sales Engineering talent • Set performance goals, coach career development, and conduct performance reviews • Support capacity planning, regional coverage models, and resource alignment • Drive operational rigor through metrics, reporting, and continuous improvement

• Lead, coach, and develop a team of leads, instructional designers, learning consultants, and facilitation partners focused on sales agent training • Define and execute a comprehensive learning design strategy for agent onboarding, systems enablement, MA plan training, and ongoing skill development aligned to sales performance and business priorities • Own the end-to-end design and delivery of new sales agent onboarding programs, ensuring agents are sales-ready, system-ready, and knowledge-ready • Collaborate closely with Sales Operations, Product, Compliance, Marketing, HR, and Technology teams to ensure learning content is aligned, accurate, and launch-ready • Apply strong project and program management practices to deliver learning initiatives on time, on budget, and with high quality

• Conducting medical necessity reviews in the context of utilization management and appeals • Assess/review requests for authorization, and claims payment • Collaborate with Utilization Management and Care Management and medical departments as needed • Maintain productivity standards • Complete mandatory Company compliance training