Job Summary: A Senior UX Researcher I leads a team's understanding of user behaviours, needs and motivations. She/he leads the UX Research strategy for a business or product line. She/he is an expert user of a number of research and testing methodologies. She/he informally mentors other researchers. Responsibilities: Customer (or User) Focus • Gathers, evaluates and has a solid understanding of customer use cases. • Maintains close links with UX Designers, ensuring that user feedback and testing are fed into the design process. • Aligns/coaches the team to ensure customer needs are met. • Shares research findings with the organisation. • Understands competitors and regulatory environment. • Segments markets and understands needs of those sub-segments in greater detail. Creative Problem Solving • Identifies if we are addressing the right problem with a thorough analysis of the brief. • Presents research learnings to stakeholders to guide future projects. • Collaboratively analyses the results of research to recommend solutions. • Independently identifies different research solutions. • Works with designers to iterate and test solution. • Considers the problem from a number of angles. • Practices and facilitates reflection as part of the research process. Product Design • Leads the User-centred research process, mentoring juniors where needed. • Applies a number of UX Research techniques. • Creates research documentation and analysis outputs. • Works with UX Designer to define structure and layout of the product. • Works with Visual Designer to define the visual identity of products. Data Driven Analysis & Testing • Regularly tests design work with users in partnership with UX Design team. • Proactively uses data to establish key metrics for projects. • Iterates research methods based on testing and data analysis. • Summarises data from analytics packages, customer insight or other sources to understand context of research work. • Uses data to inform testing future strategy. • Identifies gaps where data is needed and works with business to fill them. Technical Skills • Uses relevant tools for research analysis. • Understands the nuances of researching in different contexts (remote / in person / unmoderated /moderated). • Has an excellent knowledge of the tech stack of the organisation. • Mentors junior researchers in technical skills. • Uses research software (Qualtics, Lookback, Usertesting.com) to expert level. • Builds good working relationships with tech teams Competencies: Personal Capability Practices Self-Development • Takes ownership of own development and career • Initiates regular conversations with manager, coach or mentor regarding self-development • Understands what is required by the business to be successful and maps development plan accordingly • Learns from success and failures • Looks to build challenges into current assignments • Utilises formal and informal networks effectively Solves Problems and Analyzes Issues • Is able to ask effective questions and collect facts from multiple sources in order to solve problems • Is able to effectively identify and analyze problems and propose solutions • Effectively manages day-to-day issues and problems without intervention Innovates • Develops new ideas to improve process or product, and is able to prepare implementation plans • Integrates and builds on new ideas from others • Creates new opportunities by applying different perspectives and challenging the status -quo • Is recognised as an innovative thinker Interpersonal Skills Communicates Powerfully and Prolifically • Provides clear instructions and direction to others • Is able to both actively listen to and effectively question to understand another’s viewpoint • Helps others understand situations by communicating business context Collaboration and Teamwork • Encourages co-operation between all members of the team • Seeks team members’ input and expertise; facilitates open and interactive discussion of matters affecting the team • Helps people to resolve conflict • Identifies and removes barriers to team performance • Identifies ways for further collaboration across teams Builds Relationships • Establishes rapport with others on the team and across teams • Works effectively with others to get work done • Treats all individuals with respect • Handles difficult situations, minimising conflict Experience (US Only) and Education Suggested Minimum Years of Experience: 6-8 years Critical Experiences (Required for entry into this role):N/A Education to Qualify: Bachelors or Masters degree in a design subject (Psychology, UX, HCI, Product Design, Design, Graphic Design, etc discipline) is preferred, but not required. Primary Location Base Pay Range: Home based-Colorado $95,300 - $158,800. This job is eligible for an annual incentive bonus. Application deadline is 05/11/2026. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.

Intellectsoft is a software development company delivering innovative solutions since 2007. We operate across North America, Latin America, the Nordic region, the UK, and Europe. We specialize in industries like Fintech, Healthcare, EdTech, Construction, Hospitality, and more, partnering with startups, mid-sized businesses, and Fortune 500 companies to drive growth and scalability. Our clients include Jaguar Motors, Universal Pictures, Harley-Davidson, Qualcomm, and London Stock Exchange.Together, our team delivers solutions that make a difference. Learn more at www.intellectsoft.net We’re looking for a detail-oriented and analytical Researcher to support our Sales Development team. In this role, you’ll focus on identifying potential clients, building high-quality lead databases, and providing insights that support business development efforts and help grow our client base. This is a key role in ensuring we target the right companies and decision-makers, improving the overall effectiveness of our sales activities.

Role Description As a UX Researcher at Phaedon, you’ll be part of a team committed to providing best-in-class experiences for our client who supports healthcare professionals through high-performing digital, data, and automation solutions. This role is focused on managing UX research projects in close collaboration with our client’s team. We recognize that exceptional talent comes with diverse experiences. The final title and compensation will be thoughtfully determined using factors including but not limited to relevant work experience, skills, certifications, and competencies that align to the specified role. Location: We are open to fully remote candidates for this position. Note that remote employees may occasionally be asked to travel to our Minneapolis HQ for company events. Essential Duties/Responsibilities: - Manage the planning, execution, and delivery of UX research projects in collaboration with the client team. - Contribute to the development of the operating model for the UX research practice within the business unit. - Champion design thinking and human-centered design practices. - Analyze research data leveraging a variety of methods to reveal trends and insights that will inform product decisions. - Develop and conduct qualitative and quantitative research studies, including user interviews, surveys, usability tests, and ethnographic research. - Collaborate with designers, engineers, product managers, and other stakeholders to integrate research findings into the product development process. Qualifications - Degree or certification from a UX-related program (Design, Human-Computer Interaction, Information Technology or related discipline). - 5+ years of professional experience conducting user experience and usability studies that have informed successful product designs. - Demonstrated experience leading qualitative research projects from discovery to delivery. - Strong interpersonal communication and presentation skills. - Analytical and problem-solving skills with an ability to distill complex data into actionable insights and recommendations. - Experience with quantitative research methods and analysis. - Experience conducting research to support products at various stages of maturity, from innovation efforts to retiring legacy systems. - Familiarity with NPS and Voice of the Customer research. - Proven to be fundamentally open-minded, compassionate, and curious. Requirements - Proven ability to identify and control for assumptions, biases, and ethical decisions in research. - Proven ability to visualize concepts, relationships, and processes; create low-fidelity mock-ups, storyboards, and prototypes. - Proven ability to work in a self-directed fashion in the face of ambiguity; solid time management, prioritization, and delegation sensibilities. - Demonstrated ability to build relationships and collaborate across a matrixed multi-tiered organization and deliver the best possible outcomes. - Knowledge of the healthcare payer or provider space. Benefits - Comprehensive medical/dental/vision coverage. - Comprehensive paid time off. - Paid holidays. - Paid parental leave. - Retirement savings plans. - And more. Pay Range The pay range for this position is estimated to be: $90,000 - $135,000 per year. There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. Company Description Phaedon is an equal opportunity employer, and all employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences, to equalize peak work periods, or to otherwise balance organizational workload.

• Own and lead UX research activities across discovery, concept validation, and usability phases • Plan, conduct, and synthesise user interviews, usability testing, stakeholder interviews, and journey mapping • Create actionable outputs like personas, user journeys, service blueprints, and research reports • Proactively identify users to talk to—whether through clients, internal teams, or customer success • Translate research insights into product opportunities and design inputs • Collaborate with UX designers, product managers, and front-end teams throughout the design process • Help shape our research practice as we scale, including mentoring junior team members when needed • Proactively identify new opportunities for research within existing client engagements to extend project reach