Role Description As a UX Researcher at Phaedon, you’ll be part of a team committed to providing best-in-class experiences for our client who supports healthcare professionals through high-performing digital, data, and automation solutions. This role is focused on managing UX research projects in close collaboration with our client’s team. We recognize that exceptional talent comes with diverse experiences. The final title and compensation will be thoughtfully determined using factors including but not limited to relevant work experience, skills, certifications, and competencies that align to the specified role. Location: We are open to fully remote candidates for this position. Note that remote employees may occasionally be asked to travel to our Minneapolis HQ for company events. Essential Duties/Responsibilities: - Manage the planning, execution, and delivery of UX research projects in collaboration with the client team. - Contribute to the development of the operating model for the UX research practice within the business unit. - Champion design thinking and human-centered design practices. - Analyze research data leveraging a variety of methods to reveal trends and insights that will inform product decisions. - Develop and conduct qualitative and quantitative research studies, including user interviews, surveys, usability tests, and ethnographic research. - Collaborate with designers, engineers, product managers, and other stakeholders to integrate research findings into the product development process. Qualifications - Degree or certification from a UX-related program (Design, Human-Computer Interaction, Information Technology or related discipline). - 5+ years of professional experience conducting user experience and usability studies that have informed successful product designs. - Demonstrated experience leading qualitative research projects from discovery to delivery. - Strong interpersonal communication and presentation skills. - Analytical and problem-solving skills with an ability to distill complex data into actionable insights and recommendations. - Experience with quantitative research methods and analysis. - Experience conducting research to support products at various stages of maturity, from innovation efforts to retiring legacy systems. - Familiarity with NPS and Voice of the Customer research. - Proven to be fundamentally open-minded, compassionate, and curious. Requirements - Proven ability to identify and control for assumptions, biases, and ethical decisions in research. - Proven ability to visualize concepts, relationships, and processes; create low-fidelity mock-ups, storyboards, and prototypes. - Proven ability to work in a self-directed fashion in the face of ambiguity; solid time management, prioritization, and delegation sensibilities. - Demonstrated ability to build relationships and collaborate across a matrixed multi-tiered organization and deliver the best possible outcomes. - Knowledge of the healthcare payer or provider space. Benefits - Comprehensive medical/dental/vision coverage. - Comprehensive paid time off. - Paid holidays. - Paid parental leave. - Retirement savings plans. - And more. Pay Range The pay range for this position is estimated to be: $90,000 - $135,000 per year. There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. Company Description Phaedon is an equal opportunity employer, and all employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences, to equalize peak work periods, or to otherwise balance organizational workload.

• Own and lead UX research activities across discovery, concept validation, and usability phases • Plan, conduct, and synthesise user interviews, usability testing, stakeholder interviews, and journey mapping • Create actionable outputs like personas, user journeys, service blueprints, and research reports • Proactively identify users to talk to—whether through clients, internal teams, or customer success • Translate research insights into product opportunities and design inputs • Collaborate with UX designers, product managers, and front-end teams throughout the design process • Help shape our research practice as we scale, including mentoring junior team members when needed • Proactively identify new opportunities for research within existing client engagements to extend project reach

Join us as a Senior UX Researcher - In this dynamic role, you’ll have the chance to make a real impact by contributing to the user research and experience design strategy, as well as leading the delivery of associated strategic initiatives - You’ll lead user research for mid-size and increasingly complex projects, ensuring designs are user-centred, inclusive, and aligned with experience design, business area, and enterprise strategies - This is an opportunity for you, as an evolving leader, to lead teams toward achieving project goals while continuing to develop your leadership skills and capabilities - We are offering this role for a period of 12 months What you'll do As a Senior UX Researcher, you’ll lead the scoping, direction, and planning of user research for mid-size and increasingly complex projects and programmes, while also contributing to the development of the overall user research strategy. You’ll also oversee and execute user research activities across the business area, ensuring outputs are validated, aligned with user needs and business requirements, and free from delivery barriers. In this role, you’ll make project- and programme-level research decisions within your defined authority, maintaining momentum, resolving blockers, and making sure that deliverables support informed, user‑centred design decisions that balance user needs with business goals. Moreover, we’ll expect you to collaborate closely across design disciplines and other functions, engaging key stakeholders to make sure of alignment and effective delivery of projects, programmes, and strategic initiatives. You’ll also create, evolve, and promote user research guidelines and standards to drive consistency, quality, and scalability across the bank. Alongside continuously developing your own domain knowledge and leadership skills, you’ll coach, mentor, and give constructive feedback to colleagues, helping to build capability and advance the maturity of research and design practice. Throughout all initiatives, you’ll make sure that research activities generate high-quality, inclusive insights that reflect diverse user perspectives and enable meaningful, user-centred decision-making. In addition, you’ll be: - Enabling collaboration across multiple disciplines and functions for programmes and complex projects, ensuring clarity on responsibilities and deliverables for each discipline - Communicating the value and impact of user research decisions for projects and programmes to a wide range of audiences in a clear and compelling way - Acting as a key contact for stakeholders, managing expectations, influencing decisions, and resolving risks, conflicts, and alignment issues within defined authority and escalating when necessary - Shaping and evolving guidelines and standards to drive scalability, consistency, quality, accessibility, and inclusion in user research and design, and ensuring all outputs comply with necessary regulations - Supporting user research capability by coaching and mentoring colleagues, sharing best practice, contributing to community engagement, and proactively improving your own user research skills The skills you'll need We’re looking for someone with a strong understanding of user-centred design and comprehensive knowledge of user research methods and practices. You must also have a solid grasp of how to embed accessibility and inclusion into both research and design. Experience delivering user research for mid-size and increasingly complex projects and programmes as part of digital product and service development is essential too, supported by a portfolio that showcases your ability to gather and communicate diverse user perspectives to inform design decisions. To succeed in this role, you’ll need experience working in multidisciplinary teams and collaborating effectively with cross functional partners, along with proven leadership skills. Strong stakeholder management is also key, with a focus on clear communication, expectation management, and the ability to present the rationale behind your work while advocating for the value and impact of design. Other key skills and experience you’ll need: - Experience defining and leading user research projects and programmes at pace, using agile delivery methods - Strong skills in design thinking, research, data analysis, and facilitation - Experience supporting user research capability development including coaching and mentoring, as well as sharing constructive feedback and knowledge with colleagues Additional skills and experience that will be beneficial: - Supporting product designers in iterating experiences and switching between mixed methods in response to new learnings and evolving business objectives - Knowledge of improving customer experience and understanding of complex lending products, particularly in the SME space - Familiarity with more complex corporate banking platforms, products and services and recruiting niche users for research, particularly through liaising with customer facing teams - Experience of developing new and enhanced customer experiences within complex and constrained legacy systems Hours 35 Job Posting Closing Date: 21/04/2026 Ways of Working:Remote First

• Аналізувати конкурентів, суміжні ніші та ринкові UX-рішення. • Досліджувати UX-патерни, best practices, і тренди в e-commerce/marketplace. • Формувати гіпотези для нових фіч, покращень і продуктових змін. • Брати участь у процесі від ідеї до постановки задач у розробку. • Проводити user interviews, usability testing та інші якісні дослідження. • Працювати з CJM, JTBD, heuristic evaluation, UX benchmarking. • Аналізувати продукт через GA, Amplitude, Hotjar або аналогічні інструменти. • Структурувати результати у зрозумілі артефакти: звіти, user flows, CJM, рекомендації. • Тісно взаємодіяти з product, design і development командами.