Role Description As an Enrollment Agent, you will meet with individuals and families through scheduled virtual appointments to review their financial protection needs and help them select appropriate coverage options. - Conduct scheduled virtual consultations with individuals and families - Assess client needs and provide guidance on financial protection options - Clearly explain available programs and coverage solutions - Assist clients with the enrollment and application process - Maintain accurate client records and provide timely follow-up - Stay informed on product knowledge and industry updates Qualifications - Smart phone and Windows based laptop or desktop with reliable internet connection required. - Must be a citizen or permanent resident of the US. - Not available to residents of New York and Massachusetts. Benefits - Remote Work Flexibility: Work from home while connecting with clients through scheduled virtual meetings. - Competitive Earnings: Weekly pay structure with bonuses and long-term income potential. - Professional Growth: Ongoing training, mentorship, and opportunities for advancement within the organization. - Supportive Team Environment: Access to leadership support, proven systems, and resources designed to help you succeed. Company Description AO Globe Life is a place where individuals not only build a solid, long-lasting career, but does so by protecting working class families with insurance benefits that secure their financial future. Apply Today!

Role Description The Director of Clinical Operations is responsible for leading, optimizing, and scaling TeleMed2U’s clinical operations across multiple service lines. This role ensures efficient, high-quality delivery of virtual care while driving performance in access, workflow optimization, patient experience, provider experience, and operational excellence. The Director collaborates closely with executive leadership, clinical leaders, and cross-functional teams to operationalize strategy, improve systems, and support sustainable growth in a multi-specialty telehealth environment. What you'll do - Strategic & Operational Leadership: - Support the development and execution of a comprehensive clinical operations strategy aligned with TeleMed2U’s mission, clinical priorities, and business goals. - Lead end-to-end clinical operations, including provider scheduling, provider credentialing, provider support, and workflow optimization. - Clinical Operations Performance & Access: - Own key clinical operations performance metrics, including access, wait times, schedule utilization, throughput, service levels, and operational KPIs. - Quality, Safety & Regulatory Alignment: - Collaborate with the Chief Medical Officer and Operation leaders to align operational practices with clinical quality standards, patient safety initiatives, and regulatory requirements. - Ensure operational support for quality programs, including documentation timeliness, follow-up adherence, closed-loop communication, and adherence to clinical protocols. - Cross-Functional Collaboration: - Partner with Clinical Leadership, Business Development, IT, Revenue Cycle, Finance, HR, Recruiting, and other stakeholders to ensure operational readiness and alignment for new services, contracts, and initiatives. - Data, Reporting & Continuous Improvement: - Define and maintain a robust set of clinical operations metrics and dashboards at the organizational, service line, and partner levels. - Use data to evaluate operational effectiveness, staffing efficiency, and service quality, and to guide resource allocation and process improvements. - Patient & Provider Experience: - Champion a patient-centered operational design that makes it easy to access care, understand next steps, and navigate virtual services. - Project & Change Management: - Assist with operational implementation of new service lines, partner launches, markets, and technology initiatives, ensuring readiness across teams and systems. - Oversee project plans, timelines, milestones, and resource requirements for major operational initiatives. - Drive effective change management, ensuring frontline teams understand the “why,” “what,” and “how” of changes and have the training and tools needed for success. Qualifications - Required - Education & Experience: - Bachelor’s degree in Healthcare Administration, Business Administration, Nursing, Public Health, or a related field; other degrees considered with a minimum of 2 years of relevant experience. - 7+ years of progressive leadership experience in healthcare operations, clinical operations, or care delivery management. - 3+ years in a clinical operations management role (e.g., Senior Manager, Director or equivalent) overseeing multi-site or multi-service clinical operations in a health system, telehealth organization, multi-specialty group, or similar environment. - Demonstrated track record of building and scaling operations, improving performance, and leading large teams through growth and change. - Skills & Competencies: - Deep understanding of clinical operations, healthcare workflows, care coordination, and patient access in a complex healthcare setting. - Strong leadership and people management skills, with the ability to lead leaders and multidisciplinary teams in a remote or hybrid environment. - Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively with clinical, operational, and executive stakeholders. - Advanced analytical and problem-solving abilities, including comfort with operational and financial data, dashboards, and KPIs. - Proficiency with EMR/EHR systems, telehealth platforms, workforce management tools, and standard office productivity software. - Preferred: - Master’s degree in Healthcare Administration, Business Administration, Public Health, Nursing, or a related field. - Experience in telemedicine, digital health, or technology-enabled care delivery. - Experience working with health system partners, payers, or large employer clients, including implementation and ongoing account support. - Formal training or certification in process improvement and/or project management (e.g., Lean, Six Sigma, PMP). Benefits - Medical, dental, and vision insurance - Employee Assistance Program (EAP) - 401(k) retirement plan with employer matching - Competitive salary - Paid time off (PTO) - Paid holidays - Life and disability insurance Company Description TeleMed2U is an equal opportunity employer and is committed to providing a workplace that is inclusive and free of discrimination. As an EEO employer, TeleMed2U does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable law or regulation. We strive to create a diverse and welcoming environment for all employees, where each person is recognized and valued for their unique contributions. All employment decisions are based on merit, business needs, and individual qualifications.

• Ejecutar la gestión musical de clientes: revisión y ajuste de playlists , reclasificación correcta de canciones, y validación de que el ambiente musical sea adecuado para el negocio. • Analizar los negocios asignados para validar y ajustar el perfil musical del cliente (playlist, flujo, consistencia). • Reclasificar canciones en playlists oficiales y/o del cliente siguiendo procedimiento (género y década cuando aplique). • Aplicar el proceso de reclasificación por años usando IA , consolidando resultados en Excel/Sheets y corrigiendo lo que no corresponde. • Registrar cada solicitud o gestión en ticket o tarea , antes de ejecutar, para evitar olvidos y asegurar trazabilidad. • Dejar evidencia clara: qué se cambió, por qué se cambió, en qué quedó el cliente (comentarios). • Mantener una comunicación respetuosa y profesional con el cliente.

• Resolver tareas operativas usando IA aplicada (no solo chat): análisis de información, extracción y limpieza de datos, redacción y estandarización, detección de errores, generación de reportes, creación de checklists y procedimientos. • Usar herramientas con IA para automatizar y acelerar trabajo (ejemplos): ChatGPT / GPTs, Claude, hojas de cálculo, plantillas, flujos, extensiones, asistentes, etc. • Convertir solicitudes ambiguas en acciones claras: definir qué falta, pedir datos correctos, decidir siguiente paso y documentarlo . • Garantizar calidad y trazabilidad: registrar solicitudes en ticket/tarea antes de ejecutar, dejar evidencia y cerrar correctamente. • Atención al cliente: comunicación cordial y profesional, seguimiento, minutas/evidencias cuando aplique. • Mejorar procesos continuamente: proponer mejoras (plantillas, prompts, checklists) para reducir errores y tiempo.