This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description OWNER-OPERATORS WANTED — TOP PAY • FAST SETTLEMENTS • NO BS - Location: Nationwide - Pay: $6,000–$10,000+ Weekly Gross (You Control the Miles) - Type: Independent Contractor (1099) THIS IS NOT A LEASE. THIS IS A PARTNERSHIP. If you own your truck and are tired of low rates, cheap brokers, and empty miles — we have freight READY TO MOVE. We keep you loaded, negotiate top dollar, and handle all the nonsense so you can run hard and get paid. Qualifications - Must own your truck - Valid Class A CDL - Active MC & DOT (If you don't have your own MC still apply!) - Insurance in place (or ability to secure) - 12+ months OTR experience - Clean MVR preferred Requirements - $6K–$10K+ weekly gross potential - Consistent, high-paying freight - No forced dispatch — ever - Strong rate negotiation (we fight for YOUR money) - Weekly settlements — fast & clean - 24/7 real dispatch support - Flexible home time - Paperwork, billing & broker calls handled - No long-term contracts - No hidden fees - Freight Types: Flat Bed, Step Deck, Dry Van • Reefer • Power-Only (based on availability) Benefits - We don't babysit. - We don't micromanage. - We load your truck, protect your rates, and get you paid. - If you want a dispatcher that treats your truck like a business, not a number — this is it. Company Description APPLY NOW. Spots are limited. Click Apply and a recruiter will contact you within 24 hours. www.hddusa.com

• Make a high volume of outbound calls daily to members regarding cases received from health plans. • Collect and verify member information by phone, ensuring accuracy and completeness. • Accurately document all member interactions and update records in the system before case assignment. • Perform repetitive outreach and data verification tasks with consistency and attention to detail. • Address member questions or concerns, escalating to a Client Services Consultant as needed. • Collaborate with the Client Services team to ensure smooth handoff and thorough information transfer. • Conduct follow-up calls as necessary to gather outstanding information prior to case assignment. • Adhere to company policies, procedures, and all data privacy regulations while handling sensitive information.

• Respond to high volume of inbound client/customer requests • Provide information and process customer profile changes • Document customer interaction in the appropriate systems

• Contribute to the application management of our Contact Center initiatives • Partner on our enterprise strategy and manage application sustainment, enhancement, and/or new development • Define and drive the vision, strategy, and roadmap for applicable contact center capabilities • Contribute to the enterprise strategy for contact center and lead execution of enhancements and projects • Develop and maintain strong partnerships with key stakeholders on overall platform strategy and architecture from ideation through implementation • Stay up to date on emerging contact center technology to inform future direction • Develop, implement, and maintain a governance strategy to ensure consistent and efficient standards for decision-making, escalation, and issue management in collaboration with contact center engineering and business counterparts • Lead technical governance for all contact center products, including routing, workforce management, quality management, and reporting • Ensure adherence to governance, data privacy, and regulatory standards • Achieve technical alignment for product features and enhancements • Champion agile development and iterative delivery models • Liaise with the contact center engineering team to coordinate production migrations, shared architecture governance, and collaboration as needed • Act as the primary liaison between internal clients and key stakeholders to ensure satisfaction with products and services • Manage communication of priorities to stakeholders in a proactive manner