• Supports business with software critical to operations including troubleshooting, user/data maintenance and coordinating with core-tech IT for infrastructure support. • Assists in gathering and documenting business requirements for new systems or enhancements. • Analyzes current business processes and identifies opportunities for improvement. • Supports the implementation and testing of business systems and applications. • Collaborates with cross-functional teams to ensure solutions meet business needs. • Prepares reports, presentations, and documentation for stakeholders. • Helps troubleshoot issues and provide support for business systems users.

• Supports business with software critical to operations including troubleshooting, user/data maintenance and coordinating with core-tech IT for infrastructure support. • Assists in gathering and documenting business requirements for new systems or enhancements. • Analyzes current business processes and identifies opportunities for improvement. • Supports the implementation and testing of business systems and applications. • Collaborates with cross-functional teams to ensure solutions meet business needs. • Prepares reports, presentations, and documentation for stakeholders. • Helps troubleshoot issues and provide support for business systems users.

• Participate in eliciting requirements from end-users for interface, data conversion, and/or data cleanse activities • Understand business processes and create process maps • Provide functional support and assist with documenting requirements, detailed design specifications, and data conversion plans • Assist with analyzing legacy and target system data • Conduct reconciliation activities • Support functional team across multiple development efforts • Work directly with programmers, DBAs, and other technical specialists • Collaborate with other analysts to understand the organization’s business processes • Provide functional support for testing, develop test scenarios, and perform validation testing

• Creating and implementing effective learning programs and materials. • Working closely with Subject Matter Experts to identify training needs. • Developing instructional objectives, designing curriculum, and selecting appropriate delivery methods. • Assisting with designing and developing instructional approaches and/or strategies to meet training requirements. • Reviewing products throughout analyses, design and development. • Helps to develop appropriate training objectives and test methods. • Ensuring integrity of task analysis, training requirements, and instructional materials. • Researching and identifying data sources for instructional material development. • Compiling training and media requirements. • Participating in visual design, prototyping, usability testing, and evaluation.