• Build strategic roadmaps: Design end-to-end delivery cycles, translating high-level business goals into reliable, scalable execution plans. • Navigate risks & dependencies: Proactively identify "bottlenecks" and failure points (RAID) to ensure seamless delivery across a client’s cross-functional teams. • Sync with stakeholders: Translate complex project milestones into clear recommendations for non-technical executives and board-level partners. • Drive implementation: Move beyond theoretical plans to ship real results in production, ensuring new workflows and organizational designs are actually adopted. • Deliver documentation: Ensure every project plan and status report is accurate and transparent, enabling client teams to maintain momentum independently.

Role Description Riva is looking for an engaged and passionate Project Manager to join our team! This role plays a vital part in our Client Engagement Team to ensure Riva’s clients realize the highest possible value from their investment in Riva. You will be instrumental in bringing product knowledge, deployment experience, best practices, and industry knowledge forward in all projects. Reporting to the Senior Practice Manager, you will coordinate with both internal and customer cross-functional teams to complete projects that delight the customer and ensure ongoing Riva subscriptions. You'll need to have substantial experience working with enterprise or compliance-focused customers, managing IT and software consulting projects, and delivering solutions that meet customer needs. You’ll also develop and execute long-term growth and continuous improvement strategies. This role supports various improvement initiatives, solving complex operational problems, optimizing delivery times, eliminating production roadblocks, and building lean leadership capability. More specifically, your duties will include: - Project Management - Plan, manage and run Riva software implementation projects with Riva’s enterprise business clients. - Run concurrent projects of various sizes, from smaller projects to larger multi-month projects. - Manage customer expectations, project scope, and resources needed to successfully deliver to customers’ needs. - Focus on efficient and successful delivery, completing the project and facilitating the sale of software licenses. - Develop and communicate the project, portfolio, and program status, risks, and issues to all levels of stakeholders. - Manage customer escalations, coordinating with customers and Riva stakeholders. - Be accountable for reliable and repeatable program delivery processes, metrics, and operational procedures. - Develop foundational knowledge and maintain awareness of emerging Riva products. - Perform other duties as may be required from time to time. - Process Improvement - Investigate and design a strategy for the development and enhancement of business processes. - Assess the impact of proposed changes on processes and the technology that supports them. - Evaluate requirements for business process improvements and enhancements. - Plan and manage the design and integration of new business processes or enhancements. - Identify continuous improvement opportunities and analyze business risks and opportunities. - Monitor, review, and evolve established OKRs and KPIs to measure ongoing performance. - Integrate with other managers and departments to facilitate process redesign and continuous improvement. Qualifications - 3+ years of experience managing SaaS projects with external customers, preferably enterprise customers. - Excellent customer-facing and internal communication skills. - Great written and verbal communication skills. - Solid organizational skills, including attention to detail and ability to handle multiple priorities and projects. - Demonstrated ability to work with customer teams to achieve shared success. - Comfortable working remotely and with customers remotely. - Demonstrated ability to think strategically about business, products, and technical challenges. - Knowledge of specific industry project management and technical delivery methodologies. - Experience using various project management and/or agile tools. - Understanding of software development lifecycle, preferably in an agile and/or DevOps environment. Requirements - Computing technology diploma or degree, a Microsoft MCSA, or other IT designations or equivalent experience. - Strong technical background including knowledge of Exchange/Microsoft 365, Salesforce, and networking. - Administration and configuration level knowledge of Amazon Web Services, Azure Cloud, and Microsoft 365. - Knowledge of programming or scripting. - Jira and Confluence experience. - Salesforce administration and/or implementation experience. - Secondary language skills. Core Competencies for Success - Communication: Conveying information clearly and effectively across all levels. - Collaboration: Inspires and motivates others, embraces diverse perspectives, and works effectively in teams. - Continuous Learning: Consistently seeking to grow and improve skills. - Design Thinking: Using creativity and customer-centered approaches to solve complex problems. - Analytical Thinking & Decision Making: Inspires and motivates others, embraces diverse perspectives. - Adaptability & Stress Tolerance: Staying effective and calm under pressure. - Strategic Alignment & Partnerships: Ability to form relations with non-competing businesses or stakeholders. - Operational Alignment & Coordination: Ensures that operational activities are coordinated and efficient. - Innovation: Drives creative solutions and fosters an environment where new ideas can thrive. Benefits - RRSP/TFSA matching. - Paid vacation starting with 3 weeks. - Paid wellness time for mental health, personal benefits, and personal time. - Paid time off to volunteer with charities of your choice. - Extended health care benefits, dental and life insurance. - Professional development and training allowance for career advancement.

• Provide onsite technical assistance to 15–20 rural communities and small water/wastewater systems, helping address public water supply and wastewater challenges. • Develop, prepare, and submit timely, accurate reports, project documentation, and technical analyses (e.g., feasibility studies, rate analyses) to support informed community decision-making. • Build and maintain strong relationships with local, state, and federal stakeholders while facilitating meetings, trainings, and community engagement efforts. • Ensure compliance with organizational policies, grant/contract requirements, and reporting standards, including accurate tracking of time, expenses, and project records. • Support program operations by managing multiple priorities, maintaining confidentiality, contributing to communications/branding efforts, and participating in meetings, events, and special projects.

Westmoreland Builders, LLC. is an established yet growing commercial general contractor that specializes in ground-up construction, tenant buildouts and remodel programs for developers, regional and national restaurants and retail brands. We routinely tackle quick-service restaurants, fast-casual restaurants, convenience stores, automotive service centers, automotive parts retailers, apparel retailers, grocers, transportation depots, and more. We are searching for a driven individual who can manage several projects in various stages simultaneously, while maintaining schedules, budgets, quality and customer satisfaction. Primary Responsibility Coordinator and generator of documentation (Schedules, Progress Reports, Requests for Information (RFI), Submittals, Memos, Transmittals, Purchase Orders, Subcontracts, Change Orders) and associated monitoring required for scheduling delivery of materials, equipment, tools, safety accessories and mobilization of subcontractors and company personnel. Verify submittals for accuracy, identify any discrepancies, confirm final drawings, inspect materials installed match shop drawings and contract documents and identify any changes on the “as built” drawing during closeout process, to deliver on time, on budget completed projects. Responsibilities - Manage the budget on each project and develop scenarios which enable the budget to be achieved. Negotiate subcontractor and vendor costs and define scopes of work. - During all phases of the project, responsible for studying the contract documents (plans, specifications, environmental reports, etc.) setting up project files and maintaining all copies of contract documents, contract document revisions, addendums and/or bulletins, while ensuring appropriate distribution of copies to field offices, subcontractors and vendors. In conjunction with other staff members, anticipate any deficiencies and take steps to correct. - During all phases of the project, responsible for creating and tracking logs for submittals, transmittals, requests for information, shop drawings, close-out documents and plan distribution. - Confirm all materials are in compliance with drawing and specifications. Ensure all materials and equipment deliveries are on target schedule as planned. - Exhibit strong communication skills by maintaining good working relationships with subcontractors, vendors, architect, engineers, other associated entities and management. - Prepare, submit and track all Requests for Information. - Administer quality control in monitoring progress to ensure that the project is following plans, specifications and approved submittals. Confirm current construction documents are being utilized on site, monitor receipt of materials received on site and work with superintendent on project safety. Administer quality control and safety program on respective project. - Maintain all communications with architect and/or engineer, keep notes on all conversations with entities involved with project, file all correspondence in project files, assist in preparation of reports and attend any meetings as required. Record and distribute meeting minutes. - Responsible for all close-out procedures including but not limited to: Operation and Maintenance manuals, as-builts plans, warranties, keys, extra materials, test, adjust and balance reports, building permits, certificates of occupancy, etc. - Occasionally, assist with estimating- perform quantity take-offs, review subcontractor and supplier quotes for accuracy. - Occasionally, assist with subcontractor bid solicitation- cold calls, emails, research, etc. - Generate work plans, safety plans, and storm water pollution prevention plans - Document job site activities including pictures of progress. - Develop and maintain project schedules. - Carry out any other assigned tasks given by Operations Director and Senior Management. Qualifications - Bachelor’s degree or equivalent experience. - Preferred Degrees: Construction Management, Architecture, Mechanical Engineering or Civil Engineering - Possess strong verbal and written communication skills with all levels of employees and management. - Exhibit leadership skills and abilities. - Ability to coordinate several major activities at once while analyzing and resolving specific problems. - Ability to operate with a sense of urgency and competency on all projects and tasks. - Ability to understand contracts, plans, specifications, and regulations. - Ability to be flexible and work effectively in a fast-paced environment. - Ability to be decisive and work well under pressure, particularly when faced with unexpected occurrences or delays. - Previous relative work experiences in construction management. - Working knowledge of Microsoft Office, Internet, and Microsoft Project. - Flexible, well organized, detailed oriented and multi-tasked. - Work 45+ hours on a regular basis or as required. Expectations - Coordinate up to $15M per year of subcontracts and purchase orders. - Dependability in meeting attendance guidelines, following instructions, responding timely to requests for service and assistance. - Shows initiative in seeking increased responsibilities and volunteers readily for additional assignments when needed. - Progressive in increasing job knowledge, use resources effectively, exhibit ability to learn and apply new skills. - Make timely decisions using sound and accurate judgment while keeping appropriate people informed in the decision process. - Identifies problems, gathers and analyzes information skillfully and make recommendations. - Ability to communicate effectively and professionally both verbally and in written documents. - Ability to prioritize and organize work activities while utilizing efficient time management skills in meeting deadlines and staying on schedule with projects. - Meet established goals while demonstrating accuracy and thoroughness to ensure quality of work. Physical Requirements - Ability to work outdoors in extreme conditions such as cold, heat and humidity on an occasional basis. - Visual and auditory skills are required. - Standing, climbing, bending and stooping are required on an occasional basis. - Must be able to handle rapidly changing priorities to accomplish project goals. - Travel to and from project sites to monitor progress, meeting with clients, and/or site supervision for short durations required on an occasional basis.