• Responding promptly to customer queries in a timely and accurate manner via email and/or live chat. • Queries can be of a technical & non-technical nature. • Acknowledging and resolving customer complaints & determining the cause of the problem, expediting correction or adjustment, and following up to ensure resolution. • Explain and guide customers through product features and functionalities. • Stay up to date and be thorough with product knowledge so that customer questions can be answered quickly. • Communicating, coordinating & collaborating with team members and colleagues to provide customers with best possible solution to their problem

TheSoul Group is a leading creator business platform positioned at the heart of the creator economy. Our original videos, animations, and editorial stories inspire audiences in 21 languages, across 60 platforms and 20 websites. Together with our network of 15,000 talented creators, we reach over 5 billion followers and generate more than 100 billion monthly views on social media. As a global powerhouse in digital media, we drive viral success for creators and brands worldwide through a wide range of services, leveraging our expertise in content distribution, localization, and social media management. We’re the creators behind global phenomena such as 5-Minute Crafts and BrightSide, and we continue to expand our influence in the creator economy through strategic acquisitions like Mediacube and Underscore Talent. We’re a dynamic, remote-first global team, fostering award-winning creativity, a no-red-tape approach, and great vibes! Responsibilities: - Investigate and resolve issues related to internal and global products. - Maintain and update the internal knowledge base with clear, structured documentation of solutions. - Manage user access provisioning in accordance with established security policies and procedures. - Perform subscription and service audits - Design and develop AI-driven tools

TheSoul Group is a leading creator business platform positioned at the heart of the creator economy. Our original videos, animations, and editorial stories inspire audiences in 21 languages, across 60 platforms and 20 websites. Together with our network of 15,000 talented creators, we reach over 5 billion followers and generate more than 100 billion monthly views on social media. As a global powerhouse in digital media, we drive viral success for creators and brands worldwide through a wide range of services, leveraging our expertise in content distribution, localization, and social media management. We’re the creators behind global phenomena such as 5-Minute Crafts and BrightSide, and we continue to expand our influence in the creator economy through strategic acquisitions like Mediacube and Underscore Talent. We’re a dynamic, remote-first global team, fostering award-winning creativity, a no-red-tape approach, and great vibes! Responsibilities: - Investigate and resolve issues related to internal and global products. - Maintain and update the internal knowledge base with clear, structured documentation of solutions. - Manage user access provisioning in accordance with established security policies and procedures. - Perform subscription and service audits - Design and develop AI-driven tools

TheSoul Group is a leading creator business platform positioned at the heart of the creator economy. Our original videos, animations, and editorial stories inspire audiences in 21 languages, across 60 platforms and 20 websites. Together with our network of 15,000 talented creators, we reach over 5 billion followers and generate more than 100 billion monthly views on social media. As a global powerhouse in digital media, we drive viral success for creators and brands worldwide through a wide range of services, leveraging our expertise in content distribution, localization, and social media management. We’re the creators behind global phenomena such as 5-Minute Crafts and BrightSide, and we continue to expand our influence in the creator economy through strategic acquisitions like Mediacube and Underscore Talent. We’re a dynamic, remote-first global team, fostering award-winning creativity, a no-red-tape approach, and great vibes! Responsibilities: - Investigate and resolve issues related to internal and global products. - Maintain and update the internal knowledge base with clear, structured documentation of solutions. - Manage user access provisioning in accordance with established security policies and procedures. - Perform subscription and service audits - Design and develop AI-driven tools