Role Description Provide consistent customer service support to all stakeholders for the assigned program(s). - Handle inbound and outbound contacts from various sources (patients, healthcare providers, etc.) related to a specific and/or multiple UBC programs, as applicable. - Working knowledge of program guidelines, medication, or disease being referenced in call scripts. - Conduct communication through various channels (phone, fax, email) to retrieve data or to address discrepancies in data received. - Complete full follow-up with regards to missing information from stakeholders, including data entry process, as applicable, documentation, and safety reporting per program guidelines. - Apply corrections and/or updates in the secured program applications and/or CTMS and appropriate documents, which have been identified through data verification or follow-up calls. - Escalate potential problems or issues that require management’s immediate attention and provide a summary with appropriate detail to his/her direct supervisor. - Document all communications in the appropriate application contact log in an accurate, concise, and timely manner as defined in the Standard Operating Procedures and/or Project Specific Procedures. - When applicable, may assist in the process to recruit or initiate sites and coordinate launch activities. - Ensure all assigned project tasks are completed. - Provide new and/or updated training materials as needed. - Responsible for ensuring all program compliance duties (including re-education of stakeholders, documentation of non-compliant event, review of alerts/reminders, and healthcare provider follow-up) are completed. - When applicable, may be responsible for preparation of program compliance materials for client meetings. - When applicable, may be responsible for preparation and shipping of program materials and documenting action within the appropriate application/s. - When applicable, may be responsible for processing honorarium. - Review documents for program standards and take appropriate action. - Ensure data entry, filing, and data confirmation are completed accurately and in a timely manner, as applicable. - Other duties as assigned by the Program Manager, Associate Program Manager, Associate Manager, Coordinating Center, and/or Senior Manager, Coordinating Center and as determined by UBC SOPs. Qualifications - High School Graduate; some college preferred - 3+ years of relevant experience - Customer service experience preferred - Proficient in multitasking and ability to prioritize tasks - Proficiency with personal computers including Microsoft Office - Excellent written and verbal communication skills - Ability to work on complex programs or multiple programs at the same time requiring critical thought processing - Ability to adapt in a dynamic work environment - Ability to maintain accurate information and make decisions with minimal supervision - Ability to work a flexible schedule that could include 24/7 on call coverage shifts Benefits - Remote opportunities - Competitive salaries - Growth opportunities for promotion - 401K with company match* - Tuition reimbursement - Flexible work environment - 20 days PTO, accrued - Paid Holidays - Employee assistance programs - Medical, Dental, and vision coverage - HSA/FSA - Telemedicine (Virtual doctor appointments) - Wellness program - Adoption assistance - Short term disability - Long term disability - Life insurance - Discount programs

Role Description Provide consistent customer service support to all stakeholders for the assigned program(s). - Handle inbound and outbound contacts from various sources (patients, healthcare providers, etc.) related to a specific and/or multiple UBC programs, as applicable. - Working knowledge of program guidelines, medication, or disease being referenced in call scripts. - Conduct communication through various channels (phone, fax, email) to retrieve data or to address discrepancies in data received. - Complete full follow-up with regards to missing information from stakeholders, including data entry process, as applicable, documentation, and safety reporting per program guidelines. - Apply corrections and/or updates in the secured program applications and/or CTMS and appropriate documents, which have been identified through data verification or follow-up calls. - Escalate potential problems or issues that require management’s immediate attention and provide a summary with appropriate detail to his/her direct supervisor. - Document all communications in the appropriate application contact log in an accurate, concise, and timely manner as defined in the Standard Operating Procedures and/or Project Specific Procedures. - When applicable, may assist in the process to recruit or initiate sites and coordinate launch activities. - Ensure all assigned project tasks are completed. - Provide new and/or updated training materials as needed. - Responsible for ensuring all program compliance duties (including re-education of stakeholders, documentation of non-compliant event, review of alerts/reminders, and healthcare provider follow-up) are completed. - When applicable, may be responsible for preparation of program compliance materials for client meetings. - When applicable, may be responsible for preparation and shipping of program materials and documenting action within the appropriate application/s. - When applicable, may be responsible for processing honorarium. - Review documents for program standards and take appropriate action. - Ensure data entry, filing, and data confirmation are completed accurately and in a timely manner, as applicable. - Other duties as assigned by the Program Manager, Associate Program Manager, Associate Manager, Coordinating Center, and/or Senior Manager, Coordinating Center and as determined by UBC SOPs. Qualifications - High School Graduate; some college preferred - 3+ years of relevant experience - Customer service experience preferred - Proficient in multitasking and ability to prioritize tasks - Proficiency with personal computers including Microsoft Office - Excellent written and verbal communication skills - Ability to work on complex programs or multiple programs at the same time requiring critical thought processing - Ability to adapt in a dynamic work environment - Ability to maintain accurate information and make decisions with minimal supervision - Ability to work a flexible schedule that could include 24/7 on call coverage shifts Benefits - Remote opportunities - Competitive salaries - Growth opportunities for promotion - 401K with company match* - Tuition reimbursement - Flexible work environment - 20 days PTO, accrued - Paid Holidays - Employee assistance programs - Medical, Dental, and vision coverage - HSA/FSA - Telemedicine (Virtual doctor appointments) - Wellness program - Adoption assistance - Short term disability - Long term disability - Life insurance - Discount programs

• Manages inbound calls and/or virtual teller sessions • Resolves fundamental member inquiries about checking and savings accounts, transaction research, and balance inquiries • Ability to refer quality loan referrals based on member needs • Gather information, analyze facts, and educate members on appropriate products/services • Ready to support members and team by being timely, prepared, and positive • Ability to effectively present information to members and employees • Communicate with the leadership team on a consistent basis • Engages in the team, organizational, and community initiatives • Responsible for completing all required training in a timely manner • Maintains current knowledge of all applicable compliance rules and regulations

Tek.no trapper opp spillsatsingen – og nå ser vi etter dyktige og engasjerte spilltestere. Vi skal prioritere de største og viktigste spillutgivelsene gjennom året. Dette er titlene «alle» snakker om – spillene som dominerer lanseringskalenderen, sosiale medier og diskusjonsfora. Det er disse vi skal mene noe om. Dette er en frilansrolle, og vi betaler per anmeldelse. Det kan bli aktuelt å knytte til oss flere testere, avhengig av kompetanse, erfaring og plattformkunnskap. Hva innebærer jobben? Som spilltester hos oss får du ansvar for hele anmeldelsen: - Grundig gjennomspilling og kritisk vurdering - Analyse av spillopplevelse, historiefortelling, teknisk kvalitet og totalopplevelse - En begrunnet konklusjon som kan både informere, underholde og hjelpe leserne å ta en beslutning - Levering innen embargo og avtalt publiseringstidspunkt Vi ser etter deg som: - Har solid erfaring med spill – gjerne innenfor én eller flere plattformer (PlayStation, Xbox, PC, Nintendo) - Vil mene noe om spill, behersker balansen mellom personlig preferanse og faglig vurdering - Behersker anmeldersjangeren og kan skrive klart, presist og engasjerende - Komfortabel foran kamera og kan levere videoinnhold - Klarer å levere raskt og strukturert - Har god rolleforståelse og respekt for presseetikk Formell journalistutdanning er ikke et krav. Det viktigste er at du kan formulere deg godt, gjøre selvstendige vurderinger og levere anmeldelser som holder høy kvalitet. Det er en fordel om du kan vise til tidligere anmeldelser eller annen relevant publisering. Hva vi tilbyr - Betaling per sak - Muligheten til å anmelde årets største spillutgivelser - Publisering på Tek.no med distribusjon også mot VG-leserne og andre relaterte sosiale medie-kanaler - En reell mulighet til å veilede og informere en svært stor leserbase Vi ønsker et bredere mangfold i spilldekningen vår og oppfordrer spesielt kvinner og personer med flerkulturell bakgrunn til å søke. Søknadsfrist: 26. april Spørsmål om stillingen? Ta kontakt med: - Niklas Plikk, redaksjonell leder i Tek.no – niklas@tek.no / 916 38 758 - Kari Tone Flågen, avdelingsleder – karit@vg.no / 95 98 93 48