When our values align, there's no limit to what we can achieve. At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do. Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference. If you want to be part of a leading CRO and transform scientific discoveries into new treatments, then Parexel FSP challenges you to live up to your potential by joining us at Global Site Start-Up II, home-based and sponsor dedicated, in Poland/Spain/Romania/Serbia/Ukraine. In this role you will be is accountable for the global execution of site activation for assigned clinical trials, performing responsibilities with moderate oversight. The Global SSU Lead is accountable for ensuring site start-up is efficient, timely and in accordance with sponsor Standard Operating Procedures (SOPs) and ICH/GCP. This role applies to internally sourced studies and studies outsourced to Clinical Research Organizations (CROs) and the balance of direct leadership versus oversight will vary accordingly. Contributes to ongoing process improvement initiatives. We are looking for hard-working, talented, high-caliber people. We know that employee satisfaction leads to customer satisfaction, which is the ultimate driver of long-term success. As the company that conducts vital clinical studies for sponsors, including the world's leading biotech’s and top 50 pharmaceutical companies, we offer you enormous security and long-term prospects. You will work from your home office base, supporting studies within their country or region. ‘Manageable sites, manageable protocols’ is our mantra. Expect exciting professional challenges in inspiring studies, but with time for your outside life. The most significant aspect of this position is Site Start-up Strategy - Develop the site start up strategy for each study, outlining all dependencies impacting site activation and actively mitigating and escalating risks. Oversee the tracking and analysis of study metrics, including risks and mitigation strategies and to evaluate CRO performance and implement corrective actions. - Advocate for optimized site selection strategies, leveraging data-driven insights to guide cross-functional teams toward effective decision-making. - Lead the development, assessment, and alignment of site activation projections, ensuring cross-functional and CRO collaboration to meet strategic objectives. - Ensure comprehensive and compliant documentation of site start-up materials in the Trial Master File (TMF) to maintain inspection readiness. Country Start-up - Partner with cross functional and CRO partners (where applicable) to develop a comprehensive global country start up strategy, outlining all dependencies impacting country start up and actively mitigating and escalating risks cross functionally. - Monitor and maintain country intelligence data to support informed decision-making and develop accurate startup projections and strategic plans. - Support regulatory submissions as needed, including activities such as providing required site documentation, coordinating submissions to Central Institutional Review Boards (CIRBs), supporting sites with Local Institutional Review Board (LIRB) submissions, and handling or supervising Clinical Research Organization (CRO) insurance requests, etc. - Ensure timely country submission deliverables (ensure task completion; all roles clarity, identification of critical path items, effective communication pathway). Site Start up Management - Lead and oversee all aspects of site start-up activities, including fast-track site initiation, site calls, document collection, and milestone tracking, ensuring timely and efficient completion of processes. - Serve as the subject matter expert for essential site documents, providing training, guidance, and support to teams and sites on regulatory requirements, document management, and TMF filing. - Oversee CRO site start up management or in house site facing regional SSU team, where applicable - Lead the collection and analysis of site intelligence to support strategic site selection and site start-up. - Oversee the preparation and approval of site regulatory package, ensuring compliance with country-specific requirements, TMF standards, and ICH-GCP guidelines, while supporting inspection readiness and maintaining high-quality site documentation. Team Interactions - Represent SSU on cross-functional teams, providing updates, escalating challenges, and proposing mitigation strategies for site start-up issues. - Act as the escalation point for CRO and internal team to ensure timely SSU issue resolution Process Improvement - Recommends and participates in cross functional and department process improvements. - May require up to 25% travel From you we expect - Bachelor degree - Minimum 4 - 6 years regulatory submission experience at global level, regulatory document management in Pharmaceutical /CRO industry , understanding of clinical study start up requirements and working knowledge of relevant documentation. - Project Management and Clinical Trial Management experience is a must. - Demonstrated interpersonal & leadership skills - Ability to understand and implement the operational strategic direction and guidance for respective clinical studies - A data driven approach to planning, executing, and problem solving - Effective communication skills via verbal, written and presentation abilities - Proactive and self-disciplined, ability to meet deadlines, effective use of time, and prioritization - Ability to influence and negotiate across key stakeholders - Ability to build productive study teams collaborations - Experience in the clinical drug development process, with expertise in study start-up - Demonstrated vendor management experience - Technical proficiency in trial management systems (CTMS, TMF) and MS applications including (but not limited to) Project, PowerPoint, Word, Excel - Knowledge of ICH/GCP and regulatory guidelines/directives - Effective project management skills, cross-functional team interaction and organizational skills For an immediate interview, please contact marta.kuniewicz@parexel.com

When our values align, there's no limit to what we can achieve. At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do. Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference. If you want to be part of a leading CRO and transform scientific discoveries into new treatments, then Parexel FSP challenges you to live up to your potential by joining us at Global Site Start-Up II, home-based and sponsor dedicated, in Poland/Spain/Romania/Serbia/Ukraine. In this role you will be is accountable for the global execution of site activation for assigned clinical trials, performing responsibilities with moderate oversight. The Global SSU Lead is accountable for ensuring site start-up is efficient, timely and in accordance with sponsor Standard Operating Procedures (SOPs) and ICH/GCP. This role applies to internally sourced studies and studies outsourced to Clinical Research Organizations (CROs) and the balance of direct leadership versus oversight will vary accordingly. Contributes to ongoing process improvement initiatives. We are looking for hard-working, talented, high-caliber people. We know that employee satisfaction leads to customer satisfaction, which is the ultimate driver of long-term success. As the company that conducts vital clinical studies for sponsors, including the world's leading biotech’s and top 50 pharmaceutical companies, we offer you enormous security and long-term prospects. You will work from your home office base, supporting studies within their country or region. ‘Manageable sites, manageable protocols’ is our mantra. Expect exciting professional challenges in inspiring studies, but with time for your outside life. The most significant aspect of this position is Site Start-up Strategy - Develop the site start up strategy for each study, outlining all dependencies impacting site activation and actively mitigating and escalating risks. Oversee the tracking and analysis of study metrics, including risks and mitigation strategies and to evaluate CRO performance and implement corrective actions. - Advocate for optimized site selection strategies, leveraging data-driven insights to guide cross-functional teams toward effective decision-making. - Lead the development, assessment, and alignment of site activation projections, ensuring cross-functional and CRO collaboration to meet strategic objectives. - Ensure comprehensive and compliant documentation of site start-up materials in the Trial Master File (TMF) to maintain inspection readiness. Country Start-up - Partner with cross functional and CRO partners (where applicable) to develop a comprehensive global country start up strategy, outlining all dependencies impacting country start up and actively mitigating and escalating risks cross functionally. - Monitor and maintain country intelligence data to support informed decision-making and develop accurate startup projections and strategic plans. - Support regulatory submissions as needed, including activities such as providing required site documentation, coordinating submissions to Central Institutional Review Boards (CIRBs), supporting sites with Local Institutional Review Board (LIRB) submissions, and handling or supervising Clinical Research Organization (CRO) insurance requests, etc. - Ensure timely country submission deliverables (ensure task completion; all roles clarity, identification of critical path items, effective communication pathway). Site Start up Management - Lead and oversee all aspects of site start-up activities, including fast-track site initiation, site calls, document collection, and milestone tracking, ensuring timely and efficient completion of processes. - Serve as the subject matter expert for essential site documents, providing training, guidance, and support to teams and sites on regulatory requirements, document management, and TMF filing. - Oversee CRO site start up management or in house site facing regional SSU team, where applicable - Lead the collection and analysis of site intelligence to support strategic site selection and site start-up. - Oversee the preparation and approval of site regulatory package, ensuring compliance with country-specific requirements, TMF standards, and ICH-GCP guidelines, while supporting inspection readiness and maintaining high-quality site documentation. Team Interactions - Represent SSU on cross-functional teams, providing updates, escalating challenges, and proposing mitigation strategies for site start-up issues. - Act as the escalation point for CRO and internal team to ensure timely SSU issue resolution Process Improvement - Recommends and participates in cross functional and department process improvements. - May require up to 25% travel From you we expect - Bachelor degree - Minimum 4 - 6 years regulatory submission experience at global level, regulatory document management in Pharmaceutical /CRO industry , understanding of clinical study start up requirements and working knowledge of relevant documentation. - Project Management and Clinical Trial Management experience is a must. - Demonstrated interpersonal & leadership skills - Ability to understand and implement the operational strategic direction and guidance for respective clinical studies - A data driven approach to planning, executing, and problem solving - Effective communication skills via verbal, written and presentation abilities - Proactive and self-disciplined, ability to meet deadlines, effective use of time, and prioritization - Ability to influence and negotiate across key stakeholders - Ability to build productive study teams collaborations - Experience in the clinical drug development process, with expertise in study start-up - Demonstrated vendor management experience - Technical proficiency in trial management systems (CTMS, TMF) and MS applications including (but not limited to) Project, PowerPoint, Word, Excel - Knowledge of ICH/GCP and regulatory guidelines/directives - Effective project management skills, cross-functional team interaction and organizational skills For an immediate interview, please contact marta.kuniewicz@parexel.com

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Information Schedule: Monday–Friday 8:00am-5:00pm AZT (No weekends or holidays) This role is work from home with 25-50% travel required in the west side of Phoenix to visit members. Position Summary Are you passionate about making a meaningful difference in the lives of patients? Join Mercy Care as a Analyst, Case Management and become part of a mission-driven team that’s transforming healthcare for Arizona’s long term care population. In this full-time, field role, you'll apply critical thinking and knowledge in clinically appropriate treatment, evidence based care and medical necessity criteria for members by providing care coordination, support and education for members through the use of care management tools and resources. Key Responsibilities - Utilizes skills to coordinate, document and communicate all aspects of the utilization/benefit management program. - Evaluation of Members; Through the use of care management tools and information/data review, conducts comprehensive evaluation of referred member’s needs/eligibility and recommends an approach to case resolution and/or meeting needs by evaluating member’s benefit plan and available internal and external programs/services. - Identifies high risk factors and service needs that may impact member outcomes and care planning components with appropriate referrals. - Coordinates and implements assigned care plan activities and monitors care plan progress. - Enhancement of Medical Appropriateness and Quality of Care. - Uses a holistic approach to overcome barriers to meet goals and objectives; presents cases at case conferences to obtain multidisciplinary review in order to achieve optimal outcomes. - Identifies and escalates quality of care issues through established channels. - Utilizes negotiation skills to secure appropriate options and services necessary to meet the member’s benefits and/or healthcare needs. - Utilizes influencing/ motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health. - Provides coaching, information, and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices. - Helps member actively and knowledgably participate with their provider in healthcare decision-making. Monitoring, Evaluation, and Documentation of Care. - Utilizes case management processes in compliance with regulatory and accreditation guidelines and company policies and procedures. Remote Work Expectations - This is a 100% remote role; candidates must have a dedicated workspace free of interruptions. - Dependents must have separate care arrangements during work hours, as continuous care responsibilities during shift times are not permitted. Required Qualifications - 2+ years Case Management experience working with people who have been designated as having a serious mental illness (SMI) and working with people who are elderly or have a physical disability. Education - Candidates must have earned a 4-year bachelor’s degree in social work, psychology, special education or counseling. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $21.10 - $40.90 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 04/25/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

About Enara Enara is a world renowned obesity and medical weight loss start-up, based in Silicon Valley, pioneering the use of data, digital, and clinical treatments to provide personalized plans with measurable results. Enara was founded by people from Stanford, UCSF, Kaiser, ClassPass & Evernote. Our mission is to develop the first ever platform to scale obesity treatment. Our platform allows for the latest breakthroughs in nutrition, exercise, and obesity science to be optimized and delivered in a series of personalized and programmable experiences. Our solutions are disseminated through unified products and services we deploy for the healthcare ecosystem; with a current focus on small to medium sized medical groups and clinics. Our platform has served over 14,000 members and delivers world leading 16%+ weight loss sustained over 3 years. We deliver life changing care to members and we are redesigning the clinic-patient relationship. We are backed by Offline.VC, Charge.VC, VSC, Continuum Ventures, as well as many prominent angels in Silicon Valley. Team Values 1. Empathy (First) - Every patient's journey is unique, and we approach each with compassion and understanding, always treating patients with dignity. 2. Empowerment (Through Partnership) - Patients are partners in their health journey. We strive to educate, motivate, and support them at every step. 3. Respect for Diversity - We embrace and honor the unique backgrounds, cultures, and identities of every individual, fostering an environment of inclusion and understanding. 4. Innovation (for Change) - We're committed to challenging the status quo in healthcare, advancing technology and protocols to create sustainable health outcomes. 5. Service - Heart of Service - With humility and purpose, we dedicate ourselves to serving others, putting compassion and commitment at the heart of everything we do. The Role: The Role As a Clinical Support Coordinator at Enara, you will play a critical role in delivering a seamless and supportive member experience, providing personalized, empathetic assistance throughout every stage of the member journey. This role bridges member support, provider support, and billing functions, ensuring clear communication, efficient coordination, and accurate resolution of inquiries across all touchpoints. You will serve as a trusted resource for members, acting as the primary point of contact for general inquiries related to their care, membership, insurance, and billing. This includes responding to inbound calls, messages, and emails in a timely and compassionate manner, helping members navigate their care plans, and ensuring they feel supported and informed throughout their experience. You will also manage and resolve billing and insurance-related concerns, including explaining benefits, reviewing claims, clarifying patient financial responsibilities, and coordinating with the Revenue Operations team to ensure accurate and timely resolutions. In addition, you will play a key role in care coordination by supporting providers with essential clinical and administrative tasks. This includes submitting prior authorizations and appeals for medications, drafting letters of medical necessity and primary care provider letters, triaging faxes received through EHR, processing medication refill requests on behalf of providers, requesting and obtaining external medical records, and placing lab orders and referrals within the EHR to facilitate continuity of care. You will work closely with internal teams to ensure all clinical documentation, orders, and follow-ups are completed efficiently and accurately. This position is essential in maintaining a high standard of operational excellence while upholding Enara’s commitment to delivering compassionate, patient-centered care. Your ability to balance member needs, billing accuracy, and provider support will directly contribute to improving outcomes and advancing Enara’s mission to revolutionize healthcare and address the obesity epidemic. Responsibilities: - Member Communication & Support: Serve as the primary point of contact for all member inquiries across billing, insurance, and general support. Manage inbound calls, voicemails, app messages, and emails with empathy, professionalism, and accuracy, ensuring timely responses that enhance member satisfaction and retention. - Billing & Issue Resolution: Address and resolve billing, insurance, and membership-related concerns by investigating issues, providing clear explanations, and coordinating with the Revenue Operations (Rev-Ops) team as needed. Ensure all concerns are handled efficiently with a focus on accuracy and member understanding. - Triage & Cross-Functional Collaboration: Assess incoming inquiries and route them to the appropriate internal teams when necessary. Collaborate closely with Rev-Ops, clinical, and other departments to ensure seamless handling of member needs and timely resolution of issues. - Escalation Management: Handle escalated cases with professionalism and empathy. Partner with internal teams to resolve issues effectively while maintaining clear and consistent communication with members. - Follow-Up & Case Closure: Proactively monitor open inquiries, tickets, and escalations, providing regular updates to members until full resolution is achieved. Maintain a closed-loop communication process to ensure no concern goes unresolved. - Appointment Scheduling & Coordination: Support member engagement by scheduling and coordinating appointments efficiently, ensuring alignment with care plans and optimizing the member experience. - Membership Changes & Termination Support: Manage sensitive conversations regarding membership cancellations, suspensions, or changes with care and professionalism, ensuring members feel supported and respected throughout the process. - Feedback Collection & Continuous Improvement: Gather and analyze member feedback related to both support and billing experiences. Identify trends and opportunities for improvement, contributing to enhanced processes and overall service quality. - Documentation & Data Integrity: Maintain accurate, detailed, and up-to-date records of all member interactions, inquiries, and resolutions within internal systems to ensure continuity of care and operational efficiency. - Prior Authorizations & Appeals: Submit prior authorizations and appeals for medications to ensure timely access to prescribed treatments. - Clinical Documentation: Draft letters of medical necessity and primary care provider letters to support patient care and insurance requirements. - EHR & Fax Management: Triage and manage faxes received through the EHR to maintain organized and accurate clinical records. - Medication Management: Process medication refill requests on behalf of providers to support continuity of care. - Medical Records Coordination: Request and obtain external medical records to ensure complete patient information is available for clinical decision-making. - Lab Orders & Referrals: Place lab orders and referrals within the EHR to facilitate timely testing, follow-ups, and coordination across care teams. Skills and Attributes: - Empathy and Professionalism: Demonstrate a high level of empathy and professionalism in all member interactions, particularly during challenging conversations. - Effective Communication: Strong verbal and written communication skills are essential for providing clear, concise, and accurate information to members and internal teams. - Adaptability: The healthcare landscape is ever-evolving. Your flexibility and willingness to embrace change are vital as we innovate and improve our services. - Problem-Solving: Ability to think critically and provide solutions to member and billing-related issues, contributing to a seamless member experience. - Team Collaboration: Work effectively across all departments and other teams to resolve member issues efficiently and maintain a high standard of service. Minimum Qualifiications: - Healthcare Experience: At least 3 years of experience in a healthcare setting. - Appointment Scheduling: Required experience in managing and coordinating appointments effectively, understanding the logistics and nuances of medical scheduling. - Patient Escalations: Experience in handling patient escalations, demonstrating the ability to resolve issues professionally and maintain high levels of patient satisfaction. - Knowledge of Healthcare Billing: Basic understanding of healthcare insurance, billing procedures, and common billing issues. - Customer Service Experience: Proven experience in a customer service or patient support role, preferably in a healthcare or contact center environment, managing inquiries through phone calls, emails, and live chat. - Language Skills: Proficiency in English/Spanish/Arabic is preferred. $21 - $23 an hour Availability Required: Monday-Friday 8am-5pm PST Compensation based on experience