We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Information Schedule: Monday–Friday 8:00am-5:00pm AZT (No weekends or holidays) This role is work from home with 25-50% travel required in the west side of Phoenix to visit members. Position Summary Are you passionate about making a meaningful difference in the lives of patients? Join Mercy Care as a Analyst, Case Management and become part of a mission-driven team that’s transforming healthcare for Arizona’s long term care population. In this full-time, field role, you'll apply critical thinking and knowledge in clinically appropriate treatment, evidence based care and medical necessity criteria for members by providing care coordination, support and education for members through the use of care management tools and resources. Key Responsibilities - Utilizes skills to coordinate, document and communicate all aspects of the utilization/benefit management program. - Evaluation of Members; Through the use of care management tools and information/data review, conducts comprehensive evaluation of referred member’s needs/eligibility and recommends an approach to case resolution and/or meeting needs by evaluating member’s benefit plan and available internal and external programs/services. - Identifies high risk factors and service needs that may impact member outcomes and care planning components with appropriate referrals. - Coordinates and implements assigned care plan activities and monitors care plan progress. - Enhancement of Medical Appropriateness and Quality of Care. - Uses a holistic approach to overcome barriers to meet goals and objectives; presents cases at case conferences to obtain multidisciplinary review in order to achieve optimal outcomes. - Identifies and escalates quality of care issues through established channels. - Utilizes negotiation skills to secure appropriate options and services necessary to meet the member’s benefits and/or healthcare needs. - Utilizes influencing/ motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health. - Provides coaching, information, and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices. - Helps member actively and knowledgably participate with their provider in healthcare decision-making. Monitoring, Evaluation, and Documentation of Care. - Utilizes case management processes in compliance with regulatory and accreditation guidelines and company policies and procedures. Remote Work Expectations - This is a 100% remote role; candidates must have a dedicated workspace free of interruptions. - Dependents must have separate care arrangements during work hours, as continuous care responsibilities during shift times are not permitted. Required Qualifications - 2+ years Case Management experience working with people who have been designated as having a serious mental illness (SMI) and working with people who are elderly or have a physical disability. Education - Candidates must have earned a 4-year bachelor’s degree in social work, psychology, special education or counseling. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $21.10 - $40.90 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 04/25/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

About Enara Enara is a world renowned obesity and medical weight loss start-up, based in Silicon Valley, pioneering the use of data, digital, and clinical treatments to provide personalized plans with measurable results. Enara was founded by people from Stanford, UCSF, Kaiser, ClassPass & Evernote. Our mission is to develop the first ever platform to scale obesity treatment. Our platform allows for the latest breakthroughs in nutrition, exercise, and obesity science to be optimized and delivered in a series of personalized and programmable experiences. Our solutions are disseminated through unified products and services we deploy for the healthcare ecosystem; with a current focus on small to medium sized medical groups and clinics. Our platform has served over 14,000 members and delivers world leading 16%+ weight loss sustained over 3 years. We deliver life changing care to members and we are redesigning the clinic-patient relationship. We are backed by Offline.VC, Charge.VC, VSC, Continuum Ventures, as well as many prominent angels in Silicon Valley. Team Values 1. Empathy (First) - Every patient's journey is unique, and we approach each with compassion and understanding, always treating patients with dignity. 2. Empowerment (Through Partnership) - Patients are partners in their health journey. We strive to educate, motivate, and support them at every step. 3. Respect for Diversity - We embrace and honor the unique backgrounds, cultures, and identities of every individual, fostering an environment of inclusion and understanding. 4. Innovation (for Change) - We're committed to challenging the status quo in healthcare, advancing technology and protocols to create sustainable health outcomes. 5. Service - Heart of Service - With humility and purpose, we dedicate ourselves to serving others, putting compassion and commitment at the heart of everything we do. The Role: The Role As a Clinical Support Coordinator at Enara, you will play a critical role in delivering a seamless and supportive member experience, providing personalized, empathetic assistance throughout every stage of the member journey. This role bridges member support, provider support, and billing functions, ensuring clear communication, efficient coordination, and accurate resolution of inquiries across all touchpoints. You will serve as a trusted resource for members, acting as the primary point of contact for general inquiries related to their care, membership, insurance, and billing. This includes responding to inbound calls, messages, and emails in a timely and compassionate manner, helping members navigate their care plans, and ensuring they feel supported and informed throughout their experience. You will also manage and resolve billing and insurance-related concerns, including explaining benefits, reviewing claims, clarifying patient financial responsibilities, and coordinating with the Revenue Operations team to ensure accurate and timely resolutions. In addition, you will play a key role in care coordination by supporting providers with essential clinical and administrative tasks. This includes submitting prior authorizations and appeals for medications, drafting letters of medical necessity and primary care provider letters, triaging faxes received through EHR, processing medication refill requests on behalf of providers, requesting and obtaining external medical records, and placing lab orders and referrals within the EHR to facilitate continuity of care. You will work closely with internal teams to ensure all clinical documentation, orders, and follow-ups are completed efficiently and accurately. This position is essential in maintaining a high standard of operational excellence while upholding Enara’s commitment to delivering compassionate, patient-centered care. Your ability to balance member needs, billing accuracy, and provider support will directly contribute to improving outcomes and advancing Enara’s mission to revolutionize healthcare and address the obesity epidemic. Responsibilities: - Member Communication & Support: Serve as the primary point of contact for all member inquiries across billing, insurance, and general support. Manage inbound calls, voicemails, app messages, and emails with empathy, professionalism, and accuracy, ensuring timely responses that enhance member satisfaction and retention. - Billing & Issue Resolution: Address and resolve billing, insurance, and membership-related concerns by investigating issues, providing clear explanations, and coordinating with the Revenue Operations (Rev-Ops) team as needed. Ensure all concerns are handled efficiently with a focus on accuracy and member understanding. - Triage & Cross-Functional Collaboration: Assess incoming inquiries and route them to the appropriate internal teams when necessary. Collaborate closely with Rev-Ops, clinical, and other departments to ensure seamless handling of member needs and timely resolution of issues. - Escalation Management: Handle escalated cases with professionalism and empathy. Partner with internal teams to resolve issues effectively while maintaining clear and consistent communication with members. - Follow-Up & Case Closure: Proactively monitor open inquiries, tickets, and escalations, providing regular updates to members until full resolution is achieved. Maintain a closed-loop communication process to ensure no concern goes unresolved. - Appointment Scheduling & Coordination: Support member engagement by scheduling and coordinating appointments efficiently, ensuring alignment with care plans and optimizing the member experience. - Membership Changes & Termination Support: Manage sensitive conversations regarding membership cancellations, suspensions, or changes with care and professionalism, ensuring members feel supported and respected throughout the process. - Feedback Collection & Continuous Improvement: Gather and analyze member feedback related to both support and billing experiences. Identify trends and opportunities for improvement, contributing to enhanced processes and overall service quality. - Documentation & Data Integrity: Maintain accurate, detailed, and up-to-date records of all member interactions, inquiries, and resolutions within internal systems to ensure continuity of care and operational efficiency. - Prior Authorizations & Appeals: Submit prior authorizations and appeals for medications to ensure timely access to prescribed treatments. - Clinical Documentation: Draft letters of medical necessity and primary care provider letters to support patient care and insurance requirements. - EHR & Fax Management: Triage and manage faxes received through the EHR to maintain organized and accurate clinical records. - Medication Management: Process medication refill requests on behalf of providers to support continuity of care. - Medical Records Coordination: Request and obtain external medical records to ensure complete patient information is available for clinical decision-making. - Lab Orders & Referrals: Place lab orders and referrals within the EHR to facilitate timely testing, follow-ups, and coordination across care teams. Skills and Attributes: - Empathy and Professionalism: Demonstrate a high level of empathy and professionalism in all member interactions, particularly during challenging conversations. - Effective Communication: Strong verbal and written communication skills are essential for providing clear, concise, and accurate information to members and internal teams. - Adaptability: The healthcare landscape is ever-evolving. Your flexibility and willingness to embrace change are vital as we innovate and improve our services. - Problem-Solving: Ability to think critically and provide solutions to member and billing-related issues, contributing to a seamless member experience. - Team Collaboration: Work effectively across all departments and other teams to resolve member issues efficiently and maintain a high standard of service. Minimum Qualifiications: - Healthcare Experience: At least 3 years of experience in a healthcare setting. - Appointment Scheduling: Required experience in managing and coordinating appointments effectively, understanding the logistics and nuances of medical scheduling. - Patient Escalations: Experience in handling patient escalations, demonstrating the ability to resolve issues professionally and maintain high levels of patient satisfaction. - Knowledge of Healthcare Billing: Basic understanding of healthcare insurance, billing procedures, and common billing issues. - Customer Service Experience: Proven experience in a customer service or patient support role, preferably in a healthcare or contact center environment, managing inquiries through phone calls, emails, and live chat. - Language Skills: Proficiency in English/Spanish/Arabic is preferred. $21 - $23 an hour Availability Required: Monday-Friday 8am-5pm PST Compensation based on experience

• Strategic leadership of GCO Quality Management • Collaborate with GCO leadership to develop and implement the strategy and direction for the GCO QM team • Execute GCO QM mission and vision, including oversight of Global Support Centers • Propose, lead, and implement GCO QM initiatives aligned with GCO priorities • Provide end-to-end oversight of quality issue management including triage, severity, categorization, RCA, and closure • Conduct trend analysis of GCO quality issues and audit findings • Support audit and inspection preparation and execution • Oversee planning, conduct, and reporting of site assessments

Senior Clinical Research Associate, China ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development As a Senior CRA at ICON Plc, you will oversee and manage clinical trial activities to ensure they are conducted according to protocol, regulatory requirements, and industry standards. What You Will Do: You will lead on clinical trial monitoring tasks requiring technical depth, with a focus on quality and continuous improvement. Key responsibilities include: - Monitoring clinical trial sites to ensure adherence to study protocols, regulatory requirements, and Good Clinical Practice (GCP) standards. - Conducting site visits to assess site performance, resolve issues, and provide support to ensure successful trial execution. - Collaborating with cross-functional teams to ensure timely and accurate data collection and reporting. - Providing training and guidance to site staff and other CRAs to maintain high standards of clinical trial conduct. - Building and maintaining effective relationships with site personnel and stakeholders to facilitate smooth trial operations. Your Profile: You will have a strong foundation in clinical trial monitoring, with the experience to work independently and guide others. Required qualifications and experience: - Bachelor's degree in a relevant scientific discipline or healthcare-related field - Extensive experience as a Clinical Research Associate, with a strong understanding of clinical trial processes and regulatory requirements. - Proven ability to manage multiple sites and projects simultaneously, with strong organizational and problem-solving skills. - Expertise in monitoring practices, data integrity, and site management, with proficiency in relevant clinical trial software and tools. - Excellent communication, interpersonal, and stakeholder management skills, with the ability to influence and drive compliance within a complex environment. - Willingness to travel as required (approximately 60%) What ICON can offer you: Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include: - Various annual leave entitlements - A range of health insurance offerings to suit you and your family’s needs. - Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. - Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being. - Life assurance - Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here. Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee? Please click here to apply