• Assist in the execution of FME’s compliance program through aligning and rolling-out our HR Services Audit & Compliance program. • Undertake activities to prevent, detect and respond to emerging risk. • Partner with global and local teams to define and implement controls, drive third-party management, audits and follow up on remediation measures. • Responsible for global internal controls design and implementation for HR Services. • Review local HRS internal controls in alignment to global design and determine if need to remain as local controls. • Oversee local country-specific controls. • Administer periodic audit of Workday, Payroll and Time & Attendance security roles. • Collaborate with teams to solution audit findings.

• Definir el modelo de governance de un proceso complejo del banco, incluyendo roles, responsabilidades, foros de decisión, métricas y flujos de información. • Gestiona los stakeholders de diferentes áreas (negocio, operaciones, riesgos, legal, etc.) asegurando la alineación y el avance coordinado. • Diseñar y preparar presentaciones ejecutivas (PPT) que sirvan como base para foros mensuales de seguimiento y reportes de alto nivel. • Convocar, planificar y facilitar las primeras reuniones de governance, asegurando agendas claras, preparación adecuada y seguimiento de acuerdos. • Identificar riesgos, dependencias y puntos críticos del proceso para asegurar una implementación sólida del modelo.

• Collaborate with the Product Owner and business stakeholders to define the project charter, vision, and roadmap • Develop, refine, and maintain the product backlog, including epics, features, and user stories • Coordinate and support the delivery of new features for Contact Center Operations and Technology Enablement • Ensure alignment between business requirements and platform capabilities (Genesys Cloud and Dynamics 365) • Act as a bridge between technical teams and business stakeholders, ensuring clear communication and transparency • Provide guidance and support to development teams to ensure successful delivery • Track and report on project progress, risks, and issues • Manage and resolve ServiceNow tickets, including Level 1 support for contact center agents and leadership within the Genesys Cloud telephony environment

Title: Business Analyst (SR- 5267967) Location: Remote – United States Job Description: I.DESCRIPTION OF SERVICES OTS leads the State’s technology procurement process in order to standardize technology over the entire organization, seek efficiencies of operations, maintenance, and scalability of new products introduced to the OTS suite of services which can eventually be offered to all in-scope agencies. The scope of the proposed services will include the following: - Using Agile methods to analyze and document business functions and requirements - Consult with management and personnel to identify, define and document business functions, needs and objectives, operational procedures, problems, input and output requirements - Analyze the integration of business functions with technology - Perform and/or facilitate business and technical analysis in support of project design and implementation for a team of application programmers - Identify and document relevant business processes contained in legacy application data systems - Build out and support the management and prioritization of the product backlog - Create user stories based on requirements and capture technical requirements as needed - Participates in all necessary team meetings and design sessions in accordance with Scrum ceremonies II. CANDIDATE SKILLS AND QUALIFICATIONS Years Required/Preferred Experience 3 Required Business Analysis including eliciting, analyzing, and documenting business functions, processes, and requirements 2 Required Agile methodologies (Scrum, Kanban, etc.), writing user stories, and maintaining a healthy product backlog 2 Required Excellent verbal and written communication skills 2 Required Creating requirements documentation for complex projects 1 Preferred Documenting business requirements on a government modernization project 3 Preferred Identifying and documenting business processes contained in legacy application data systems 2 Preferred Business Analysis certifications such as PMI-PBA or CBAP 2 Preferred Quality assurance testing of application software 2 Preferred Creating operating procedures, user guides, and/or training material 2 Preferred Creating wireframe/mockups using applications such as Figma Note: Expected Start Date 07/01/2026 and Expected End Date 06/30/2029. Hours worked should be within the State’s core hours of 7:00 AM CT to 6:00 PM CT. In addition, Contractor personnel may be required to work on State holidays, weekends and hours outside of the State’s core business hours in order to meet critical deadlines. JOB CODE: SR- 5267967