• Definir el modelo de governance de un proceso complejo del banco, incluyendo roles, responsabilidades, foros de decisión, métricas y flujos de información. • Gestiona los stakeholders de diferentes áreas (negocio, operaciones, riesgos, legal, etc.) asegurando la alineación y el avance coordinado. • Diseñar y preparar presentaciones ejecutivas (PPT) que sirvan como base para foros mensuales de seguimiento y reportes de alto nivel. • Convocar, planificar y facilitar las primeras reuniones de governance, asegurando agendas claras, preparación adecuada y seguimiento de acuerdos. • Identificar riesgos, dependencias y puntos críticos del proceso para asegurar una implementación sólida del modelo.

• Collaborate with the Product Owner and business stakeholders to define the project charter, vision, and roadmap • Develop, refine, and maintain the product backlog, including epics, features, and user stories • Coordinate and support the delivery of new features for Contact Center Operations and Technology Enablement • Ensure alignment between business requirements and platform capabilities (Genesys Cloud and Dynamics 365) • Act as a bridge between technical teams and business stakeholders, ensuring clear communication and transparency • Provide guidance and support to development teams to ensure successful delivery • Track and report on project progress, risks, and issues • Manage and resolve ServiceNow tickets, including Level 1 support for contact center agents and leadership within the Genesys Cloud telephony environment

Title: Business Analyst (SR- 5267967) Location: Remote – United States Job Description: I.DESCRIPTION OF SERVICES OTS leads the State’s technology procurement process in order to standardize technology over the entire organization, seek efficiencies of operations, maintenance, and scalability of new products introduced to the OTS suite of services which can eventually be offered to all in-scope agencies. The scope of the proposed services will include the following: - Using Agile methods to analyze and document business functions and requirements - Consult with management and personnel to identify, define and document business functions, needs and objectives, operational procedures, problems, input and output requirements - Analyze the integration of business functions with technology - Perform and/or facilitate business and technical analysis in support of project design and implementation for a team of application programmers - Identify and document relevant business processes contained in legacy application data systems - Build out and support the management and prioritization of the product backlog - Create user stories based on requirements and capture technical requirements as needed - Participates in all necessary team meetings and design sessions in accordance with Scrum ceremonies II. CANDIDATE SKILLS AND QUALIFICATIONS Years Required/Preferred Experience 3 Required Business Analysis including eliciting, analyzing, and documenting business functions, processes, and requirements 2 Required Agile methodologies (Scrum, Kanban, etc.), writing user stories, and maintaining a healthy product backlog 2 Required Excellent verbal and written communication skills 2 Required Creating requirements documentation for complex projects 1 Preferred Documenting business requirements on a government modernization project 3 Preferred Identifying and documenting business processes contained in legacy application data systems 2 Preferred Business Analysis certifications such as PMI-PBA or CBAP 2 Preferred Quality assurance testing of application software 2 Preferred Creating operating procedures, user guides, and/or training material 2 Preferred Creating wireframe/mockups using applications such as Figma Note: Expected Start Date 07/01/2026 and Expected End Date 06/30/2029. Hours worked should be within the State’s core hours of 7:00 AM CT to 6:00 PM CT. In addition, Contractor personnel may be required to work on State holidays, weekends and hours outside of the State’s core business hours in order to meet critical deadlines. JOB CODE: SR- 5267967

Job Title: BA- Digital Transformations (Global banking expereince is mandatory) About Us “Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO? You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. MAKE AN IMPACT - Locations - Pune / Hyderabad / Bengaluru / Mumbai / Chennai / Gurgaon Experience: 8+ Years Job Description – Business Analyst NS - CCT - 7+ years of experience as a Business Analyst, - Must have prior experience working on digital transformation programmes in Banking - Proficient in documenting requirements via user stories, epics, and features on Jira. - Should be able to ask the right questions to elicit and validate business requirements effectively. - Strong domain understanding in at least 1–2 of the following areas: Cards, Payments, Accounts, or Security / Authentication. - Ability to challenge Product Owners and Digital Product Managers constructively, ensuring requirements align with the overall product roadmap and business outcomes. - Experience working in Agile delivery environments, with cross-functional collaboration across business and IT teams. - Strong communication and stakeholder engagement skills, with the ability to work across markets and time zones if needed.