• Deploying, monitoring, maintaining and improving our Azure platform • Providing timely and efficient break-fix support to resolve system issues and minimise downtime in line with Service Level Agreements including out-of-hours. • Monitoring system performance, availability, and capacity, perform infrastructure as code optimisation to ensure cost efficiency and reliable service. • Providing 3rd line support for live Azure Platform services, addressing complex issues and coordinating with internal teams to maintain service uptime. • Delivering and supporting the customers’ infrastructure requirements for service enhancements and new projects. • Leveraging deep expertise in Microsoft Azure’s IaaS, PaaS and SaaS offerings to design, implement, and managing cloud-based solutions that align with business and technical needs. • Designing, building, and maintaining automated CI/CD pipelines in collaboration with design partners, enabling faster, more reliable software releases. • Implementing best practices for version control, continuous integration, and code review processes. • Using Infrastructure as Code tools such as Azure Resource Manager (ARM) templates or terraform to provision and manage Azure cloud resources. Ensure consistent, secure, and reproducible infrastructure deployments. • Implementing security best practices and align infrastructure with compliance frameworks such as the Azure Security Benchmark, CIS benchmark, NIST, NCSC. • Configuring real-time monitoring and alerting within Azure to gain insights into application performance and system health. Set up proactive alerts to respond to any incidents and anomalies promptly. • Fostering strong relationships with software development, testing, and operations teams to ensure seamless integration of DevOps practices.

• Ensure we meet our customers' Service Level Agreements, and respond to incidents in a timely and professional manner • Proactively monitor production environments to ensure scalability, availability, and security • Improve the alignment of service performance to customers and co-workers by reducing or eliminating manual and repetitive tasks, reducing bottlenecks and inefficiencies from services • Create, deliver, and manage business critical services that are used 24/7 by customers and co-workers • Work closely with Development and DevOps teams to give them tools for their job and support the application release process • Be involved in designing, building, and scaling our global product platform

• Engage with business stakeholders to gather requirements and design solutions that align with engineering standards and support business needs. • Design, implement, and manage Red Hat OpenShift clusters in on-premises (physical and virtualised) environments. • Take ownership of systems engineering projects related to OpenShift infrastructure. • Collaborate with development teams to containerize applications and optimize deployment and release workflows. • Build and maintain CI/CD pipelines using OpenShift and associated DevOps tools. • Automate operational and deployment tasks using Ansible and other scripting tools. • Perform patching and upgrades of OpenShift clusters, ArgoCD, GitLab CI, and related components in compliance with change-management procedures. • Design, implement, and maintain backup, disaster recovery, and redundancy strategies. • Participate in on-call/standby rotation to support critical platform and infrastructure services and ensure service continuity. • Support daily operations including trend analysis, root cause analysis, monitoring, troubleshooting, and resolution of platform issues to ensure high availability and reliability. • Implement and enforce security best practices, including RBAC, vulnerability management, and compliance controls. • Improve alerting, monitoring, and observability capabilities across OpenShift and related systems. • Produce and maintain up-to-date documentation, including architecture diagrams, operational procedures, and runbooks. • Provide knowledge transfer, mentoring, and training to colleagues on OpenShift, GitLab, and related infrastructure technologies.

• Manage, monitor, and maintain highly available systems (Windows and Linux) • Analyze metrics and trends to ensure rapid scalability. • Address routine service requests while identifying ways to automate and simplify. • Create infrastructure as code using Terraform, ARM Templates, Cloud Formation. • Maintain data backups and disaster recovery plans. • Design and deploy CI/CD pipelines using GitHub Actions, Octopus, Ansible, Jenkins, Azure DevOps. • Adhere to security best practices through all stages of the software development lifecycle • Follow and champion ITIL best practices and standards. • Become a resource for emerging and existing cloud technologies with a focus on AWS.