Uniwell — міжнародна сервісна компанія, яка входить до екосистеми Genesis та надає підтримку користувачам у сфері Health & Fitness у понад 100 країнах світу. З 2019 року ми допомагаємо людям досягати своїх фітнес- та wellness-цілей через супровід у додатках Unimeal, MadMuscles та HARNA — не просто відповідаючи на запити, а створюючи відчуття підтримки, мотивації та впевненості на кожному етапі їхнього шляху. Наша команда вже налічує 200+ спеціалістів, але ми продовжуємо активно зростати та шукаємо Billing Support Team Lead. У цій ролі ти відповідатимеш за управління командою Customer Support, стабільність операційних процесів і досягнення ключових метрик, а також працюватимеш над збільшенням збережених коштів і покращенням retention-підходів у команді. Твої майбутні задачі: - Керування командою до 20 агентів та до 2 шифт-лідів; - Проведення 1:1 зустрічей, надання фідбеку та коучинг агентів і шифт-лідів; - Моніторинг KPI, таргетів та продуктивності команди; підготовка звітів і пропозицій для покращення; - Робота з білінгом: підписки, платежі, refunds, chargebacks і disputes; - Покращення ключових метрик: quality, retention, saved money та зниження втрат; - Запуск і тестування ініціатив для підвищення retention і збереження коштів; - Навчання та розвиток команди: онбординг, менторинг, калібрації та підвищення експертизи в billing-процесах; - Організація графіків роботи, покриття змін, управління відпустками та лікарняними; - Співпраця з рекрутерами: перевірка тестових завдань, проведення інтерв’ю, підтримка найму нових співробітників; - Робота з конфліктами, кризовими ситуаціями та завершенням співпраці з агентами. Ми чекаємо від тебе: - Досвід управління support/billing/retention-командою, включно з 1:1, регулярним фідбеком, розвитком агентів і Shift Leads; - Досвід роботи з білінг-процесами: підписки, платежі, refunds, disputes та chargebacks; - Сильні аналітичні навички: робота з KPI, performance-метриками (quality, retention, saved money), аналіз результатів і пошук точок росту; - Досвід роботи з негативними та складними кейсами, вміння стабілізувати процеси та знижувати втрати; - Досвід запуску та тестування ініціатив, спрямованих на підвищення retention і збереження коштів; - Досвід роботи з системами підтримки клієнтів (Zendesk або аналогічні); - Бізнесорієнтованість: розуміння впливу роботи команди на клієнтський досвід та бізнес-результати, здатність приймати рішення, які підвищують ефективність процесів; - Розвинений емоційний інтелект, здатність вирішувати конфлікти та підтримувати здорову атмосферу в команді; - Сильні комунікаційні навички: вміння чітко доносити інформацію, документувати процеси, рішення та зміни; - Висока відповідальність, уважність до деталей та здатність самостійно контролювати процеси без постійного мікроменеджменту. Ми пропонуємо: - Графік роботи 5/2, щоб ти міг/могла збалансувати роботу та особисте життя; - Повністю віддалений формат роботи з будь-якої точки світу (на власній техніці); - Медичне страхування після випробувального періоду (3 місяці); - 21 день оплачуваної відпустки та необмежена кількість лікарняних; - Корпоративні знижки на абонементи в спортзал та інші wellness-сервіси; - Можливості для карʼєрного зростання — ми цінуємо розвиток і навчання та забезпечуємо простір, де можна розкривати свій потенціал; - Роботу з продуктами, які справді допомагають людям досягати спортивних цілей. Рекрутмент процес: інтерв’ю з рекрутером → технічне інтерв’ю → final interview→оффер Хочеш змінювати життя людей на краще? Тоді Uniwell — саме те місце! Надсилай своє CV та зроби перший крок до кар’єри, яка має значення 😊

Job DetailsJob Location: Remote - Various, OH 43229Position Type: Full TimeFounded in 1970, Children’s Hunger Alliance (CHA) is a statewide nonprofit organization dedicated to ending childhood hunger, collaborating with organizations throughout Ohio to provide nutritious meals to at-risk children who need them most. CHA partners with in-home childcare providers, childcare centers, afterschool, and summer programs to provide balanced, nutritious meals to children in their care. Additionally, they work with schools to increase breakfast participation and provide weekend meals to students. CHA educators also deliver nutrition education and lead children in physical activities to support children’s long-term health. Job Purpose: Recruit and train child care centers and family child care providers in operating the Child and Adult Care Programs (CACFP); conduct monitoring reviews and complete required documentation; provide technical assistance and customer service to child care centers staff and family child care providers; conduct and report outreach activities; participate in regional, state and team meetings; all other duties as assigned. Job Duties and Responsibilities: Recruit and train child care centers staff and family child care providers. Conduct on-site monitoring reviews of child care centers and in-home reviews of family child care providers. Provide technical assistance/customer service to child care centers and family child care providers to ensure they are claiming and meeting program requirements. Review and process all required paperwork. Monitor and process disallowances on monthly claims. Train and support providers and center staff on the Minute Menu system. Conduct and report outreach activities for child care centers and family child care providers. Conduct and report center and provider resource distribution. Maintain an organized electronic file for each child care center and family child care provider, including all required documents. Develop and maintain appropriate community contacts to increase awareness of CACFP and bring additional resources to the program. Maintain up-to-date knowledge of CACFP regulations of ODE, USDA, CHA, etc.; especially policies and procedure related to child care centers and family child care meal pattern requirements. Complete and submit on time, accurate weekly, bi-weekly, and monthly reports to Director of Child Care Centers and Family Child Care Manager. Assist in the development of promotion, education, and program specific resources. Participate in regional, state, and team meetings. Follow Ohio law regarding reporting of cases of suspected child abuse/neglect. All other duties as assigned. QualificationsJob Qualifications: Associate’s Degree in Nutrition, Child Development/Early Childhood Education or 2 years relevant experience deemed appropriate; experience with structured child care programs and training preferred Valid State of Ohio Driver’s License Knowledge of USDA Child and Adult Care Food Program regulations and the following: -Child nutrition,child development, Early Childhood Education -Program implementation and evaluation Skills: Highly effective communication and presentation skills-written and oral Planning, organizing, prioritizing and time management skills; able to manage multiple tasks Ability to work with diverse individuals and groups Ability to use computer, including email, the Internet, and various software programs Ability to use technology and innovative strategies to create effective nutrition education materials and train adults Positive and resilient Job Working Condition: Typical office environment Frequent travel within Region

• Prepare, process, and submit accurate and timely insurance claims for all payer types • Resolve pre-billing edits and route accounts for additional review if needed • Review and clear assigned work queues to meet KPIs • Document account activity per PHS policies and procedures • Contact insurance companies and patients for necessary information • Notify leadership of billing issues with internal departments or vendors • Submit electronic and paper claims with required attachments

Overview Cotiviti Healthcare is a leading provider of payment accuracy services to the most recognized companies in the healthcare and retail industries. We are seeking innovative thinkers and creative problem solvers who are interested in making a contribution to improving healthcare and want to be part of a team that is expanding rapidly and providing opportunities for career growth. If you want to make a difference and contribute to the improvement of healthcare payment integrity, consider an opportunity to join our healthcare recovery team as a Senior Payment Accuracy Specialist. The Senior Specialist position is responsible for developing new and existing audit concepts, gaining client acceptance, training all audit levels to execute audit projects and evaluating the effectiveness of audit concepts. The goal of the position is to generate high quality recoverable claims for the benefit of Cotiviti and our clients. Conducts and documents more complex audit projects independently. This is the most senior skill level which may include supervisory responsibility. Assists Audit Managers in managing audit productivity, achieving expected quality and revenue goals. Considered a mentor, trainer, developer of less tenured Audit team members. Responsibilities - Generates and Develops New Audit Concepts. Utilizes healthcare and auditing experience to perform audit procedures that include identifying and defining issues, developing criteria, reviewing and analyzing evidence with the intent to audit standard medium and complex reports. Leader in concept development across multiple audit verticals. This includes specifying the concept, interact with client to test and gain acceptance. Will execute on the expansion of the concept based on customer requirements. Focused on growing concept approval. - Develops New Tools and Processes. Collaborates with Business Optimization and audit team in developing new reports. Fosters and implements new ideas, approaches, and technological improvements to support and enhance audit production, communication and client satisfaction. - Directs ownership for Quality Control. Reviews all level auditor claims prior to and after client submission. Set by the audit: for the auditing concept, audit against the expected level of quality and quantity (i.e.; hit rate, # claims written, ID per hour). - Prepares Responses to Client Disputes. Provides oversight to audit team for verification of claims validation, insurance or employer validation in concise written or oral manner. Makes determinations based on advanced experience of client knowledge of contract terms, likelihood of acceptance recovery. - Reviews provider Contracts. Subject matter expert in contracts and research requirements. Implements recommendations on contracts to fit projects within standard reports such as medical policies, state and federal statutes. - Validates New Claim Types. With proficiency, utilizes audit tools to evaluate, document and validate to audit and client new claims and concept effectiveness. Ensures that any new and existing concepts are achieving desired goals in terms of recoveries, collectability and client acceptance. - Auditor Development. Key participants in the development of audit staff. Actively trains audit team to execute basic, intermediate and complex audit projects with focus on new and existing audit concepts. May participate in auditor assessment, progression process, staffing functions. - QA Claim Association/Concepts. Responsible for performing quality control process. Makes determinations based on advanced expertise and comprehension (knowledge) of claim categories, claim types. Ensures submission and execution of quality work, proper use of available proprietary software, reports and IT resources to conduct audits. Qualifications - Bachelor's degree preferred Three (3) years of Cotiviti direct audit experience OR four (4) years related experience (healthcare billing, healthcare/medical claims, reimbursement, analytics) required. - Experience using SQL required. - Computer proficiency in Microsoft Excel, Access and system databases are required. - Ability to mentor staff and enhance performance as it relates to the quality and productivity of their auditors. - Prior Healthcare Billing and/or claims experience desired. Requires working knowledge of and applicable industry based standards. - Excellent verbal and written communication skills. - Ability to work well in an individual and team environment. Mental Requirements: - Communicating with others to exchange information. - Assessing the accuracy, neatness, and thoroughness of the work assigned. Physical Requirements and Working Conditions: - Remaining in a stationary position, often standing or sitting for prolonged periods. - Repeating motions that may include the wrists, hands, and/or fingers. - Must be able to provide a dedicated, secure work area. - Must be able to provide high-speed internet access/connectivity and office setup and maintenance. - No adverse environmental conditions expected. Base compensation ranges from $36.50 to $39.00 per hour. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs. This role is eligible for discretionary bonus consideration. Nonexempt employees are eligible to receive overtime pay for hours worked in excess of 40 hours in a given week, or as otherwise required by applicable state law. Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page. Date of posting: 4/14/2026 Applications are assessed on a rolling basis. We anticipate that the application window will close on 5/14/2026, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected. #LI-Remote#LI-KB1#senior