• Design and build a mobile advertising SDK for iOS and/or Android • Extend header bidding concepts (e.g., Prebid Mobile or similar) into mobile ecosystems • Optimize ad rendering performance, latency, and fill rates • Integrate with demand sources, exchanges, and internal bidding systems • Ensure SDK reliability across diverse devices, OS versions, and app environments

Role Description This role sits at the heart of the Long‑Term Care insurance lifecycle. As Manager, Inforce Policy Administration Operations, you will lead a highly experienced team responsible for policy administration, billing, and change management for inforce LTC policies. Your mandate is to stabilize and modernize operations—moving from fragmented, task‑based execution to a results‑driven, data‑led operating model that delivers accuracy, efficiency, and measurable business outcomes. You will have real ownership: financial impact, staffing strategy, service levels, talent development, and continuous improvement. This is a role for a leader who enjoys building disciplined operations, developing people, and partnering closely with leadership, technology teams, and clients. About the Team You will lead a team of approximately 14–19 associates, including Account Analysts and Operations Analysts, supported by senior subject matter experts. The team combines deep institutional knowledge with evolving technology and process improvements. A key focus of this role is to preserve critical expertise through playbooks and succession planning, while helping the organization adopt smarter tools, more predictive planning, and stronger controls. What You’ll Be Responsible For - Operational Leadership & Financial Ownership - Lead the transition from reactive, task-based management to a results-oriented operating model using clear goals, metrics, and OKRs. - Own operational performance and financial outcomes, including service level adherence, quality, and cost control. - Drive aggressive error reduction initiatives through root cause analysis and preventive controls to minimize financial impact (such as interest, penalties, or rework). - Monitor leading indicators to prevent SLA misses and mitigate downstream risk before it affects clients or financial results. - People Leadership, Talent Development & Succession - Lead, coach, and develop a team of professionals, creating an environment of clarity, accountability, and trust. - Establish clear career pathways for Analysts and Leads, supporting development from entry level through senior roles. - Actively manage performance, engagement, and retention; identify and address root causes of attrition. - Build robust succession and knowledge transfer plans, especially for senior SMEs and Lead Analysts, ensuring critical expertise is retained and scalable. - Staffing Strategy, Capacity Planning & Production Control - Use data and forecasting models to move staffing from reactive to proactive, demand-based planning. - Ensure the right work is matched to the right skill level, protecting margin while maintaining quality and speed. - Provide data-driven input into budgeting, staffing adjustments, and long-term workforce planning. - Maintain operational discipline by tracking progress, managing risks, and intervening early when performance trends off target. - Process Improvement & Technology Enablement - Evaluate existing workflows and challenge the status quo through gap analysis and continuous improvement. - Partner with technology and systems teams to identify defects early, track fixes, and ensure smooth deployment through UAT without disrupting production. - Champion the adoption of new tools, automation, and emerging technologies (including AI-enabled capabilities) to improve efficiency and accuracy. - Ensure SOPs remain current, practical, and reflective of best practices. - Client Focus & Stakeholder Partnership - Serve as a trusted operational partner, representing the organization with professionalism and clarity. - Translate complex operational data into clear, actionable insights for clients and internal stakeholders. - Oversee resolution of high priority policy owner complaints and regulatory inquiries, ensuring timely and compliant outcomes. - Cross Functional & Global Collaboration - Partner closely with global counterparts, including teams in India, to ensure consistent standards, quality, and execution across regions. - Work cross-functionally with supporting departments (e.g., Call Center, Mailroom, Technology) to eliminate root causes of errors and improve end-to-end outcomes. - Act as a change leader, guiding teams through process, technology, and operating model evolution. - Risk, Compliance & Audit Readiness - Maintain ongoing readiness for regulatory and client audits. - Represent operations during audits and compliance discussions, including occasional travel. - Ensure operational practices comply with regulatory standards and internal controls. Qualifications - Education: - Associate degree with 10+ years of relevant experience or - Bachelor’s degree (Business preferred) with 7+ years of experience - Experience: - 7+ years in TPA/Healthplan/Insurance Operations (Long Term Care preferred) - 5+ years in a leadership role with accountability for people and performance - Operational & Financial Acumen: - Experience managing SLAs and understanding the financial impact of operational decisions - Tools & Technology: - Intermediate Excel skills (pivot tables, VLOOKUP/data analysis) - Ability to create customer-facing presentations - Experience with front-end use of Power BI, ServiceNow, or Azure DevOps—or willingness to learn quickly - Change Leadership: - Proven ability to lead teams through process, technology, or operating model change Preferred - Experience working with offshore/global teams and distributed domestic teams - Long Term Care or complex in-force policy administration experience Benefits - The annual compensation range starts at $90,000 but can increase depending on experience and qualifications

Chronic Care Staffing is Hiring a Remote RPM Coordinator (CMA/RMA or LPN)! Location: Remote Employment Type: Full-Time Pay Range: $19.50 – $24.00 per hour Overview Chronic Care Staffing is seeking a detail-oriented and patient-focused Remote RPM Coordinator to support patients managing chronic and high-risk conditions through Remote Patient Monitoring (RPM) services. In this role, you will monitor biometric data, provide device education, identify abnormal readings, and coordinate care with providers to improve patient outcomes and reduce hospitalizations. This position is ideal for healthcare professionals who thrive in a structured, remote care environment. Key Responsibilities - Conduct onboarding and device education calls for new RPM patients - Monitor incoming biometric data (blood pressure, glucose, weight, oxygen saturation) daily - Identify abnormal readings and escalate findings according to established protocols - Perform monthly engagement calls to assess patient condition and address concerns - Troubleshoot device connectivity and usage issues - Communicate effectively with patients and caregivers regarding care goals and progress - Promote adherence to individualized care plans and encourage self-management - Accurately document patient interactions in EHR and RPM platforms - Ensure compliance with CMS RPM billing and documentation guidelines - Maintain productivity standards for monitoring and outreach

HMA is the premier third-party health plan administrator across the PNW and beyond. We relentlessly deliver on our promise to provide medium to large-size employers with customized health plans. We offer various high-quality, affordable healthcare plan options supported with best-in-class customer service.  We are proud to say that for four years, HMA has been chosen as a ‘Washington’s Best Workplaces’ by our Staff and PSBJ™. Our vision, ‘Proving What’s Possible in Healthcare™,’ and our values, People First!, Be Extraordinary, Work Courageously, Own It, and Win Together, shape our culture, influence our decisions, and drive our results. What we are looking for: We are always searching for unique people to diversify our team. We only hire people that care deeply about others, thrive in evolving environments, gain satisfaction from being part of a team, are motivated by tackling complex challenges, are courageous enough to share ideas, action-oriented, resilient, and results-driven.  What you can expect: You can expect an inclusive, flexible, and fun culture, comprehensive salary, pay transparency, benefits, and time off package with plenty of personal development and growth opportunities. If you are looking for meaningful work, a clear purpose, high standards, work/life balance, and the ability to contribute to something important, find out more about us at: https://www.accesshma.com/ How YOU will make a Difference:  HMA is embarking on a multi‑year transformation initiative focused on modernizing HMA’s claims processing capabilities. Over the next three years, we are transitioning to a new, more efficient claims system that will strengthen accuracy, improve member and client experience, and support long‑term operational growth. This project brings together teams across HMA to rethink processes, adopt new technologies, and build a stronger foundation for the future. Why we need a Service Reliability Engineer: - Ensure reliability and performance of a mission‑critical claims platform as it is built and scaled. The new claims system will be a large, distributed application supporting core business operations. - Improve system stability while accelerating delivery during the migration. - Proactively measure, monitor, and optimize system health before issues reach Claims Operations. Claims failures often surface as backlogs or manual rework rather than obvious outages. - Provide dedicated operational ownership across complex, multi‑team systems. The migration introduces multiple applications, vendors, and handoffs. - Build sustainable, automated systems with clear service‑level expectations. What YOU will do:   - Build software and systems to manage platform infrastructure and applications - Improve reliability, quality, and time-to-market of our suite of software solutions - Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating for continual improvement - Provide primary operational support and engineering for multiple large-scale distributed software applications - Gather and analyze metrics from operating systems as well as applications to assist in performance tuning and fault finding - Partner with development teams to improve services through rigorous testing and release procedures - Participate in system design consulting, platform management, and capacity planning - Create sustainable systems and services through automation and uplifts - Balance feature development speed and reliability with well-defined service-level objectives