• Interacts with customers via telephone, e-mail, or video meeting to assist with a variety of customer inquiries and issues. • Review customer contracts to determine terms and conditions as well as billing accuracy. • Perform monthly billing audit • Demonstrates good oral and written communication skills, with ability to articulate relevant information and directions in an organized and concise manner. • Explains invoices, contracts, and dispute resolutions effectively to ensure customer understanding. • Navigates through multiple internal systems to retrieve relevant information for resolving billing issues. • Maintains and coordinates interdepartmental communications as they apply to customer problem resolution. • Consistently meets or exceeds established goals and performance metrics. • Must be able to work in a fast-paced, often high-pressure environment, with proven ability to maintain composure in stressful situations and manage and diffuse angry or upset customers. • Regular, consistent and punctual attendance. • Must be able to work variable schedule(s) and overtime as necessary.

About us: At Remote Talent LATAM, we connect top Latin American talent with leading U.S. marketing agencies. We guide businesses and candidates through every step of the hiring process, ensuring the perfect match in skills, culture, and goals. While we’re not direct employers, we act as a trusted partner, bridging the gap between exceptional talent and growing opportunities Our Client: Our client is a growth-stage digital marketing agency in the US that helps businesses scale through data-driven marketing strategies and execution. Their services span Paid Media, SEO, Content, Social Media, Web Development, and Web Design, with a strong focus on operational excellence, accountability, and long-term client partnerships. About the Role: We’re looking for a senior-level SEO Specialist who can confidently own on-page SEO from audit to execution and drive real, measurable results. You’ll work closely with our client's SEO Team Lead and Project Manager, focusing purely on optimization and implementation. If you’re organized, data-driven, and enjoy taking ownership of your work, this role could be a great fit for you. What you will do: You’ll own on-page SEO for our client websites, helping improve visibility, site health, and overall performance. You’ll work closely with our internal SEO team to turn audits and insights into clear, effective optimizations that make a real impact. Responsabilities: - Conduct SEO audits for new and existing client sites using SEMRush - Execute on-page SEO improvements, including titles, meta descriptions, headers, content optimization, internal linking, and schema - Implement technical SEO best practices such as improving site structure, crawlability, indexation, page speed, and overall site health - Apply AEO and GEO strategies to improve visibility in AI-driven search experiences like ChatGPT and Google SGE - Collaborate with the SEO team and AI Content Writer to ensure strong keyword, AEO, and GEO alignment - Manage tasks, timelines, and documentation in ClickUp - Maintain organized changelogs and follow internal SEO workflows.

About us: At Remote Talent LATAM, we connect top Latin American talent with leading U.S. marketing agencies. We guide businesses and candidates through every step of the hiring process, ensuring the perfect match in skills, culture, and goals. While we’re not direct employers, we act as a trusted partner, bridging the gap between exceptional talent and growing opportunities Our Client: Our client is a growth-stage digital marketing agency in the US that helps businesses scale through data-driven marketing strategies and execution. Their services span Paid Media, SEO, Content, Social Media, Web Development, and Web Design, with a strong focus on operational excellence, accountability, and long-term client partnerships. About the Role: We’re looking for a senior-level SEO Specialist who can confidently own on-page SEO from audit to execution and drive real, measurable results. You’ll work closely with our client's SEO Team Lead and Project Manager, focusing purely on optimization and implementation. If you’re organized, data-driven, and enjoy taking ownership of your work, this role could be a great fit for you. What you will do: You’ll own on-page SEO for our client websites, helping improve visibility, site health, and overall performance. You’ll work closely with our internal SEO team to turn audits and insights into clear, effective optimizations that make a real impact. Responsabilities: - Conduct SEO audits for new and existing client sites using SEMRush - Execute on-page SEO improvements, including titles, meta descriptions, headers, content optimization, internal linking, and schema - Implement technical SEO best practices such as improving site structure, crawlability, indexation, page speed, and overall site health - Apply AEO and GEO strategies to improve visibility in AI-driven search experiences like ChatGPT and Google SGE - Collaborate with the SEO team and AI Content Writer to ensure strong keyword, AEO, and GEO alignment - Manage tasks, timelines, and documentation in ClickUp - Maintain organized changelogs and follow internal SEO workflows.

About us: At Remote Talent LATAM, we connect top Latin American talent with leading U.S. marketing agencies. We guide businesses and candidates through every step of the hiring process, ensuring the perfect match in skills, culture, and goals. While we’re not direct employers, we act as a trusted partner, bridging the gap between exceptional talent and growing opportunities Our Client: Our client is a growth-stage digital marketing agency in the US that helps businesses scale through data-driven marketing strategies and execution. Their services span Paid Media, SEO, Content, Social Media, Web Development, and Web Design, with a strong focus on operational excellence, accountability, and long-term client partnerships. About the Role: We’re looking for a senior-level SEO Specialist who can confidently own on-page SEO from audit to execution and drive real, measurable results. You’ll work closely with our client's SEO Team Lead and Project Manager, focusing purely on optimization and implementation. If you’re organized, data-driven, and enjoy taking ownership of your work, this role could be a great fit for you. What you will do: You’ll own on-page SEO for our client websites, helping improve visibility, site health, and overall performance. You’ll work closely with our internal SEO team to turn audits and insights into clear, effective optimizations that make a real impact. Responsabilities: - Conduct SEO audits for new and existing client sites using SEMRush - Execute on-page SEO improvements, including titles, meta descriptions, headers, content optimization, internal linking, and schema - Implement technical SEO best practices such as improving site structure, crawlability, indexation, page speed, and overall site health - Apply AEO and GEO strategies to improve visibility in AI-driven search experiences like ChatGPT and Google SGE - Collaborate with the SEO team and AI Content Writer to ensure strong keyword, AEO, and GEO alignment - Manage tasks, timelines, and documentation in ClickUp - Maintain organized changelogs and follow internal SEO workflows.