• Create, update, and maintain high-quality Help Center support articles, ensuring clarity, consistency, and accuracy. • Prepare well-structured drafts in the Content Management System (CMS) and edit images for articles, submitting content for review and approval. • Collaborate with cross-functional teams to gather product information and develop new support content that meets customer needs. • Contribute to technical and strategic initiatives, including Help Center coding (JavaScript, HTML, CSS), SEO optimization, data analysis, chatbot flows, and industry research. • Identify content gaps, implement process improvements, and own projects that enhance the Help Center and overall customer experience.

Role Description The Regulatory Writing Contractor is a professional responsible for the creation of regulatory materials for investigational and marketed products in alignment with regulatory and compliance practices. The individual will work directly with client teams to manage regulatory writing projects. Qualifications - Above average attention to detail, teamwork and initiative. - Ability to interact with clients and other departments within the company and be proficient in e-mail and verbal communication. - Proficient in Microsoft Excel, PowerPoint, and Word and quickly able to learn new software. - Ability to apply regulatory guidelines to content development. Requirements - Regulatory writing skills with mastery of 3 or more regulatory document types (e.g., clinical study protocols, clinical study reports, briefing documents, IND, NDA, and MAA components). - Solid understanding of and ability to apply the statistical, regulatory, and medical communication concepts needed to independently write regulatory documents in more than 1 therapeutic area. - Manages at least 3 single-document projects simultaneously. - Working knowledge of relevant regulatory guidance (e.g., ICH, FDA, EMA) for clinical trial conduct, including document-specific guidance. - Core cross-functional clinical research roles and procedures, and how they relate to document preparation. - Acts as a primary writer and/or project manager for key documents and projects. - Ensures document accuracy, completeness, and consistency of messaging. - Organizes and leads cross-functional document review meetings, clarifies and incorporates feedback, works with cross-functional subject matter experts to resolve unclear comments and differences of opinion between functional areas. - Performs document-level QC (including abbreviations, references to sources, data in text versus data in tables, figures, or graphs, etc.) and writer peer review (logical flow, sense check etc.). - Leads project-level management activities, i.e., timeline preparation and oversight and meeting scheduling. - Understands and complies with SOPs, templates, best practices, policies, and regulatory writing style guides. - Develops project-level lexicons and conventions. Benefits - Ethical - Ability to conform to a set of values and accepted standards. - Accountability - Ability to accept responsibility and account for his/her actions. - Accuracy - Ability to perform work accurately and thoroughly. - Analytical Skills - Ability to use thinking and reasoning to solve a problem. - Detail-Oriented - Ability to pay attention to the minute details of a project or task. - Self-Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative. - Organized - Possesses the trait of being well organized or following a systematic method of performing a task. - Tactful - Ability to show consideration for and maintain good relations with others. - Problem Solving - Ability to find a solution for or to deal proactively with work-related problems. - Project Management - Ability to develop and complete a project in a timely manner. - Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others. - Customer-Oriented - Ability to take care of client needs while following company procedures. - Communication, Written - Ability to communicate clearly and concisely in writing. - Communication, Oral - Ability to communicate effectively and professionally with others using the spoken word. Ability to present information to clients via videoconference or phone presentations. - Applied Learning - Ability to participate in needed learning activities in a way that makes the most of the learning experience. - Working Under Pressure - Ability to complete assigned tasks under stressful situations. - Regulatory Understanding - Ability to apply regulatory and compliance guidelines to the pharmaceutical industry. - Time Management - Uses time effectively and productively, prioritizes tasks, delivers results on time, solves problems quickly and decisively. - Work Ethic - Highly motivated, produces consistent high-quality work, has a desire to work hard, takes responsibility, learns from mistakes, follows through with commitments, is professional, is inclusive and welcoming, has respect for others, and goes above and beyond what is required. - Behavior and Attitude - Treats others with respect, projects and promotes a positive attitude, uses appropriate behavior, establishes good working relationships, resolves conflict effectively, and speaks kindly to others. Skills and Abilities - Education: Advanced degree in a scientific discipline (e.g., life sciences, pharmacy, medicine) or relevant work experience; or equivalent combination of education, training, and experience. - Experience: More than 2 years (typically >5 years) of experience in scientific/medical/regulatory writing in the pharmaceutical domain. - Computer Skills: Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.

Title: Senior Writer, Content Location: Chicago, IL Job Description: We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. As an equal opportunity employer Walker Sands is committed to diversity, equity, and inclusion and welcomes everyone to our team. In your application, please feel free to note which pronouns you use (For example – she/her/hers, he/him/his, they/them/theirs, etc). If you need reasonable accommodation at any point in the application or interview process, please let us know. Walker Sands is looking for a Senior Writer to help shape and elevate how our clients show up as industry leaders. This is a senior, client-facing role for a writer who brings strong editorial instincts, a sharp point of view and experience developing executive and brand thought leadership. You’ll work closely with content, PR and strategy teams to create B2B content that builds authority, drives visibility and supports broader marketing and communications goals. You’ll play a central role in defining and delivering B2B content for high-impact thought leadership programs while also contributing to a wide range of content initiatives — partnering with clients and other teams to turn complex ideas into clear, compelling narratives that resonate with key audiences. What You’ll Do Drive Executive & Brand Thought Leadership - Help evolve and execute Walker Sands’ approach to executive and brand thought leadership across accounts - Position clients as credible, differentiated voices in their industries - Partner with PR, strategy and account teams to align thought leadership with media, speaking and brand opportunities - Identify timely topics and narratives that connect client expertise to industry trends and conversations Create High-Impact B2B Content Across Formats - Write and edit a range of content, including thought leadership (bylines, LinkedIn posts, keynote materials, expert commentary) as well as blogs, ebooks, data reports, white papers, campaign assets and other marketing content - Contribute to integrated content programs that support brand awareness, engagement and demand generation goals - Collaborate directly with executives and subject matter experts to capture their voice and perspective, as well as with internal teams to develop content aligned to campaign objectives - Translate complex or technical ideas into clear, engaging and authoritative content - Ensure all content meets a high bar for quality, clarity and originality Act as a B2B Content Leader - Serve as an internal expert on executive and brand thought leadership best practices - Guide teams on tone, messaging and content formats that resonate with media and target audiences - Contribute to the development of frameworks, examples and training that elevate thought leadership across the agency - Identify opportunities to expand thought leadership programs for existing clients and connect them to broader content and campaign initiatives Support Client and Team Success - Present ideas and content to clients with confidence and clarity - Provide editorial direction and feedback to other writers and team members - Contribute to new business efforts through ideation and strategic input - Flex across content types and priorities, stepping in to support high-priority or complex assignments beyond thought leadership - Collaborate cross-functionally to ensure content aligns with broader campaign, communications and marketing goals What You’ll Bring - 4+ years of experience in B2B writing, journalism, PR or content marketing, with a strong focus on thought leadership - Experience developing executive voice and positioning for senior leaders - A portfolio that includes bylines, opinion pieces, LinkedIn content, speeches or similar formats - Strong understanding of what makes content compelling, credible and relevant in media and professional channels - Excellent writing and editing skills, with a clear sense of structure, tone and narrative - Experience interviewing executives or subject matter experts and translating conversations into polished content - Confidence working directly with clients and presenting ideas - Agency, media or newsroom experience preferred - Curiosity about business, technology and industry trends - Familiarity with AI tools and emerging technologies preferred Why This Role Matters At Walker Sands, thought leadership is a critical way we help B2B clients build credibility, and it works best when integrated into a broader content ecosystem that drives awareness, engagement and demand. This role is an opportunity to shape how our clients’ voices are defined and amplified — and to help raise the bar for what effective, modern thought leadership looks like across the agency. Compensation + Benefits - We strive for salary range transparency in our hiring process. This is a major step towards not only complying with regulations where required, but also to make sure pay equity and DEI are top of mind during the hiring process. Base salary is only a part of the total rewards package – this role will also be eligible for a bonus based on company performance, as well as benefits. Below is the starting salary for this role: Starting Salary: 77,500 – 81,300 a year - Placement on the salary scale will be determined by various factors, such as, but not limited to, relevant qualifications, certifications, experience, skills, seniority, geographic location, performance, education, business or organizational requirements and internal equity. - Starting salaries are not inclusive of a full range of compensation for this role and are instead meant to reflect the expected beginning salary for a new hire. Merit-based increases can be earned after time in role. Total Rewards Package: - Health Coverage: Comprehensive medical, dental, and vision plans, plus mental health resources, pet insurance, fertility benefits, and more. - Retirement Savings: Employer-matched 401(k) and access to financial planning services. - Flexible PTO: Take time as needed for vacations, mental health, or personal days. Includes 8 paid holidays, half-day summer Fridays, and a week off between Christmas and New Year. - Hybrid Work: Mix of in-office and remote work, with tools to stay connected across teams. - Milestone Sabbatical: Celebrate five years with a two-week sabbatical and a $2,000 gift. - Family Support: Generous paid leave for new parents and caregivers, plus policies for pregnancy loss, adoption challenges, and more. - Growth Opportunities: Clear career paths, mentorship programs, and learning events to help you grow professionally. - Culture: Our agency values our supportive, collaborative culture where we work hard to achieve the best outcomes for clients. Read more on our website here! #LI-Hybrid

• Create and edit a wide range of marketing collateral, including ebooks, whitepapers, case studies, presentations, etc. • Write and manage regular newsletters for customers, prospects and internal stakeholders • Develop thought leadership content such as blog posts, articles, opinion pieces and contributed content for external publications • Write and optimize website content, ensuring clarity, consistency of messaging and alignment with SEO best practices • Support messaging development for new products, features, campaigns, and go‑to‑market initiatives • Maintain brand tone of voice across all written materials • Collaborate with subject matter experts, product managers, and marketers to gather insights and turn them into effective content • Edit and proofread content from other contributors to ensure quality and brand alignment • Manage multiple projects and deadlines with strong attention to detail