The XTIUM global team is made up of a group of diverse and talented professionals who are all driven by the same goal: excellence and continuous improvement. We are all about embracing challenges, keeping the lines of communication open and working together. We take ownership of our work, focus on learning and growing and hold ourselves accountable to our colleagues and customers. Together, we strive to push boundaries, make an impact and inspire each other to reach our full potential. Job Description: About the Role The Director, IT Service Desk and General Manager, India Operations is a senior leadership role with dual responsibilities: overseeing global IT support and leading the operational management of the India entity. IT Service Desk Leadership: Responsible for global IT support operations, ensuring high‑quality end‑user services, efficient incident resolution, and a strong user experience. This role provides strategic direction, operational leadership, and continuous improvement aligned with enterprise IT strategy. General Manager, India Operations: Oversees the India entity’s leadership, governance, compliance, financial management, and day‑to‑day operations. Ensures adherence to local regulations, corporate policies, and financial standards while supporting business growth and operational efficiency. What You Will Do IT Service Desk Leader - Establish service standards, SLAs, KPIs, and governance models. - Drive a customer-centric support culture across service teams. - Ensure efficient handling of incidents, service requests, problem management, and escalations. - Implement best practices in IT Service Management (ITSM). - Ensure strong governance across Incident, Problem, Change, and Request Management. - Maintain compliance with ITIL frameworks and service management standards. - Monitor CSAT, NPS, and service metrics. - Implement proactive support models and shift-left strategies. - Introduce AI-based service desk solutions, chatbots, and knowledge management systems. - Lead transformation initiatives including automation, AI-enabled support, and self-service adoption, service optimization. - Lead and develop large global service desk teams. - Manage service desk budgets, cost optimization, and financial planning. - Track and report operational performance metrics. - Identify opportunities for cost reduction through automation and process improvement. Country Leadership & Governance - Provide overall leadership and governance for the India operations. - Ensure alignment with corporate strategy, compliance requirements, and operational standards. - Facilitate regular governance reviews and leadership connects with global teams. - Enable leadership development and succession planning. - Manage board-related matters and documentation. - Ensure compliance with corporate governance standards. - Oversee and ensure compliance with financial operations including: Accounts Payable (AP), Accounts Receivable (AR), MIS reporting, TDS and related tax compliance, Inward remittances, payment processing and Periodic financial statements - Ensure timely completion and reporting of all statutory and regulatory requirements - Ensure compliance with local statutory regulations and reporting requirements. - Collaborate with consultants and advisors for regulatory matters. - Ensure implementation and compliance with corporate policies. - Serve as the primary India representative and oversee operational infrastructure. - Maintain year-wise records and documentation related to India operations. - Ensure proper archiving of compliance, financial, regulatory, and operational records. Preferred Qualifications - 20+ years of IT experience - Experience managing global support operations - 15+ years leading large service desk or IT support organizations - Experience managing country operations or business unit leadership - Strong understanding of Indian statutory, corporate regulations, governance - Background in finance, operations, or business leadership - Strong risk management and regulatory awareness

• Lead the end-to-end training lifecycle including needs assessment, planning, scheduling, enrollment, delivery logistics, attendance tracking, evaluations, and recordkeeping • Maintain a centralized training calendar for onboarding, refreshers and role-based development programs ensuring also coverage for all partners involved in P2P process. • Lead the design and standardization of training assets (videos, e‑learning modules, playbooks , simulations) and introduce modern learning approaches such as microlearning, digital learning, and scenario‑based training • Develop the competency matrix for all roles involved in P2P process as well as all other roles within Operations ensuring understanding of process changes, systems, and performance requirements • Map competencies to proficiency levels per each role and link to training paths, certifications, and development plans • Conduct quarterly skills gap analyses and recommend targeted upskilling or cross‑skilling strategies • Lead communications for process, policy, and system changes and act as the channel for operational updates, ensuring message consistency across all teams and shifts. • Create user‑centric change materials such as quick reference guides, micro‑videos, release notes, and “what's changing” summaries, facilitate lunch and learns. • Promote a culture of learning, continuous improvement, and knowledge sharing across Operations • Help develop internal trainers, SMEs, and informal leaders trough coaching and capability-building programs • Introduce recognition programs for upskilling, quality improvements, or learning achievements. • Facilitate workshops across teams, ensuring disciplined application of RCA tools (5‑Why, Ishikawa, Pareto, SIPOC) and define corrective/preventive actions to closure. • Build problem‑solving capability in the organization by coaching supervisors and SMEs on RCA methods and corrective action planning. • Establish problem‑solving standards, templates, and documentation routines to ensure quality and closure.

POSITION: PATIENT ACCESS SPECIALIST - REMOTE DEPT: PATIENT ACCESS TELE ACCESS HOURS: VARIED, FLEX, FLOAT, WEEKENDS, HOLIDAYS STATUS: FULL TIME / 80 HOURS PER PAY The Patient Access Specialist is responsible for the financial counseling, collecting co-pays and deductibles and/or providing financial assistance education to patients and their families. They are responsible for stat registering, scheduling appointments, completion of registration by collecting and entering all pertinent financial and demographic information into the ADT system, verifying insurance benefit information, generation of the ABN, reviewing orders for compliancy, completion of MSP, obtaining financial and treatment consents, placing of ordered medical procedures, obtaining a pre-certification when applicable while maintaining compliance with regulatory requirements. The Patient Access Specialist must demonstrate Customer Focus with Patience, Composure, and Compassion. Must be able to Deal with Ambiguity by effectively coping with change; possess strong Time Management skills, Interpersonal Savvy, while supporting Peer Relationships. Demonstrates expert Functional/Technical skills while providing financial assessment and evaluation of each patient entering the hospital. The Patient Access Specialist must comprehend the hospital’s financial policies, possess the ability to apply it to the patient, and secure payment for the patient’s hospital liability. Patient Access Specialist are required to maintain excellent customer service standards at all times in order to effectively communicate with physicians, physician offices, patients, and co-workers. Patient Access Specialists are required to efficiently perform all duties while ensuring patient confidentiality and privacy rights. Education Minimum Level of Education Required: High School completion / GED Additional requirements: Preferred educational qualifications: Associates Degree preferred in healthcare or related business field. Position specific testing requirement: Must be proficient in Windows- based computer technology, including keyboarding and typing at least 25 wpm. Licensure/Certification/Registration Medical Terminology certification preferred. Experience Minimum Level of Experience Required: 1 - 3 years of job-related experience Preferred experience: Customer service, general clerical/office, hospital, medical office/clinic, or insurance company. Applicable class work may be substituted for previous work experience.

Events Operations Representative - Performance Job Category: Administrative Full-Time Hybrid Raleigh, NC 27617, USA Job Details Description The Performance Event Operations Representative is responsible for the efficient processing of event applications and results. This position requires the ability to work within AKC platforms and provide a high level of customer service to AKC clubs and participants. Day-to-day functions include the recording of event results from approximately 15 different sports to individual dog records and assisting clubs with their upcoming events. This position also entails the handling of customer inquiries from both dog owners and clubs to review results, dog awards, and titles earned as well as making official corrections and completing event application requests. This role requires the ability to use critical thinking skills by analyzing and working in the confines of each sport’s regulations, rules, policies, and procedures as they apply. This is not a data entry position. This position demands a motivated team player, one who is flexible according to the daily prioritization of workloads and can handle the pressure of deadlines. *This position is a hybrid role with a remote/onsite schedule in our Raleigh office. Primary Job Duties - Inputs all information pertaining to the event results for performance event types. Evaluates the information and anticipates possible issues with results processing. Addresses issues proactively by contacting the show secretary and/or exhibitor and assisting with resolutions. Maintains order and organization of all results. - Answers telephone inquiries regarding the status of results. Assists clubs using the online event management system. Facilitates callers’ use of AKC’s website by answering questions concerning navigation, and use of features relating to areas, such as judges' search functions and upcoming shows. - E-files event results, secretary’s reports and associated fees, faxed documents, emails, and other pertinent documentation. Assist with the cataloging and storage of event results. - Analyzes incoming data. Data may be submitted on paper, online, or via fax. Enters paper records into the appropriate data entry application, scanning images into AKC records where appropriate. Assesses information pertaining to event results for event types listed above. Data should be submitted by event secretaries, but input may also be received from club members and other customers, such as trainers and handlers. - Evaluates incoming information and determine validity in relation to AKC standard procedures and regulations. - Anticipates possible issues with results processing. Addresses issues proactively by contacting the event secretary and assisting with resolutions. - Pursues outstanding results by contacting the event secretary and/or club officers to ensure results are received and processed prior to monthly deadlines. May have to aggressively pursue some outstanding event results. - Phone conversations, email, or written correspondence working with customers to resolve issues. Carefully documenting all information received from customers. Most correspondence is handled via email so the representative can scan the information under the event record in the system. - Composes and files correspondence related to the cancellation of awards. This often results in responses from upset customers. Must be able to diplomatically explain the situation to the customer by citing the appropriate rule or regulation and how it applies to each occasion. - On a monthly rotating schedule, boxes, labels, and catalogs event results for transport to storage. These records must be handled in a meticulous manner to ensure easy retrieval. - Inputs large and numerous credit card payments. - Receives and processes financial data relating to events, and issues refund requests where necessary. Required Skills, Specialized Knowledge and Competency Requirements - Strong analytical, problem-solving, and decision-making skills. - Computer literate with experience using Microsoft Office software as well as various other software applications to handle day-to-day tasks. - Must be able to function in a high-stress environment with frequent distractions, minimal direction, and heavy production requirements. - Strong verbal and written communication skills. Qualifications Education Required High School or better. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.