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Customer Support Manager – Team Leader

Customer SupportCustomer SupportFull TimeRemoteSeniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

Croatia

Posted

58 days ago

Salary

€1.5K - €2.3K / month

Seniority

Senior

English

Job Description

Customer Support Manager – Team Leader

Inspiration Commerce Group

• Lead and develop a team of 3–4 Customer Support Agents • Own the escalations queue in Gorgias • Build, document, and improve support SOPs • Oversee Gorgias configuration • Use Shopify for order lookups and refunds • Monitor team performance and report on metrics • Collaborate on operations team launches and promotions • Solve tickets alongside CS team with lower KPIs

Job Requirements

  • Proven track record managing or leading a customer support team
  • Strong communicator
  • Ownership mentality
  • Startup mindset
  • Hands-on experience with Gorgias preferred
  • Solid familiarity with Shopify expected
  • Fluent in English; additional languages a plus

Benefits

  • 20 days of vacation per year
  • Fully remote, flexible work environment
  • Direct exposure to senior leadership
  • Chance to shape operations across two growing luxury brands

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