Role Description You will be a part of the Client Service Team (reporting to Research Director) and you will play a crucial role in building and maintaining strong relationships with our clients. You will be responsible for managing and growing key client accounts, ensuring client satisfaction, and maximizing their utilization of our online panels. Along with promoting and selling our research/panel services, you will be the main point of contact with the client and directly managing/supervising the project execution with the support of a fieldwork team. Finally, you will also be involved in strategic activities to identify and generate new streams of business to grow your team territory. Responsibilities - Identify opportunities for account expansion and upselling of additional services, driving incremental revenue generation. - Participate in lead generation and new business activities, supporting the acquisition of new clients and opportunities. - Manage and grow a portfolio of key client accounts (medium to big size/complexity), ensuring client satisfaction, retention, and revenue growth. - Coordinate the execution of medium to complex research projects, ensuring timely delivery of results. - Provide full guidance for sampling strategy development and monitor fieldwork performance. - Maintain excellent day-to-day communication with clients, advising on potential roadblocks and corrective actions to ensure the best service and client satisfaction throughout the project lifecycle. - Monitor project financials and performance metrics, ensuring projects are delivered on time, within budget, and to client expectations. Qualifications - 2-4 years of experience in both account management and/or project management within the market research, consulting, or online panel industry. - Strong communication and interpersonal skills. - Fluent English, both spoken and written. - Fluent German would be an advantage. - Excellent problem-solving abilities. - Entrepreneurial mindset – every day is different: we try, we fail, we try again and succeed. - Ability to work independently and as part of a team. - Proficiency in using CRM software and Microsoft Office Suite. - Research/Statistics/Data Science background is a bonus. Benefits - B2B contract. - Fully remote position. - Performance-based bonuses. - Professional development opportunities. - International Team setup. - Flexible Working Policy. - A collaborative and innovative work environment. - Working with newest technologies and using modern tools (including MacBook). - 21 days of holidays + bank holidays. Salary Competitive package depending on experience.

Role Description The Clinical Research Coordinator, Level 2 (CRC2) is a specialized, independent research professional who ensures oversight and compliance of system-wide SHC clinical research activities for the Retrospective Core. Reporting to the Clinical Research Program Manager (CRPM) of the Retrospective Core in the Research Programs Office at SHC International Headquarters, the CRC provides support in accordance with SHC’s policies and procedures, SHC’s hospital regulations, the Code of Federal Regulation, and Good Clinical Practice guidelines, when applicable. The CRC works closely with the CRPM, SHC scientific and medical staff investigators and other research personnel to appropriately collect and safeguard data. This position’s main responsibilities are to help ensure proper study conduct, management, and the quality of data and data safeguards. Responsibilities - Study Management and Operations (Good Clinical Practice) - Maintains a contemporary knowledge of clinical research regulatory requirements. - Supports the investigators’ development of SHC investigator-initiated research protocols via the Retrospective Core. - Supports the implementation of approved research protocols. - Ensures studies are conducted in compliance with the approved protocol, Good Clinical Practice (GCP) guidelines, applicable regulatory requirements, SHC policies and standards. - Responsible for tracking all aspects of projects including all study, investigator and Institutional Review Board (IRB) information. - Actively collaborates with applicable headquarters departments, including Research Programs, Legal, and Compliance related to protocol reviews, IRB submissions, sponsored contracts, material transfers, data use agreements, and HIPAA compliance for projects conducted within SHC. - Works closely with investigators, Retrospective Core team members, study sponsor and regulatory agencies to conduct and report the results of clinical research. - Data Management and Informatics - Coordinates the collection and management of data throughout a clinical study. - Evaluates protocols under consideration for feasibility, including the process for data collection, entry, storage and reporting. - Assists in the development of procedures to standardize data collection and management, including the safeguarding of data, for each protocol. - Responsible for timely data collection. - Ensures accurate entry of research and outcome data into secure research databases. - Verifies data accuracy through internal quality control measures to confirm reported study data is accurate, complete, and verifiable from source documents. - Provides timely responses to data queries; reviews source documents and addresses data discrepancies. - Participates in timely and thorough data cleaning and database lock procedures in preparation for data analysis. - Contributes in compiling, critically analyzing and preparing study results, when applicable. - Provides input into the dissemination of research results by verifying all regulatory and compliance criteria are met and assisting with abstract and manuscript preparation and submission, as applicable. - Ethical and Participant Safety Considerations - Demonstrates knowledge of ethical standards set forth by the Belmont Report, the Nuremberg Code and the International Conference of Harmonization GCP standards. - Exhibits a commitment to human subjects’ protection by providing the highest level of ethical and safety practices to protect all participants involved in research studies supported and approved by Shriners Hospitals for Children. - Maintains education in human subject protection and good clinical practice principles, and applies knowledge of those ethical principles. - Possesses a thorough understanding of the ethical issues involved with vulnerable pediatric populations, and identifies and implements additional safeguards that should be in place for SHC’s vulnerable populations. - Reports any concerns or issues directly to the Department of Research Programs or other appropriate departments for follow-up. - Safeguards all participants involved in a research study supported and approved by Shriners Hospitals for Children. - Maintains patient privacy throughout the study. - Collaborates with investigators and other research staff to mitigate risk. - Protects the rights and well-being of human subjects. - Confirms appropriate training and education are in place to safely perform study protocols. - Communication, Teamwork, and Professionalism - Facilitates Retrospective Core projects through collaborative, timely communications and teamwork. - Exhibits excellent communication and collaboration with the project investigator, Retrospective Core team and sponsors; and with appropriate outside entities. - Establishes and maintains collaborative relationships with all involved in clinical research operations. - Fosters teamwork by respecting and valuing the contributions of all involved in the clinical research process. - Works effectively with SHC leadership to ensure the research mission is upheld. - Maintains scientific integrity, intellectual honesty, and excellence. - Demonstrates interpersonal and professional skills, including but not limited to, professional appearance, tact, planning, punctuality, dependability and the ability to work effectively with a wide range of individuals in a diverse community. - Provides expertise consultation and mentorship to site staff, residence, students, and volunteers with respect to research processes, Good Clinical Practices, and regulations governing clinical research. - Interacts with other departments in a professional and timely manner to facilitate research coordination. Qualifications - 3 years of Clinical research experience, e.g. experience with site management, study management, IRBs, and federal regulations regarding clinical research compliance. - Bachelor's Degree in clinical research, science or other healthcare related field - or 5 years of specific job-related experience in the administration of clinical research. Requirements - Experience in the coordination of intergroup or multi-site clinical studies. - Experience with data management including creating data dictionaries, monitoring data for completeness, preparing data sets for analysis. - Experience and interest in working with the pediatric population and/or pediatric orthopedics. - Experience with coding languages such as Python and SQL. - CCRP or CCRC certification. Benefits - Medical coverage on the first day of employment. - Eligibility for a 403(b) and Roth 403(b) Retirement Saving Plan with matching contributions of up to 6% after one year of service. - Paid time off for full-time and part-time employees (40+ hours per pay period). - Life insurance, short-term and long-term disability, and Flexible Spending Account (FSA) plans. - Health Savings Account (HSA) if a High Deductible Health Plan (HDHP) is elected. - Tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance and more for full-time and part-time employees. - Coverage available to employees and their qualified dependents in accordance with the plans. - Benefits may vary based on state law.

• Manages all operational aspects for implementation of one or more clinical trials and all activities from study start-up through database lock, ensuring Good Clinical Practices (GCP) and relevant SOPs are met • Manages study-related service providers and serves as the primary point of contact for contracted CROs, study staff, and contract labs as appropriate • Identifying potential risks and resolving issues with CROs; and ensuring study feasibility is performed as appropriate • Participates in CRO selection process, validates clinical scope of work, supports auxiliary service outsourcing, provides input into vendor management plan, reviews quality metrics, and shares lessons learned as required • Manages and executes vendor kick off meetings, face-to-face meetings, team training, and trial WebEx as required for trial execution • Reviews and oversees the development, review, and operational aspects of site investigator grants and grant payment in accordance with sponsor process requirements • Coordinates and manages investigator meetings including development of the agenda, management of slide development and review, coordination of meeting planner activities, and presenting at investigator meeting • Leads and/or supports clinical operational team meetings in support of the respective clinical trial including drafting agenda, collecting minutes, filing minutes in the TMF, tracking action items, providing ongoing status of trial enrollment and timelines, outlining vendor related deliverables, communicating risk/issues, and managing input from other internal and external partners

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: Clinical Specialist II, CPT - New Haven, CT Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to: - Career development with an international company where you can grow the career you dream of. - Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. - An excellent retirement savings plan with high employer contribution - Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. - A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. - A company that’s recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. Neuromodulation Our Neuromodulation business includes implantable devices compatible with mobile technology to help people who suffer from chronic pain and movement disorders. These non-opioid therapies allow us to provide interventional pain therapy to patients throughout the pain continuum. The Opportunity Our team is actively recruiting for a Clinical Specialist II, CPT in New Haven, CT. As a member of the clinical support team, is responsible for providing technical clinical expertise and support of the sales process to colleagues, current customers and/or potential customers. Works under general direction with clinical and sales teammates to identify and capitalize on sales opportunities by creating competency, comfort, and expertise with all Abbott Chronic Pain Therapies among physicians, support staff and customers within assigned geography. Performs work that involves a high degree of independence. Exercises independent judgment in planning, organizing, and performing work. Seeks to continually improve territory efficiency. What You’ll Work On - Provides technical, clinical, and programming assistance, primarily in support of 1-2 Territory Manager(s). - Assist Territory Managers in after-hours call support and activities. - Integrates into all accounts, builds trust and relationships, and establishes strong rapport with customers. - Proficient in complex programming, case support. - Works seamlessly with Territory Manager(s) allowing them increased selling time. - Will foster high trust relationships with customers, including the regional team members. - Will begin to conduct PCP work and educational in services, as directed. - As directed by sales manager, contacts, visits, and engages clients and potential clients in the Company’s products and addresses any client questions and concerns. - Provides medical professionals with sales support, information, and training on the use of Company products and with staff education, in-services, and technical troubleshooting. - Develop and maintain an in-depth knowledge of assigned accounts and customers to include competitor activity. - Conducts evaluations and develops sales strategies for capital equipment opportunities within accounts. - Collects and studies information about new and existing products and monitors competitor sales, prices, and products. - Provide feedback to providers both within operating room setting and outside operating room setting on the directions for use specific to implantable devices. - May attend trade shows where new products and technologies are showcased and conferences to meet other sales representatives and clients and discuss new product developments. - Uses clinical expertise to identify customer training and in-service needs with the goal of increasing customer usage, comfort and understating of all Abbott Chronic Pain Therapies product line. - Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments. - Provides sales support, clinical in-services, training, and guidance to current or potential customers. - Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors. - Performs other related duties and responsibilities, on occasion, as assigned. - Ability to travel 25% within assigned region and/or outside assigned region. Required Qualifications - Associates Degree or technical certification; preferred Bachelor’s Degree. - 1 - 2 years’ work experience, strong preference collaborating with patients in clinical setting. - The ability to communicate, understand and educate clinical data in the Chronic Pain Therapies space. - Strong clinical skills. - Excellent organizational, time management and prioritizing skills. - Excellent interpersonal verbal, written and presentation skills with ability to effectively communicate at multiple levels and to large groups within and outside the organization. - Capable of building strong working relationships with internal/external customers. - Capable of working unpredictable schedule that may occasionally change on short notice due to operating room schedule changes and or delays. - Accustomed to tight deadlines and managing multiple tasks. - Strong sense of urgency. - Ability to work in a highly matrixed and geographically diverse business environment. - Ability to work within a team and as an individual contributor in a fast-paced, changing environment. - Ability to leverage and/or engage others to accomplish projects. - Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization. - Multitasks, prioritizes, and meets deadlines in timely manner. - Capable of engaging customers in selling conversations as needed and as directed by Territory Manager. Preferred Qualifications - Patient interaction experience within health care related environment (Physical Therapy, medical product sales, RN, LPN). - Experience working in a broader enterprise/cross-division business unit model preferred. - 1-3 years’ experience with Abbott, or in similar spinal cord stimulation (SCS) setting or with another implantable medical device company. Apply Now Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews. The base pay for this position is $68,000.00 – $136,000.00In specific locations, the pay range may vary from the range posted. JOB FAMILY: Support Services DIVISION: NM Neuromodulation LOCATION: United States of America : Remote ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 25 % of the Time MEDICAL SURVEILLANCE: No SIGNIFICANT WORK ACTIVITIES: Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf