Volkswagen Financial Services, a wholly-owned subsidiary of Volkswagen Group, is the trusted key to mobility for its brand partners. We are committed to supporting the Audi, Ducati, and Volkswagen brands and their Dealers, specializing in providing accessible mobility solutions for its Customers. The company’s offerings include Retail Leasing, Retail Financing, Commercial Financing for new and used vehicles, and End-of-Term vehicle disposition. Role Description The Operations support representative is responsible for handling all administrative tasks for customer advocacy (collections, customer service and lease end department). Process lease transfers, refinancing and lien registrations for customers. Tasks within this Role • Process and complete inbound and outbound documentation from and to customers, such as, lien letters, soft letters, release letters, welcome letters, and other related tasks. • Send repossession notices to customers and provide the required auction documentation to facilitate the sale of vehicles. Complete the documentation for files intended for bailiffs and lawyers. Process insurance requests and cancel the coverage of insurance products. • Process total loss files and produce proofs of claim for notices and proposals of bankruptcy received and do the necessary follow-up to obtain releases. • Creation of deficiency balance letters • Ensure all lease and retail contracts have been properly registered with the appropriate provincial government registry as required by Personal Property Security Act (PPSA). Also responsible for processing any modifications to the original registration as needed based on business requirements. • Support the creation and processing of documents related to the lease transfer and refinance contracts. Qualification requirements Education • High school Diploma • Preferred: College diploma Experience • 1 years of experience with administrative tasks • Preferred: 1 to 3 years of related work experience Skills • Ability to communicate both verbally and written (French & English) • Attention to detail Work schedule Role Classification: Fully-Remote Internal Grade: 3 Salary is dependent on factors such as industry-based experience, skills, training, credentials, and other qualifications. The salary for this role is $45,000. Actual pay may vary based on experience, education, and internal compensation practices. All applications are thoroughly reviewed by our recruitment team, and no artificial intelligence or automated technologies are utilized in the screening process. Volkswagen Financial Services is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, family status, gender identity, gender expression, national origin, age, disability or any other characteristic protected by federal, or local laws. Volkswagen Financial Services is committed to accommodating applicants and employees with disabilities. Should you require accommodation during the recruitment and selection process, please advise in advance. Only shortlisted candidates will be contacted.

At SCP Health, what you do matters As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care. Why you will love working here: - Strong track record of providing excellent work/life balance. - Comprehensive benefits package and competitive compensation. - Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect. Responsibilities: - Provide telephonic clinical assessment, nursing triage, health information and patient education to a wide variety of patients across the health continuum and/or health education to culturally diverse population recently discharged from in-patient admission - Assists in directing patients to the most appropriate level of care. - Work closely with other members of the team to ensure adequate coordination. - Ability to use critical thinking skills and respond quickly and professionally under stressful, sometimes emergent situations. - Adheres to and participates in the Care Management process. - Provide outbound follow-up calls as necessary. - All other duties as assigned. Knowledge, Skills, and Abilities: - Must have excellent verbal and written communication skills with patients and all members of the healthcare team. - Must have excellent organizational skills and ability to complete competing priorities - Must have advanced computer skills. - Must be team oriented. EDUCATION (Required and/or Preferred): - High School Diploma – Required FIELD OF STUDY: - Nursing-LPN WORK EXPERIENCE/QUALIFICATIONS: - LPN bedside nursing experience - Home Health, Med Surg, or Emergency Department experience preferred REQUIRED LICENSES: - LPN License - Multistate License issued under the NLC (Nurse Licensure Compact) LOCATION: - Remote Role (SCP-Home Based) - Must reside in Louisiana and able to work Eastern time zone (shift starts at 8:30am EST) Pay Range: 18.00 - 28.00 USD per hourThis range represents the anticipated base salary for this role. Actual compensation will be determined based on experience, qualifications, and internal equity considerations. - We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance, including medical dental, vision insurance, a 401(k) plan with a company match, paid time off and holidays, professional development support, and employee wellness resources. Visit our website for further information. https://myscpbenefits.com/ Login name: corp-guest Password: weheal

• Onboarding and enrollment support — guiding individuals through registration, account setup, and program onboarding; typically the highest-volume interaction type • Service and status inquiries — responding to questions about the status of requests, referrals, orders, or pending actions and explaining next steps clearly • Benefits and coverage questions — explaining what is included under a member's plan, addressing billing questions, and supporting plan or account changes • Care navigation and escalation — directing individuals to the appropriate clinical or specialist team when a question falls outside the representative's scope • Follow-up and outreach — returning missed calls and voicemails within SLA; a consistent part of daily workflow • Ticket and case management — logging, tracking, and resolving interactions across phone and digital channels using a CRM or case management platform • Multi-system navigation — working across multiple platforms simultaneously, including CRM, communication, and knowledge management tools • Quality and productivity targets — meeting defined KPIs for answer rate, handle time, wrap-up, and quality scores • Training participation — completing all required training phases, including self-paced learning, shadowing, nesting, and ongoing quality calibration

• Own end-to-end enablement programs: Scale existing and scope new L&D initiatives by defining timelines, setting milestones, and driving cross-functional coordination to ensure smooth, high-quality rollouts. • Define and measure success: Build and operationalize learning metrics (e.g., training effectiveness, time to proficiency, quality impact), and continuously iterate on programs based on data, feedback, and evolving business needs. • Design high-impact learning experiences: Apply evidence-based instructional design to create clear, engaging, creative, and compliant learning across formats — including live sessions, virtual trainings, and on-demand resources (videos, micro-learnings, SOPs, facilitator guides, and assessments). • Build scalable learning systems: Develop structured programs and resources that support employee growth, improve confidence in role, and strengthen readiness for increased scope and responsibility. • Help evolve knowledge management: Contribute to and improve our knowledge systems to ensure teams have easy access to accurate, up-to-date information when they need it. • Maintain content quality and relevance: Regularly audit training and documentation, proactively updating materials to reflect product, policy, and process changes. • Partner cross-functionally to drive performance: Work closely with CS, Leadership, Quality, WFM, Strategy, and technical teams to identify performance gaps and deliver targeted, data-informed learning interventions.