Intradiem logo
Intradiem

Guaranteed Savings. Guaranteed Results.

Director, PMO – Implementation Experience

Location

United States

Posted

61 days ago

Salary

0

Seniority

Lead

Bachelor Degree10 yrs expEnglishPMP

Job Description

Director, PMO – Implementation Experience

Intradiem

• Lead and transform the Project Management Office division, developing innovative frameworks, automation solutions, and scalable methodologies that dramatically increase project delivery capacity and quality without proportional headcount increases in SaaS environments. • Design and implement comprehensive project management systems that leverage technology, standardization, and workflow optimization to achieve significant improvement in project throughput while maintaining exceptional customer satisfaction through technical implementations, pilots, migrations, and upgrades. • Build, develop, and lead a high-performing team of Project Managers and project professionals, fostering a culture of continuous improvement, accountability, and scalable delivery excellence while addressing quality focus and follow-through systematically. • Establish strategic collaborative relationships with Technical Experience, Product Development, Sales, Marketing, and executive leadership teams to ensure seamless project execution and business alignment. • Drive adoption and optimization of advanced project management platforms, automation tools, and integrated systems (Salesforce, Monday.com, etc.) to maximize efficiency, transparency, and customer impact while reducing manual effort. • Design sophisticated metrics frameworks, performance dashboards, and predictive analytics systems to track PMO effectiveness, forecast capacity needs, and drive strategic optimization decisions leveraging comprehensive reporting systems. • Ensure exceptional customer experience throughout all project lifecycles by maintaining low customer effort scores, proactive communication strategies, and systematic monitoring of customer sentiment during onboarding through ongoing support. • Serve as key executive stakeholder in strategic planning, capacity modeling, and high-level project reviews, providing insights on delivery scalability that support aggressive company expansion goals while ensuring projects exceed customer expectations. • Lead organizational transformation initiatives that enhance project delivery capabilities, implement industry-leading practices, and drive adoption of innovative approaches specifically designed for SaaS project management environments. • Establish comprehensive quality assurance frameworks, detailed review mechanisms, and risk mitigation strategies that ensure consistent project delivery excellence across diverse technical implementations while systematically addressing completeness and accuracy requirements. • Effectively partner with Sales organization for Statement of Work development, delivery planning, and project scoping that accelerates sales cycles and ensures successful project outcomes.

Job Requirements

  • Bachelor's degree in Business Administration, Project Management, Engineering, or related field. PMP, PMI-ACP, or equivalent advanced project management certification required. Master's degree in Business Administration, Project Management, or related field preferred.
  • 10+ years of progressive project management experience with minimum 5 years in senior leadership roles managing PMO functions in high-growth SaaS or technology companies with documented track record of scaling PMO operations and project delivery capacity without proportional headcount increases through process optimization, automation implementation, and methodology innovation.
  • Deep expertise in SaaS project management environments including customer implementations, technical integrations, product deployments, system migrations, and platform upgrades with clear understanding of SaaS business models, customer success metrics, and contact center technology or workforce management solutions preferred.
  • Proven success building, leading, and developing project management teams (10+ direct and indirect reports) with strong performance management capabilities, talent development focus, and experience implementing systematic accountability and follow-through processes.
  • Strong background in designing and implementing scalable project management frameworks, governance structures, automation tools, and operational excellence programs that drive measurable business outcomes with advanced proficiency in project management platforms (Monday.com, Asana, Smartsheet), CRM systems (Salesforce), and system integrations.
  • Proven ability to translate business strategy into operational excellence with experience in capacity planning, resource optimization, strategic workforce management, project portfolio financial management, and ROI analysis for multi-million dollar project portfolios with strong analytical thinking abilities using data insights to drive decision-making.
  • Exceptional communication and interpersonal skills with demonstrated ability to engage senior executives, stakeholders, and cross-functional teams effectively while building consensus, driving adoption of new methodologies, and managing complex stakeholder relationships across diverse environments.
  • Demonstrated ability to implement systematic quality assurance processes, detailed review mechanisms, and comprehensive follow-up procedures to ensure completeness and accuracy in high-volume project environments with proven track record of driving projects to complete closure.
  • Experience in contact center technology, workforce management, AI/automation solutions, or business process optimization platforms preferred. Additional certifications in Lean Six Sigma, Agile/Scrum, Change Management, or Business Process Management highly valued.

Benefits

  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Professional development opportunities

Related Categories

Related Job Pages

More Director Jobs

Director61 days ago
Full TimeRemoteTeam 11-50H1B No Sponsor

• Drive high-quality project work for state Medicaid agencies and other clients focused on Medicaid policy and programs. • Lead and manage multiple complex projects end-to-end, setting strategy, adhering to scope and budget, overseeing staffing, and guiding high-quality team execution. • Apply in-depth knowledge of Medicaid policy and operational principles to project work, including those related to Medicaid market intelligence, Medicaid authorities, delivery systems, payment and financing strategies, and program implementation.  • Lead Medicaid policy research efforts to assess federal and state program environments, evaluate the impact of policy and program changes on states, and develop practical recommendations for policy design and implementation.  • Create polished, client-ready deliverables—compelling PowerPoint presentations, memos, reports, policy briefs, and others—with clarity, precision, and insight.  • Identify new project ideas and opportunities to increase value for current projects. Manage and mentor individual staff and/or project teams to ensure timely execution for projects by ensuring accuracy of their work products, providing constructive feedback, and proactively identifying opportunities for growth and development. • Contribute to ATI’s thought leadership, including external publications, presentations, data analysis synthesis, and commentary on policy and market trends. • Serve as a key point of contact for clients (including executive leaders) across multiple projects, building and maintaining client relationships.

District Of Columbia + 1 moreAll locations: District Of Columbia | Washington
Full TimeRemoteTeam 1,001-5,000Since 1999H1B Sponsor

• Focus the team on delivering high-impact opportunities by implementing customer-specific approaches based upon their needs and preferences • Develop team members on impactful digital and in-selling techniques, establishing a culture of value-based selling through all mediums • Establish a culture that empowers employees to focus their efforts on actions that drive brand value, prioritizing activities that make a difference for patients. • Establish relationships with key customers and opinion leaders to incorporate new perspectives and ideas • Collaborate with alliance partners to optimize customer experience, resources, and results • Evaluate current business environment and practice models in each of his/her regions/divisions to develop and maintain key partnering relationships internally through a matrix team and externally with key accounts and key opinion leaders in their assigned geography • Lead his/her sales teams’ activities such as recruiting, hiring, training, development, performance evaluation, and compliance • Execute an effective recruiting and hiring plan that focuses on candidate attributes that will drive business performance in the modern sales environment • Partner and pull through training and development to create a modern learning program which provides employees with the confidence to effectively operate in a hybrid model that includes in-person and virtual. • Understand and navigate the product/process throughout key accounts and large institutions • Set clear expectations for utilization of approved promotional programs • Communicate competitive market intelligence to brand teams and management • Accountable for analyzing the Region/division business and building short- and long-term business plans that meet/exceed sales goals and drive sales growth • Actively participate in meetings • Communicate regularly with his/her Team, Director, Peers, Internal/External Partners and Clients to optimize resources and exceed customer expectations • Develop and ensure strong culture and team dynamics • Adhere to financials and budgets outlined by home office and brand • Ensure compliance with corporate policies and procedures and applicable regulatory and legal standards and requirements

District Of Columbia + 6 moreAll locations: District Of Columbia | Kentucky | Ohio | Maryland | Michigan | Virginia | Washington
$211.7K - $317.5K / year
Job Closed
Full TimeRemoteTeam 1,001-5,000H1B No Sponsor

• Contribute to the development and execution of the claims strategy in alignment with divisional goals. • Oversee day‑to‑day operational performance of Large Fleet claim programs • Provide oversight authority for TPAs and other claim partners handling Large Fleet losses. • Participate in the vetting, monitoring, and periodic auditing of TPA performance • Review and analyze claims that exceed adjuster or TPA authority levels • Assist in developing litigation management approaches for assigned losses • Provide technical guidance to internal stakeholders and TPA teams on complex and high‑severity claims. • Establish, track, and monitor key performance indicators (KPIs) and operational metrics for Large Fleet claims programs • Identify loss trends and communicate observations to underwriting, product, and actuarial partners as needed • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled • Be responsible for service, loss control, and loss adjustment expense • Support preparation of program reports for quarterly business reviews and partner meetings • Collaborate with internal partners on process improvement, product feedback, and operational enhancements • Participate in client and account review meetings to provide claims expertise and program feedback • Identify training needs and help develop resources for claim staff and TPA personnel • Drive initiatives that improve efficiency, accuracy, and consistency across the Large Fleet claims program • Promote a culture of high-quality service, continuous learning, and operational excellence.

New Jersey
$111.1K - $162.9K / year
Takeda logo

Director, East Area DSAM Field Lead, US Oncology

Takeda

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

Director61 days ago
Full TimeRemoteTeam 10,001

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description About the role: As a member of Takeda Oncology, your work will contribute to our bold, inspiring vision: We aspire to cure cancer. Here, you'll build a career grounded in purpose and be empowered to deliver your best. As part of the Patient Value Access team, you will report to Vice President US Market Access and partner with commercial and operational functions. - Leverage PVA capabilities to optimize access and drive cross-functional collaboration. - Identify opportunities to establish collaborative relationships with population health decision makers (PHDMs) to enable access for our portfolio and enhance the patient journey within our areas of interest. - Leverage expert level knowledge of the increasing complexity of cancer care including reimbursement policy, care delivery trends and competitive landscape to inform and shape our commercial strategy. How you will contribute: - Lead a national field team of Directors Strategic Accounts (DSAMs) to execute on the PVA priorities. - Collaborate with internal matrix partners to deliver on company initiatives and priorities. - Have established relationships within key oncology customer segments including community accounts and networks with medically integrated dispensing, oncology pathways, IDNs, Institutional and academic cancer centers, Oncology GPOs. - Accountable for leading the cross functional development and tracking of SAM team strategic account plans, performance reporting, organizational collaboration, stakeholder relationship management, talent development. - Alignment of brand priorities with customer priorities to enable access and the optimal patient journey thru a compelling value proposition for our products, including clinical and economic data, disease state information, coverage information and other relevant data. - Enable optimal access thru account engagement to understand processes protocol development and current placement of Takeda oncology products on pathway and/or within EMR/Order sets/Formulary. - Responsible for identifying and executing ways to enhance organizations oncology partnerships and execute pull-through activities to support PVA and brand strategies. - Demonstrate leadership across the stakeholder organizations to establish and enhance the value of Takeda Oncology beyond its products. Minimum Qualifications/Requirements: - Bachelor’s degree in Business, Management, marketing, or related field with 10+ years industry experience - 3+ years’ experience with responsibility for Oncology Network Accounts/IDNs or specialty GPO accounts with knowledge of in-office and medically integrated dispensing - 3+ years prior experience as an Oncology Field Sales leader with proven ability to work within a matrix team environment to achieve business results. - 5+ years focused account management knowledge of oncology marketplace, access influencers, and community oncology driving value, access, and profitability. - Strong customer orientation and account management expertise and are resourceful with strong networking skills. Value and access B2B experience desired. - Have the ability to work collaboratively and lead cross-functional teams while proactively identifying leading trends and channel dynamics to translate to impactful access programs for our brands Travel Requirements: - Percentage of travel: 70% including weekend travel for conferences as necessary More about us: At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world. This position is currently classified as "Remote" in accordance with Takeda's Hybrid and Remote Work policy Takeda Compensation and Benefits Summary We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. For Location: New Jersey - Virtual U.S. Base Salary Range: $177,000.00 - $278,080.00 The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term and/ or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. Locations New Jersey - VirtualFlorida - Virtual, Massachusetts - Virtual, North Carolina - Virtual, Pennsylvania - Virtual Worker Type Employee Worker Sub-Type Regular Time Type Full time Job Exempt Yes

United States
$177K - $278K / year