AlGooru is hunting for the next generation of Sales talents! We’re looking for a Sales Account Manager Who Are We ❓ 📚 AlGooru is the leading private tutoring platform in Saudi. We're the first licensed by the National E-Learning Center (NELC), and we're renowned for providing tech-enabled tailored educational support to students of all ages and levels (K-12, university, and professionals). 🪙 We've been backed by various local, regional, and international investors including Constructor Capital, Plug & Play Ventures, Techstars, KAUST, Hub71, family offices, and others. 💡 A Fun Fact about AlGooru is that its name derives from “Guru,” a Sanskrit word meaning a mentor, guide, expert, or master. The Role Highlights 💡 Main Responsibilities: - Drive sales and close deals by engaging leads, understanding their needs, and recommending the right tutoring solutions. - Manage and grow customer relationships to ensure retention, renewals, and upselling opportunities. - Handle customer queries and resolve issues across channels, ensuring a smooth and positive customer experience. A Day In Your Life: Sales & Revenue Growth - Drive and exceed monthly sales targets - Engage with inbound leads (parents & students) and convert them into paying customers - Identify customer needs and recommend the best tutoring solutions/packages - Upsell and cross-sell services to maximize customer value - Follow up consistently to close deals and reduce drop-offs Account Management & Retention - Build and maintain strong relationships with parents and students - Drive retention, renewals, and long-term engagement - Act as the main point of contact for assigned accounts Customer Support & Operations - Handle customer queries, complaints, and requests across channels (calls, WhatsApp, email) - Resolve issues related to: - Payments & billing - Refunds - Technical issues - Service experience - Escalate complex cases when needed and ensure fast resolution Process & Performance - Track and manage customer interactions, tickets, and sales data - Optimize response time and improve customer experience metrics - Identify gaps in the funnel and suggest actionable improvements - Support continuous improvement of internal tools (CRM, ticketing systems)

Role Description The RCM Accounts Receivable (AR) Manager is responsible for establishing billing and collection performance goals, designing and implementing effective collection strategies, and leading a team of collectors and patient support staff to meet or exceed organizational objectives. This role requires strong skills in negotiating and resolving conflicts, with a keen eye for detail and a commitment to adhering to company policies and legal regulations. - Lead and manage end-to-end revenue cycle operations, including daily productivity and staff assignments. - Develop strategic initiatives and performance metrics. - Collaborate with executive leadership and cross-functional teams. - Integrate technology and data-driven decision-making. - Ensure compliance with HIPAA, CMS, and payer regulations. - Implement policies and training for accurate coding and billing. - Hire, train, and mentor revenue cycle staff. - Serve as a liaison with providers, insurers, and vendors. - Provide timely reporting and analysis to leadership. - Support forecasting and business planning. - Maintain up-to-date knowledge of industry trends and regulations. - Address patient complaints and ensure satisfaction. - Uphold clinic policies and safety standards. Qualifications - Knowledge of billing procedures and payer policies - Proficient in Excel and other MS Office products - Excellent communication and interpersonal skills - Ability to handle sensitive, confidential information Requirements - 2+ years of Athena experience and/or super user - 5-7 years' experience within Revenue Cycle Management - Strong knowledge of front-end processes - Strong knowledge of back-end processes including billing, follow-up, denials, and customer service - In-depth working knowledge of all payer rules and policies - Effective communication, presentation, and project management skills - Excellent oral and written communication - Proficient experience in computer technology, including Microsoft Word, PowerPoint, and Excel - Strong training and evaluative skills Benefits - Health, Dental, and Vision Insurance - Health Savings Account (HSA) and Flexible Savings Account (FSA) Option - 401k Retirement Plan - Life and Disability Insurances - Paid holidays/PTO

Pay & Schedule - Hourly Pay Range: $19.00 - $22.00 - Shift Schedule: Thursday - Sunday, 5:00am - 9:00am - Weekly Hours: Approximately 16–28 hours per week based on assigned schedule What You’ll Do As a Crisis Line Associate, you will: - Answer crisis calls from individuals seeking emotional support, including those at risk of suicide - Provide empathetic, active, and non-judgmental listening - Help de-escalate crisis situations and foster a sense of hope - Accurately document call interactions - Meet call response and performance expectations - Participate in supervision, team meetings, and ongoing training What We’re Looking For Required: - Must be 18 years of age or older - High school diploma, GED, or past equivalent experience - Must reside in State of MA - Must be able to meet technology requirements as stated below - Strong communication and listening skills - Ability to maintain strict confidentiality - Sound judgment and emotional resilience - Ability to work independently in a remote environment - Employment with The Samaritans is contingent upon the successful completion of a background check in accordance with applicable laws. Preferred: - 2+ years of professional or volunteer experience - Experience in crisis support, behavioral health, or related fields - Prior helpline or call center experience Training & Development All new hires must successfully complete: - Crisis Line Associate training program - Supervised “learning shifts” prior to independent work We are committed to your growth and provide ongoing education and support. Device Technology Requirements (Remote Work) - Bring your own device or request from organization - Minimum 10–20 Mbps download / 5 Mbps upload - Recommended 50 Mbps download / 10 Mbps upload - Reliable internet connection with low latency (<100 ms) - Ability to work in a private, distraction-free environment Why Join The Samaritans? - Make a direct impact in your community every day - Be part of a mission-driven, compassionate team - Work remotely with a consistent, predictable schedule - Gain valuable experience in crisis intervention and behavioral health Equal Opportunity Employer The Samaritans is an equal opportunity employer. We are committed to fostering an inclusive environment where all individuals are respected, supported, and valued.

• Design and implement Mimica’s partner strategy across key channels (e.g., SIs, MSPs, ISVs). • Identify, recruit, and develop high-impact partners that expand distribution and unlock new revenue opportunities. • Define how partners engage across the sales cycle, including sourcing, co-selling, and delivery. • Build and strengthen executive-level relationships within partner organizations to drive long-term collaboration. • Collaborate closely with sales leadership to integrate partners into active deals and ensure alignment on incentives and execution. • Enable partners with clear positioning, use cases, and repeatable sales motions to drive pipeline and revenue. • Establish a scalable operating model, including performance metrics, pipeline tracking, and regular business reviews. • Continuously refine the partner approach based on performance, market dynamics, and revenue impact.