Founded in 1979, Cotiviti provides analytics-driven payment and network solutions for the healthcare and retail industries, offering services that help payers, risk-bearing healthc
Senior Technical Project Manager
Location
United States
Posted
46 days ago
Salary
$120K - $154K / year
Seniority
Senior
Job Description
Senior Technical Project Manager
Cotiviti
• Oversee and manage multiple ENR implementation projects by partnering with the respective project leads and assist/oversee as needed • Coordinate with cross-functional teams, including delivery team, product development, customer support, and other teams, to ensure smooth implementation, integration and delivery of intended business outcomes • Implement practices to bring a standardized and optimized approach of implementations across the program, enabling a cohesive solution delivery for customers, helping them realize the best value across all Cotiviti solution components • Develop project plans by partnering with respective project teams and monitor progress against these plans • Act as the primary point of contact for customers during the implementation and post implementation/operations phases, ensure consistently excellent delivery and effective communication • Build strong relationships with key customer stakeholders to understand their business needs, objectives, and expectations • Partner with Account Management teams to help grow the customer accounts leveraging consistent successful deliveries, existing relationships, identified customer needs, and curating customer solutions to meet business needs • Ensure that the implementation teams are aligned with customer requirements and that any deviations are promptly communicated and addressed • Capture and analyze customer feedback related to the implementation/delivery and the success of the delivered products/solutions in meeting their business objectives • Conduct regular check-ins and satisfaction surveys with customers to assess their level of satisfaction and identify any areas for improvement • Provide actionable insights and recommendations to internal teams based on customer feedback • Work with project teams to understand and assess the underlying reasons for any gaps between customer expectations and the delivered solutions • Manage the process of categorizing gaps into appropriate areas, such as product functionality, new requirements, user experience, or support, for triage and resolution • Reconcile customer expectations with the reality of the delivered solutions, providing clear communication and setting realistic expectations where necessary • Facilitate discussions and documentation between customers and internal teams to resolve discrepancies and ensure alignment of outcomes
Job Requirements
- 5+ years of experience in project management, preferably within the healthcare software industry
- Proven experience managing concurrent complex enterprise application implementation projects with multiple stakeholders
- Strong understanding of healthcare industry standards, regulations, and practices
- Excellent communication, negotiation, and interpersonal skills, with the ability to build and maintain strong customer relationships
- Analytical mindset with the ability to identify, assess, and resolve issues effectively
- Proficiency in project management tools and methodologies (e.g., Agile, Scrum, Waterfall)
- PMP, Six Sigma, or similar certification is a plus.
Benefits
- medical, dental, vision, disability, and life insurance coverage
- 401(k) savings plans
- paid family leave
- 9 paid holidays per year
- 17-27 days of Paid Time Off (PTO) per year
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