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Job Description
Creative Manager
Pythian
Why you: The Creative Manager holds a pivotal role in shaping the company's creative output and brand identity. The role is responsible for conceptualizing and implementing the overall creative vision and strategy for projects, encompassing both digital and traditional media, such as the company website, marketing campaigns, social media content, print materials, and video productions. This includes ensuring brand consistency while balancing artistic expression with business goals, budgets, and timelines. If this is you, and you wonder what it would be like to work at Pythian, reach out to us and find out! Intrigued to see what a life is like at Pythian? Check out #pythianlife on LinkedIn and follow @loveyourdata on Instagram! Not the right job for you? Check out what other great jobs Pythian has open around the world! Pythian Careers What you will be doing: - Visual Brand Building & Evolution: Shaping and evolving the brand’s visual identity to stay relevant and impactful, adapting to market trends while maintaining core brand principles. - Setting the Creative Vision: Developing a clear and compelling creative vision that aligns with the brand's goals and target audience. - Ensuring Brand Consistency: Maintaining a consistent visual and thematic style across all projects and campaigns. - Leading Creative Projects: Developing ideas, presenting concepts, and managing the execution of creative projects. - Problem-Solving: Proactively identifying and resolving creative and logistical issues in the creative production process. - Collaboration: Working with internal teams and external vendors to ensure projects are completed successfully. - Website Production: Working with internal teams and external vendors to design and build web pages. - Content Production: Working with internal teams and external vendors to deliver sales decks, white papers, infographics, etc. - Quality Control: Ensuring all creative work meets quality standards and aligns with brand guideline What we need from you: - Design Proficiency: Strong understanding of design principles, visual communication, and relevant software (e.g., Adobe Creative Suite, Figma, etc.). - Visual Storytelling: The ability to create compelling and engaging content that communicates a clear message and resonates with the target audience. - Communication: Excellent verbal and written communication skills, including the ability to articulate ideas, provide constructive feedback, and present creative briefs. - Digital & Print Production: Familiarity with both digital and print production processes, including design, layout, and printing techniques - Content Management Systems: Experienced at developing webpages in Hubspot CMS. - Experience: Four to seven years of experience, ideally with a bachelor's degree in areas like graphic design, design management or related field. What you will receive: - Love your career: Competitive total rewards package. Blog during work hours; take a day off and volunteer for your favorite charity. - Love your work/life balance: Flexibly work remotely from your home, there’s no daily travel requirement to an office! All you need is a stable internet connection. - Love your coworkers: Collaborate with some of the best and brightest in the industry! - Love your development: Hone your skills or learn new ones with our substantial training allowance; participate in professional development days, attend training, become certified, whatever you like! - Love your workspace: We give you all the equipment you need to work from home including a laptop with your choice of OS, and an annual budget to personalize your work environment! - Love yourself: Pythian cares about the health and well-being of our team. You will have an annual wellness budget to make yourself a priority (use it on gym memberships, massages, fitness and more). Additionally, you will receive a generous amount of paid vacation and sick days, as well as a day off to volunteer for your favorite charity. Hiring Disclaimer - The successful applicant will need to fulfill the requirements necessary to obtain a background check. - Accommodations are available upon request for candidates taking part in any aspect of the selection process. AI Disclaimer Pythian may utilize Enterprise Generative Artificial Intelligence (AI) tools or features throughout its hiring process. These tools help us manage high volumes of applications efficiently and may be employed to review applications, analyze resumes, and assist with other recruitment steps. While Pythian uses AI in its hiring process, it does not substitute for human judgment. Our Talent Acquisition Team reviews all AI-generated recommendations, and the system is subject to regular bias audits to ensure fairness and compliance with all applicable employment and human rights laws. All final hiring decisions are made by, and remain the responsibility of, human decision-makers. By applying for this position, you consent to Pythian’s use of these AI tools in the evaluation of your application. You have the right to request a human review of any solely AI-driven decision or to request an accommodation. Should you require further details regarding the processing of your data, please reach out to us.
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Description The Service Desk Manager is responsible for the overall strategy, performance, and leadership of Arraya’s Service Desk operations. This role ensures consistent, high-quality service delivery across multiple regions and time zones, while aligning the Service Desk with business objectives, client expectations, and ITIL-based best practices. The Service Desk Manager drives standardization, scalability, and continuous improvement across all support tiers, fostering a proactive, customer-focused support culture worldwide. Supervisory Responsibilities · Provide direct leadership to Service Desk Team Leads across multiple regions and oversee all Service Desk technicians worldwide. · Lead and mentor geographically distributed teams, ensuring consistent management practices, performance expectations, and career development. · Conduct regular one-on-ones with Team Leads to review performance, challenges, staffing needs, and regional trends. · Oversee staffing models, schedule, and follow-the-sun coverage to ensure 24x7 or extended-hour support as required. · Approve time off and manage cross-region coverage to maintain SLA compliance at all times. · Oversee onboarding and offboarding processes, ensuring consistent training and access controls across regions. · Lead performance management, feedback, corrective actions, and annual reviews for the Service Desk. · Promote a culture of accountability, professionalism, inclusion, and continuous improvement across all locations. Responsibilities · Own the Service Desk operating model, ensuring standardized processes, tools, and service quality across all regions. · Manage and monitor daily Service Desk operations, ensuring tickets are properly routed, prioritized, and resolved within SLA targets. · Oversee high-priority incidents and escalations, ensuring timely resolution, clear communication, and consistent client experience ly. · Define and maintain staffing plans, shift models, and capacity forecasts to support growth and changing client demands. · Establish and enforce ticket quality standards, documentation requirements, and knowledge management practices. · Track, analyze, and report on KPIs including ticket volume, response time, resolution time, SLA performance, and customer satisfaction. · Identify trends, recurring issues, and service delivery risks across regions and escalate appropriately to Director of Managed Services. · Own the Service Desk knowledge base, SOPs, and runbooks, ensuring accuracy, consistency, and continuous improvement. · Partner with Infrastructure, Security, NOC, Projects, and Service Delivery teams to ensure seamless cross-functional support. · Support hiring, workforce planning, and talent development strategies for Service Desk operations. · Drive training, certification tracking, and cross-skilling initiatives to build a resilient, scalable support team. Requirements · 7+ years of IT support experience, including MSP environments. · 3+ years in a management role overseeing distributed or teams. · Demonstrated experience managing multi-region or follow-the-sun Service Desk operations. · Strong understanding of ITIL, SLAs, KPIs, and service management best practices. · Hands-on experience with PSA tools (e.g., Autotask, ConnectWise) and RMM platforms. · Proven ability to lead process standardization and operational maturity initiatives. · Excellent communication skills with the ability to engage clients and internal stakeholders ly. · Strong analytical, reporting, and decision-making skills. · Comfortable handling executive-level client escalations. · Experience managing remote teams across multiple cultures and time zones. Expectations · Deliver consistent, high-quality Service Desk support across all regions. · Meet or exceed SLA and KPI targets. · Maintain high customer satisfaction scores across a multi-client, multi-region environment. Education · Associate or bachelor’s degree in Information Technology, Computer Science, or related field (preferred). · Equivalent work experience in IT service management will be considered. · Certifications such as ITIL, CompTIA, or Microsoft certifications are a plus. Position Type and Expected Hours of Work · Full-Time · Remote · 40 hours per week · Monday through Friday with the ability to support after hour escalations if needed. · Ability to adjust schedule to support evening meetings. Working Conditions and Physical Requirements · Prolonged periods of sitting at a desk and working on a computer. · Ability to lift and carry up to 30 pounds as needed. · Must be comfortable operating a computer and/or other office productivity machinery
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Start up Lead
Precision for MedicinePrecision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at QuestionForHR@precisionmedicinegrp.com. It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.
Role Description Precision for Medicine is hiring an experienced Start Up Lead based in Turkey to join our team. The Start Up (SU) Lead is an expert in global site start-up activities and is accountable for the execution of the site start-up strategy and planning, including the management and coordination activities such as: - Core/Site document collection and approval - ICF customization and approval - IRB/EC and CA/ MoH submissions - Delivery of quality IMP release packages The SU Lead will act as Subject Matter Expert for questions by other in-country members (SUSs, CRAs, CSSs or others) supporting site start-up activities, Trainer for less-experienced staff on site start-up activities, and may be identified as Owner of country-specific tools and guidance documents to increase knowledge share of country-specific site start-up activities. Essential functions of the job include but are not limited to: - Manage the site start up process through development of an activation readiness strategy to enable oversight of site start up delivery. - Coordinate, develop and present critical path planning including IRB/EC & CA/ MoH Strategy, ICF Customization, Risk Mitigations, IMP Release Requirements and Contract Execution. - Collaborate and communicate with stakeholders to secure input for milestone planning, and alignment of operational goals to ensure timely delivery of site start up activities to allow on time activation. - Participate in client meetings to establish client expectations for delivery, communication, risk mitigation strategy, status reporting, and metrics related to site start up. - Partner closely with Functional Leaders and Site Start up Specialists to proactively identify any risks to delivery and develop and execute mitigations to remove risks to timelines. - Provide oversight to ensure accuracy and completeness of agreed tracking and systems are maintained in real time to allow analysis of progress metrics against targets/timelines at study, country, and site levels. - Responsible to co-ordinate translations for documents required for submissions. - Maintain communication with other key functions participating to country start up i.e., Feasibility, Clinical Operations, Project Management, Regulatory and Site Contracts management group on project specific status and deliverables. - Act as SME for collection and maintenance of site level critical path to IMP Release data points such as local IRB/Ethics Committee (EC) timelines, other required reviews to secure activation, site contracts and budget negotiation requirements that may be in place as well as other start up requirements for assigned country. - If needed, directly support country or site level activities start up activities. - Support development of country specific Country Start-up summary and process flow identifying timelines, risks, and success factors. - Support development and facilitation of training sessions to expand Country Start-up knowledge and act as Subject Matter Expert for queries. - Mentor staff on local study start-up regulations, submissions, internal procedures and SSDL. - Interact with clients in proposal activities, including slide development and client presentation as required. - Performs other duties as assigned by management. Qualifications - Bachelors degree in life sciences or related field, or Registered Nurse (RN) or equivalent combination of education, training, and experience. - Experience in start up from either a CRO or pharmaceutical/biotech industry. - 2 years or more experience in project milestone management, managing resources, budgets and coordinating team activities. - Demonstrated leadership experience in driving cross-functional activities. - Excellent communication and organizational skills are essential. - Experience using computerized information systems, electronic spreadsheets, word processing and electronic mail required. - Fluency in English and for non-English speaking countries the local language of country where position based. - Experience using milestone tracking tools/systems. Requirements - Advanced degree in life sciences or related field (preferred). - Knowledge of Good Clinical Practice/ICH Guidelines and other applicable regulatory requirements. - Ability to follow task-specific procedures, be attentive to detail and place importance on accuracy of information. - Excellent organizational skills. - Ability to effectively interact with project team(s) and effectively communicate in English and the local language of the country where located. - Ability to work independently in a fast-paced environment with a sense of urgency to match the pace. - Must demonstrate excellent computer skills. - Excellent time management and prioritization skills to ensure deadlines are met. - Excellent communication, presentation, interpersonal skills, both written and spoken, with an ability to inform, influence, convince, and persuade. - Occasional travel may be required. Company Description
Role Description Precision for Medicine is hiring an experienced Start Up Lead based in Turkey to join our team. The Start Up (SU) Lead is an expert in global site start-up activities and is accountable for the execution of the site start-up strategy and planning, including the management and coordination activities such as: - Core/Site document collection and approval - ICF customization and approval - IRB/EC and CA/ MoH submissions - Delivery of quality IMP release packages Will act as Subject Matter Expert for questions by other in-country members (SUSs, CRAs, CSSs or others) supporting site start-up activities, Trainer for less-experienced staff on site start-up activities and may be identified as Owner of country specific tools and guidance documents to increase knowledge share of country specific site start-up activities. Essential functions of the job include but are not limited to: - Manage the site start up process through development of an activation readiness strategy to enable oversight of site start up delivery. - Coordinate, develop and present critical path planning including IRB/EC & CA/ MoH Strategy, ICF Customization, Risk Mitigations, IMP Release Requirements and Contract Execution. - Collaborate and communicate with stakeholders to secure input for milestone planning, and alignment of operational goals to ensure timely delivery of site start up activities to allow on time activation. - Participate in client meetings to establish client expectations for delivery, communication, risk mitigation strategy, status reporting, and metrics related to site start up. - Partner closely with Functional Leaders and Site Start up Specialists to proactively identify any risks to delivery and develop and execute mitigations to remove risks to timelines. - Provide oversight to ensure accuracy and completeness of agreed tracking and systems are maintained in real time to allow analysis of progress metrics against targets/timelines at study, country, and site levels. - Responsible to co-ordinate translations for documents required for submissions. - Maintain communication with other key functions participating to country start up i.e., Feasibility, Clinical Operations, Project Management, Regulatory and Site Contracts management group on project specific status and deliverables. - Act as SME for collection and maintenance of site level critical path to IMP Release data points such as local IRB/Ethics Committee (EC) timelines, other required reviews to secure activation, site contracts and budget negotiation requirements that may be in place as well as other start up requirements for assigned country. - If needed, directly support country or site level activities start up activities. - Support development of country specific Country Start-up summary and process flow identifying timelines, risks, and success factors. - Support development and facilitation of training sessions to expand Country Start-up knowledge and act as Subject Matter Expert for queries. - Mentor staff on local study start-up regulations, submissions, internal procedures and SSDL. - Interact with clients in proposal activities, including slide development and client presentation as required. - Performs other duties as assigned by management. Qualifications - Bachelors degree in life sciences or related field, or Registered Nurse (RN) or equivalent combination of education, training, and experience. - Experience in start up from either a CRO or pharmaceutical/biotech industry. - 2 years or more experience in project milestone management, managing resources, budgets and coordinating team activities. - Demonstrated leadership experience in driving cross-functional activities. - Excellent communication and organizational skills are essential. - Experience using computerized information systems, electronic spreadsheets, word processing and electronic mail required. - Fluency in English and for non-English speaking countries the local language of country where position based. - Experience using milestone tracking tools/systems. Requirements - Advanced degree in life sciences or related field (preferred). - Knowledge of Good Clinical Practice/ICH Guidelines and other applicable regulatory requirements. - Ability to follow task-specific procedures, be attentive to detail and place importance on accuracy of information. - Excellent organizational skills. - Ability to effectively interact with project team(s) and effectively communicate in English and the local language of the country where located. - Ability to work independently in a fast-paced environment with a sense of urgency to match the pace. - Must demonstrate excellent computer skills. - Excellent time management and prioritization skills to ensure deadlines are met. - Excellent communication, presentation, interpersonal skills, both written and spoken, with an ability to inform, influence, convince, and persuade. - Occasional travel may be required. Company Description Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at QuestionForHR@precisionmedicinegrp.com.
