• Serve as the first line of support for client inquiries, requests, and tickets • Triage and prioritize incoming issues, assigning or escalating them appropriately based on type, severity, and SLA guidelines • Assist with basic NetSuite troubleshooting, configuration lookups, permission errors, navigation issues, data corrections, and data validation • Collaborate with fellow support team members to document solutions, client interactions, and best practices • Contribute to knowledge-sharing initiatives, including updating internal documentation, enhancing client-facing resources, and participating in learning sessions • Monitor support queues and ensure timely follow-up on all issues, driving resolution in line with client expectations • Support testing activities for configuration changes, enhancements, and system updates • Take part in team meetings, mentorship opportunities, and product training to continually strengthen your NetSuite and consulting expertise

• Support clinical study adjudication requirements • Review specific cases and provide clinical justification • Provide documentation of clinical determination

• Collaborate closely with clients to ensure successful integration of our solutions, providing exceptional support and guidance. • Conduct comprehensive chart reviews to identify opportunities for model refinement, potential enhancements to the product, and to gather success stories. • Build and nurture strong relationships with clinicians at client sites to facilitate seamless adoption and utilization of our technology. • Provide leadership and guidance to internal teams on clinical matters, leveraging your expertise to drive success. • Contribute to the development of presentations and participate in sales and marketing conversations, representing the nurse perspective, and demo product features. • Stay abreast of industry trends and advancements, contributing to the continuous improvement of our products and services. • Gain buy-in from nursing and physician stakeholders to drive adoption. • Support cross-functional team to build and deliver overarching narrative regarding value that Bayesian brings to each health system customer. • Support research and evaluation of Bayesian Health modules. • Identify gaps and barriers to achieving clinical outcomes and recommend countermeasures. • Contribute to the product roadmap by anticipating client needs. • Travel an average of 10% (including overnight) to client sites to provide support. • Be an integral part of our diverse, inclusive, collaborative, fully-remote Clinical team. • Other duties as assigned.

• Interface directly with clients, project representatives, owners, contractors, and other professionals • Develop, update, and maintain project CPM schedules using industry-standard tools and methodologies • Prepare and evaluate schedule impacts, time extensions, and delay analyses • Investigate construction-related issues, time impacts, and contributing factors to delays or disruptions • Review and interpret plans, specifications, contracts, schedules, and other project documents • Perform project assessments and conduct site visits as required • Assist with project evaluations, including cost-to-complete assessments • Communicate findings, analyses, and recommendations clearly to clients and internal teams • Maintain quality standards, project documentation, and deliverables • Support the preparation of construction delay or disruption claims (as applicable)