Role Description We are seeking friendly, dependable, and service-oriented individuals to join our team as a Remote Cruise Booking Agent. In this role, you will assist clients with cruise-related inquiries, help coordinate cruise vacations, and provide support throughout the cruise planning and booking process. This opportunity is ideal for individuals who enjoy helping others, have strong communication skills, and are interested in working in the travel industry from a remote environment. Client Support & Cruise Planning - Provide outstanding customer service to clients interested in booking cruise vacations - Assist clients with researching and coordinating cruise options, including cruise lines, itineraries, stateroom options, and onboard packages - Answer client questions and provide helpful information about cruise destinations, ships, and travel requirements - Communicate with cruise suppliers to confirm reservations and booking details - Maintain accurate records of client communications and travel bookings - Stay informed about cruise promotions, new itineraries, and supplier updates - Offer assistance to clients before and after their cruise to ensure a smooth travel experience Qualifications - Strong customer service and communication skills - Ability to work independently in a remote environment - Comfort using email, online booking platforms, and basic computer tools - Strong organization and attention to detail - Positive attitude and professional communication style - Previous experience in customer service, travel, or cruise planning is helpful but not required Benefits - Remote work opportunity - Flexible scheduling options - Access to cruise and travel industry training resources - Ongoing support from an experienced travel team - Cruise industry perks and supplier discounts when available

• You'll be one of the teammates helping build TeamUp's reputation by delivering truly exceptional customer experiences not just during onboarding but across the entire lifecycle. • Serve as the main point of contact for a portfolio of high-value enterprise accounts and partners. • Build strong, trust-based relationships that ensure long-term satisfaction and loyalty. • Conduct regular check-ins to assess goals, identify risks, and proactively drive success. • Identify upsell and expansion opportunities by deeply understanding client needs. • Recommend and position relevant upgrades, features, and add-ons that increase account value. • Manage enterprise level contract renewals and price increases. • Introduce new features and services to enterprise clients through proactive outreach. • Monitor account health and usage patterns to ensure strong engagement. • Identify churn risks early and develop tailored plans to re-engage and retain accounts. • Track key metrics such as account health, churn risk, product adoption, and upsell pipeline. • Collaborate with product, success, data, and engineering teams to deliver a cohesive customer experience.

• Own relationships with high-value customers and multi-location franchise accounts. • Ensure long-term satisfaction and drive feature adoption. • Identify upsell and expansion opportunities. • Introduce new features and services through proactive outreach. • Monitor account health and usage patterns. • Manage communication with clients and escalate issues as needed. • Track key metrics related to account health and customer performance. • Collaborate with cross-functional teams for cohesive customer experience.

• Lead a virtual service delivery team and develop a strong partnership with assigned clients as the main point of contact. • Execute strong communication skills and client service skills to effectively lead client status meetings, presentations and address any escalations or challenges. • Ability to multi-task across clients, services, internal teams, build productive partnerships and lead troubleshooting sessions across technical resources and drive innovative solutions. • Continually work to drive account improvements, and have a positive, customer-centric attitude. • Lead proactive strategy with key stakeholders to improve service and client and internal team partnerships. • Work with customers to ensure they are leveraging services and products effectively and finding value in our services. • Become an expert in Slipstream IT offerings and educate customers on the use and benefits of our products - especially with IT support across the service desk, depot, and managed infrastructure services. • Work closely with sales, support, billing, and technical teams to ensure an exceptional customer experience and take care of any customer issues. • Be a customer advocate while capturing customer feedback and reporting requests to product management and development. • Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth. • Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes. • Maintain a revenue base by managing account retention and renewal. • Drive upgrade revenue through increased product adoption and increased usage. • Ability to manage, develop and mentor other customer success managers on the team.