Paralegal with a talent for customer service (LegalTech) Join Codekeeper and play a crucial role in driving customer success for our clients. As a LegalTech company, we operate at the intersection of legal drafting and review, customer communication, and technical support. This is a dynamic, multifaceted role where legal expertise meets technology and client engagement. We are on the hunt for a talented Paralegal with a genuine passion for customer service - someone who is detail-oriented, proactive, and eager to thrive in a fast-paced SaaS environment. If you enjoy combining legal precision with problem-solving and client interaction, this could be the perfect opportunity for you. We’ll be accepting applications over the next two months and will appoint the right candidate as soon as we find the ideal fit. Role Description As a Paralegal with a talent for customer service within the Customer Success team, this role is crucial in ensuring customers attain their desired outcomes using our product or service. This responsibility is pivotal for enhancing customer satisfaction and retention. You will act as an essential bridge between our company and its customers, championing customer success and satisfaction. Additionally, the duties shall include conducting legal research, drafting legal documents, and offering support on legal matters, contributing significantly to our overall service quality. Key Responsibilities Legal Drafting/Review - As part of our service customers require written agreements incorporating their requirements. You’ll be managing this process by drafting the legal language to fit those requirements - You’ll be preparing the required documents, which will then be checked by your manager before it is shared with the client Customer Service - You’ll be receiving requests from users and leads, asking questions about the services we offer and how to manage their Codekeeper account - Since we operate a full service model, you’ll be making sure their requests are handled quickly and correctly Tech Setup Support - Customers will also be required to set up connections between their source code management platform - You will support them in this process and make sure everything is administered correctly on our side Sales Support - Since in our view customer success starts from the very first contact, you’ll also be working with leads who have questions, guiding them about our service - This is done via email and website chat Report Drafting - Some of our customers require us to inspect information they provide - You draft the reports and send them back to them About the Company Codekeeper was founded by tech industry professionals to revolutionize software escrow for the cloud era. We offer state-of-the-art software escrow solutions that mitigate third-party risks in business operations. As a remote-first company with a central office in The Hague, we prioritize a healthy, resilient organization to support the development of our app. 🌐 codekeeper.co/ What We Offer - Passionate and fun-loving colleagues - Startup mindset with ample opportunities for growth - Regular team activities and gatherings - Comprehensive onboarding process with a dedicated ramp-up period - A supportive team that values open communication and direct feedback - A chance to excel in your career and make a difference What We Are Looking For We are seeking a motivated individual ready to embrace this challenge. While extensive legal or technical experience is not expected, familiarity with LegalTech concepts is crucial for success in this role. - Prior experience in customer success or similar role is preferred - Proficiency in drafting legal documents - Exposure to working with diverse companies of varying sizes and industries Additional Requirements - Analytical thinking, and a proactive attitude - Excellent written English communication skills - Proficiency in modern web tools like Google Docs and similar platforms - Highly organized with a strong attention to detail - Comfortable adapting and multitasking in a fast-paced environment Additional Info - Job Location: Remote - Join us to shape the future of software escrow! How to Apply Please send an application that speaks directly to how you would like to fill this position. There are no right answers or expectations. Show us your role in our company’s future and our role in yours. Address some of the work we do. Introduce yourself as a colleague. Feel free to respond in either Dutch or English.

Tech-savvy Paralegal with a passion for customer service Join Codekeeper and take a pivotal role in driving customer success for our clients. As a LegalTech company, we operate at the intersection of legal drafting and review, customer communications, and technical support. We on the hunt for a talented Paralegal who is passionate about delivering exceptional customer service and thrives in a dynamic, multifaceted role. Applications are open for the next two months, and we will hire the right candidate as soon as we find the perfect fit. Role Description As a Tech-savvy Paralegal within the Customer Success team, this role is pivotal in ensuring customers attain their desired outcomes using our product or service. This responsibility is crucial for enhancing customer satisfaction and retention. You will act as an essential bridge between our company and its customers, championing customer success and satisfaction. Additionally, the duties shall include conducting legal research, drafting legal documents, and offering support on legal matters, contributing significantly to our overall service quality. Key Responsibilities Legal Drafting/Review - As part of our service customers require written agreements incorporating their requirements. You’ll be managing this process by drafting the legal language to fit those requirements - You’ll be preparing the required documents, which will then be checked by your manager before it is shared with the client Customer Service - You’ll be receiving requests from users and leads, asking questions about the services we offer and how to manage their Codekeeper account - Since we operate a full service model, you’ll be making sure their requests are handled quickly and correctly Tech Setup Support - Customers will also be required to set up connections between their source code management platform - You will support them in this process and make sure everything is administered correctly on our side Sales Support - Since in our view customer success starts from the very first contact, you’ll also be working with leads who have questions, guiding them about our service - This is done via email and website chat Report Drafting - Some of our customers require us to inspect information they provide - You draft the reports and send them back to them About the Company Codekeeper was founded by tech industry professionals to revolutionize software escrow for the cloud era. We offer state-of-the-art software escrow solutions that mitigate third-party risks in business operations. As a remote-first company with a central office in The Hague, we prioritize a healthy, resilient organization to support the development of our app. 🌐 codekeeper.co/ What We Offer - Passionate and fun-loving colleagues - Startup mindset with ample opportunities for growth - Regular team activities and gatherings - Comprehensive onboarding process with a dedicated ramp-up period - A supportive team that values open communication and direct feedback - A chance to excel in your career and make a difference What We Are Looking For We are seeking a motivated individual ready to embrace this challenge. While extensive legal or technical experience is not expected, familiarity with LegalTech concepts is crucial for success in this role. - Prior experience in customer success or similar role is preferred - Proficiency in drafting legal documents - Exposure to working with diverse companies of varying sizes and industries Additional Requirements - Analytical thinking, and a proactive attitude - Excellent written English communication skills - Proficiency in modern web tools like Google Docs and similar platforms - Highly organized with a strong attention to detail - Comfortable adapting and multitasking in a fast-paced environment Additional Info - Job Location: Remote - Join us to shape the future of software escrow! How to Apply Please send an application that speaks directly to how you would like to fill this position. There are no right answers or expectations. Show us your role in our company’s future and our role in yours. Address some of the work we do. Introduce yourself as a colleague. Feel free to respond in either Dutch or English.

Position: Conveyancing Paralegal Work Schedule: 8:00AM-5:00PM AEST Salary: AU$1,400-AU$2,100/month OVERVIEW: The client is seeking an experienced Conveyancing Paralegal to join our growing team. This role is ideal for a motivated and detail-oriented professional who can confidently manage files from start to finish, with support and oversight where required. RESPONSIBILITIES: - Managing residential conveyancing files from instruction through to settlement - Preparing and reviewing Contracts of Sale and Vendor Statements (Section 32) (A Contract Review will be required as part of the interview process) - Conducting title and due diligence searches (planning, zoning, certificates, etc.) - Liaising with clients, agents, banks and other solicitors/conveyancers - Preparing PEXA workspaces and coordinating electronic settlements - Preparing statement of adjustments (rates, water, land tax, etc.) - Preparing Duties Online forms and managing SRO requirements - Assisting with subdivisions, transfers and off-the-plan matters where required

Role Description Works with executors, liquidators, and branch employees to process estate-related settlements for deceased BMO customers. Provides support, guidance, and expertise to ensure customer experience during this difficult time is seamless and effortless. - Probes to understand the banking needs of the estate and integrates marketing promotions and programs into customer conversations as appropriate. - Completes needs assessment to identify and recommend financial solutions and preferred banking channels (e.g. everyday banking, retail investments, lending solutions, home financing and small business solutions). - Handles calls and requests in an informed, professional, and efficient manner. - Contacts the customer/executor/liquidator to obtain necessary information for the estate case; ensures customer stays informed of status and outcomes. - Stays abreast of consumer needs, industry trends and best practices, and the regulatory environment as it relates to the products and services provided. - Collaborates with internal and external stakeholders in order to deliver on business objectives. - May provide training and coaching to junior associates as needed. - Executes work to deliver timely, accurate, and efficient service. - Completes all tasks related to estate processes as per legal and regulatory requirements and the Bank’s policies and processes. - Works collaboratively with BMO partners and specialists to ensure a common understanding of customer cases. - Reviews all legal documents provided by clients. - Answers service requests and calls as needed. - May make outbound calls to customers to request information. - Maintains the confidentiality of customer and Bank information. - Works in collaboration with BMO partners by providing subject matter expert advice on how to handle errors, complex issues, and escalations. - Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions. - Follows established processes and procedures to resolve errors and issues as needed. - Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees. - Analyzes issues and determines next steps. - Broader work or accountabilities may be assigned as needed. - Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations. Qualifications - Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience. - Must meet the licensing and certification requirements for the team/branch/jurisdiction where the mandate is being fulfilled. - Knowledge of Estate and Deceased topic – In-depth. - Understanding of risk and regulatory requirements. - Knowledge of systems and applications – Working. - Knowledge of workflow priorities and deadlines – Good. - Specialized knowledge. - Verbal & written communication skills - Good. - Organization skills - Good. - Collaboration & team skills - Good. - Analytical and problem solving skills - Good. - You’re fluent in French and English as this role provides support to clients and team members inside and/or outside the province of Quebec. Requirements - Salary: $38,500.00 - $71,000.00 - Pay Type: Salaried - The above represents BMO Financial Group’s pay range and type. - Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. - Salaries for part-time roles will be pro-rated based on number of hours regularly worked. - For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position. Benefits - BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. - BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. - To view more details of our benefits, please visit: BMO Total Rewards