Role Description The Inside Sales Coordinator provides broad administrative support to the Sales Team at large. Key responsibilities for this role include: - Processing & input of inbound Trade Account applications - Answering general inquiries submitted by email & contact form - Assisting Account Executives with order processing for non-revenue generating inquiries (sample orders, swatch requests, Design Trunk purchase orders, photoshoots, hospitality donations, etc) - Miscellaneous administrative support related to data management and internal communications The Inside Sales Coordinator alleviates a portion of the administrative demand on the Account Executives to pursue business development opportunities and provide a richer customer experience for existing clients. This position is fully Remote/WFH (Mid-Atlantic, Midwest, or Southwest regions preferred). Duties and Responsibilities include the following. Other duties may be assigned: - Input new Trade Account applications into IE, notifying the associated Account Executive that the account is established and ready for outreach - Answer general inquiries as submitted through our website contact form or to our general inquiry inbox, as well as assisting with phone calls - directing clients to the appropriate Account Executive or other department - Process Design Trunk purchase orders as submitted through the website, notifying Shipping that the request is ready for fulfillment, and notifying the associated Account Executive that a kit has been purchased from a new or existing client within their territory - Input (and occasionally, revise) non-revenue generating orders on behalf of the Sales Team, including orders for samples, swatches, photoshoots, hospitality/donations, and more: - This process entails cross-checking product availability for the future event date (where necessary, as is the case with Sample Orders) to ensure goods are available prior to sampling. - May be required to submit an Inventory Addition Request with Production. - Notifies the Account Executive that the order is ready for submission to their client, along with relaying any pertinent information concerning availability or product assortment. - Run a daily Balance Report and process Balances Due for all orders with a current Final Date for Changes, sending receipt & proof of paid invoice to the client contact on file. Qualifications - Sales Coordination and Sales Operations expertise, including order processing and workflow management - Strong Customer Service and Communication skills to ensure client needs are met with professionalism - Experience in Sales and ability to develop and maintain positive client relationships - Strong organizational and multitasking skills with attention to detail - Proficiency in CRM or sales management software is highly advantageous - Ability to work collaboratively in a fast-paced team environment - Bachelor's degree in Business, Marketing, or a related field is a plus Requirements - Ability to read, analyze, and interpret business documents - Strong communication skills, both written and verbal - Bilingual in English and Spanish is a plus - Ability to calculate figures such as discounts, percentages, and proportions - Strong organizational skills - Versatile problem solver - Exceptional critical thinking skills - Superior attention to detail - Proficiency in IntelliEvent software - Proficiency in Microsoft Office, particularly Excel and Word - Experience with CRM systems and order management software - Familiarity with Stripe credit card processing system - Ability to learn and quickly develop proficiency in new systems is expected - Bachelor’s Degree from four year college or university desired - Minimum 2 years experience in the Event or Hospitality Industry in one of the following functions: - Sales - Administration / Admin Assistant - Accounting Benefits - Company paid Vision, Dental, and life Insurance - Paid PTO, Pay Leave, Pay Sick Leave, and company paid Holidays - 401K with company match of 4% - Stipend for medical insurance