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Customer Support Specialist

Customer SupportCustomer SupportFull TimeRemoteMid LevelTeam 501-1,000H1B No SponsorCompany SiteLinkedIn

Location

Colombia

Posted

45 days ago

Salary

0

Seniority

Mid Level

High School2 yrs expEnglishSpanish

Job Description

Customer Support Specialist

Solvo Global

• Primer punto de contacto con consumidores vía correo electrónico • Gestión de voicemails y apoyo en llamadas entrantes cuando sea necesario • Atención y seguimiento de cuentas en mora, brindando educación y soporte al consumidor • Documentación clara y precisa de cada interacción en el sistema • Identificación y escalamiento de situaciones sensibles o complejas • Negociación efectiva con los consumidores, manteniendo un trato profesional, táctico y persistente

Job Requirements

  • 1 a 2 años de experiencia en Customer Service y/o Collections
  • Buen manejo de comunicación escrita y verbal
  • Capacidad de organización y multitarea
  • Orientación al cliente y a resultados
  • Estudios Baccalaureate / Middle Education
  • Inglés - Avanzado

Benefits

  • 100% remoto
  • Horario: Lunes a viernes

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