About the role Tier One Funding is hiring a Loan Closing Specialist to support our growth. This role will play an integral role in ensuring that our loan closing policies & procedures are implemented properly. From coordinating loan closing with buyer, seller and third party closing agents, to verifying that every piece of data in our loan documents matches that of our system of record, this position requires you to be a “jack of all trades.” To succeed in this role, you should be driven by delivering an excellent customer experience and be a stickler for details. What you'll do - Prepare loan closing documents: ensure that the correct State loan document templates are chosen along with State specific regulatory closing disclosures; audit the completed doc set for accuracy with loan data in system of record; ensure all underwriting conditions have been signed-off - Ensure we maintain appropriate lien position and lien perfection: prepare the closing protection letter in accordance with company policy; prepare closing instructions which creates the contractual relationship between T1F and the title company providing protection against various forms of fraud and secures our lien position - Review executed loan documents for final compliance with regulatory requirements and accuracy of settlement data: review all loan documents returned from closing agent for completeness and accuracy; reviews estimated HUD1 to confirm closing date and fees - Ensures timely loan closing and that all closing conditions are met: ensure all closing conditions have been satisfied and signed-off; confirm date funds have been disbursed by closing agent to all parties - Confirm funding dates and accurately funds loans: Create loan funding templates for manager review, verify funding amounts and dates with escrow providers. Verify and prepares wire transfer instructions and inputs funding information into the loan system(s) - Other duties as assigned: will be tasked with additional responsibilities and projects from time to time as directed by the Closing Manager Qualifications - Higher Education Degree and/or equivalent experience preferred - Lending origination compliance, real estate, financial services or audit experience preferred but not required - Ability to create and review closing packages - including but not limited to HUD-1, Mortgage or Deed of Trust, Promissory Note, and other final compliance and credit documentation - Proficient in Google Suite required (sheets, docs, slides) - Ability to prioritize workload and manage time - Highly analytical with strong attention to detail - Self-starter with the ability to work with minimal supervision - Ability to adapt quickly to new procedures and systems - Exceptional communication and interpersonal skills - Ability to work as a dependable teammate in a fast paced start-up environment Compensation & Benefits We’re building a disciplined, high-performing lending platform with institutional backing and entrepreneurial energy. If you want to grow with a company that values operational excellence and customer experience, we’d love to meet you. We offer: - Competitive cash salary (commensurate with experience) - Performance-based incentive opportunity - Competitive and comprehensive health benefits - Remote flexibility At Tier One Funding, we strive to build a workforce composed of individuals with diverse backgrounds, abilities, minds, and identities that will help us to grow, not only as a company, but also as individuals. We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we still encourage you to apply. Tier One Funding is an Equal Opportunity Employer.

• Establish and maintain strong relationships with doctors and healthcare providers • Proactively reach out to doctors for follow-ups and support to improve service quality • Facilitate the preparation, distribution, and signing of contracts using DocuSign • Assist doctors with any questions or issues related to contract terms • Represent the company professionally in all interactions • Address and resolve customer queries via phone, email, or other communication channels • Ensure that all documentation, contracts, and communication are accurately recorded • Collaborate with internal teams to address customer needs and provide exceptional service

• Efficiently handle a large number of **chats** and **calls** (no cold calling) with a strong focus on quality; • Proactively provide in-depth details about our product, address customer concerns and objections diligently, ensuring their satisfaction; • Guide users through onboarding and activation flows, educate customers to ensure successful product usage; • Use selling techniques to offer our additional products (e.g. resume review) to existing customers, convert support interactions into successful payments if there’s such opportunity; • Act as the first line of retention, identifying early churn signals during customer interactions, share insights and feedback with the team to improve retention and customer experience.

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems. Researches and resolves problems and errors which may include those related to fraud support and internet operations. Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures. Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues. Basic Qualifications - High school diploma or equivalent - Typically at least 18 months of customer service or related experience Preferred Skills/Experience - Effective problem-solving and negotiation skills - Ability to navigate multiple computer systems, applications, and utilize search tools to find information - Proven time management skills and ability to multitask - Experience interacting positively with unsatisfied customers - Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies - Proficient computer navigation skills using a variety of software packages including Microsoft Office applications If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits: Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: - Healthcare (medical, dental, vision) - Basic term and optional term life insurance - Short-term and long-term disability - Pregnancy disability and parental leave - 401(k) and employer-funded retirement plan - Paid vacation (from two to five weeks depending on salary grade and tenure) - Up to 11 paid holiday opportunities - Adoption assistance - Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here. U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $20.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants.